1. ANDREW FREDERICK GRAVER
Address 48 Moffat Road,
Tooting,
London SW17 7EZ
Telephone 020 8265 3097 Mobile 07828 248772
E-Mail andrew.graver@btinternet.com
Nationality British
PROFILE A hardworking and resourceful NHS Administrative
Officer with vast experience in Rents and Housing in the
public sector. Good communication and interpersonal
skills, able to liaise effectively with both colleagues and
customers. Able to produce weekly, monthly and quarterly
reports and to meet deadlines.
Computer Literacy Competent business user including Sun, Allpay, Northgate,
CORE, Supporting People, Microsoft Office and Word
CAREER HISTORY
St George’s University Hospitals Foundation NHS Trust September 2015-
Health Records Co-Ordinator, working within the Medical
Records Department.
Key Responsibilities:-
• Retrieving patients files from library;
• Sending patients files to off-site storage.
• Answering queries from public and medical
departments.
Career break to act as carer December 2014 to September 2015:
Sanctuary Supported Living September 2013 to December 2014:
Administrative Officer, working within the Compliance and
Information Department.
Key Responsibilities:-
• Collecting Business Continuity Plans for services;
• Preparing weekly reports and reminders for Housing staff;
• Processing returns and preparing reports for agency
managed properties;
• Reporting on compliance levels and tenancy creation.
Sanctuary Supported Living 2011 to August 2013:
Administrative Officer, working within the Facilities
Department.
Key Responsibilities:-
• Assisting in the running of the Croydon Office;

2. • Filing and archiving of records in other offices;
• Managing the Sanctuary’s Services Directory;
• Various projects involving data collection.
Moorcroft and Scotcall Debt Recovery March 2004 to March 2014:
Part Time Debt Collection Agent, working in Tooting SW17.
Key Responsibilities:-
• Visiting customers and agreeing repayment plans;
• Collecting and banking cash and arranging direct debits.
• Updating customers records on the computer system.
Sanctuary Carr-Gomm 1999 to 2011:
Finance and Administration Officer Rents, working within
the Finance Department.
Key Responsibilities:-
• Allocating rent income received to c.1800 tenants accounts;
• Updating Housing Benefit rates on Genero system;
• Downloading and posting personal payments;
• Processing overpayments of Housing Benefits;
• Dealing with problem solving and trouble shooting;
• Post opening, sorting, filing and archiving records;
• Starting and ending tenancy records on computer;
• Balancing weekly rent account on Genero system.
St George’s Healthcare NHS Trust 1995-1999:
Administrative Officer, working within the Accommodation
Department.
Key Responsibilities:-
• Day to day operations;
• Reception Duties and providing customer service;
• Managing Trust Accommodation, approx. 1000 units;
• Budget Control and monitoring a budget of £2,000,000
• Forecasting and business strategies;
• Liaising at all levels and providing a high level of service;
• Maintaining housing occupancy levels at 85% or more;
• Problem solving and trouble shooting;
• Working to tight monthly timescales;
• Implementing new systems and procedures;
• General administration and report writing.
Wandsworth Health Authority/St. George’s Healthcare NHS Trust 1989-1995:
Rent Officer, working within Finance Department.
Key Responsibilities:-
• Day to day operations covering approx.1,000 units;
• Ensuring the payment of accommodation charges;
• Debt recovery action on debts total of c.£100,000.00;

3. • Implementing annual rent charge reviews;
• Collection of Council tax and paying to L.A’s;
• Liaising at all levels in the NHS;
• Problem solving and trouble shooting.
Wandsworth Health Authority 1988-1989:
Audit Assistant, working within Finance Department.
Key Responsibilities:-
• Day to day operations;
• Preparing Audit working papers and files;
• Test checking information and attending interviews.
Courses Various professional business related courses including: Time
Management, Complaint Handling, Word Processing,
Microsoft Excel (Intermediate level) and Telephone Skills.
Qualifications Huddersfield Polytechnic, 1984-1987
BA (Hons) Humanities 2:1
Studied History, Politics and Economics
Education Wymondham College, 1977-1984
GCE ‘A’ levels: 3 subjects
GCE ‘O’ levels: 8 subjects
Interests Sports, especially Cricket supporting Kent C.C.C., Football supporting
Norwich City F.C. boxing and darts.
Other interests are History, Politics, Archaeology and Gardening.
Helping my 2 children with their education.
Voluntary work as a gardener at local school.
References Available on request.
ANDREW FREDERICK GRAVER
February 2016.