1. Data and Accountability Feedback
Loops
Funder-Partner and Direct Service
DC Promise Neighborhood Initiative
Eastern Evaluation Research Society
May 2, 2016
Ijeoma Anyanwu and Nicholas Carrington
@DCPNI #DCPNIisallEERS

2. Overview
 Two perspectives on performance management
 Funder-partner feedback loops
 Service delivery feedback loops
 Recap key differences

3. Performance Management

4. 1. Concept
and
Planning
2.
Curricula
Development
3.
Assessment
Development
4. Data
Entry
7. Communication
5. Data
Analysis
6. Data
Reporting
7-Step
Feedback
Cycle
• Theory of
Change
• Logic Model
Program
Curricula
Outcome
Assessments
Data
Collection
Data
Storage
Number
Crunching
Interpretation Recommendations
Inter-
Organizational
Process
Funder-Partner
Feedback Loop
1. 2. 3. 4. 5. 6. 7.
Performance
Management
Feedback
Cycle

5. 1. Concept and Planning
Process
 Refine program models
 90-minute face-to-face
Feedback
 Alignment with:
 initiative,
 best practices
 resources
1. Concept and
Planning

6. 2. Curricula Development
Process
 Typically already developed by
partner
Feedback
 As needed regarding connection to
outcomes
2.
Curricula
Development

7. 3. Assessment Development
Process
 Partner provides hard copies
 Discussion to review/refine
Feedback
 Construct alignment with
outcomes
 Reliability and validity
3.
Assessment
Development

8. 4. Data Entry
Process
 Understand methods
 Provide simple templates
 Submission Schedules
Feedback
 Collection methods
 Quality checks and follow up
 Reminders and support
4. Data Entry

9. 5. Data Analysis
Process
 Compile and clean
 Analyze reach, focus, data
quality, program quality,
effectiveness, efficiency
Feedback
 Confusing data
5. Data Analysis

10. 6. Reporting
Process
 Monthly program reports
 Discuss findings internally
 Develop recommendations
Feedback
 What’s measured, what could be
 DCPNI’s role in results
6. Data
Reporting

11. 7. Communication
Process
 Discuss findings with partner
 Finalize recommendations
Feedback
 Insights about implementation,
measurement
 How partners are supported
7. Communication

12. 1. Concept
and
Planning
2.
Curricula
Development
3.
Assessment
Development
4. Data
Entry
7. Communication
5. Data
Analysis
6. Data
Reporting
Performance
Management
Feedback
Cycle
7-Step
Feedback
Cycle
• Theory of
Change
• Logic Model
Program
Curricula
Outcome
Assessments
Data
Collection
Data
Storage
Number
Crunching
Interpretation Recommendations
Intra-
Organizational
Process
Service Delivery
Feedback Loops
1. 2. 3. 4. 5. 6. 7.

13. 1. Concept and Planning
Logic Model
 Visual Model
 Resources
 Program outcomes
 Activities
 Output
Theory of Change
 Program need
 Theory
 Goals and Aims
 Supporting evidence
 Mission
4-5 Planning Sessions
1. Concept and
Planning

14. 2. Curricula Development
 Materials
 Content Delivery
 Review
 Alignment
2.
Curricula
Development
2.
Curricula
Development

15. 3. Assessment Development
 Outcome measurement
 Surveys
 Interview Protocols
 Focus Groups
 Language
 Content Alignment
3.
Assessment
Development
3.
Assessment
Development

16. 4. Data Entry
 Data input
 Training
 Trouble shooting
 Data quality
4. Data
Entry

17. 5. Data Analysis
 Software
 Complex and Simple
 Quantitative and
Qualitative
5. Data Analysis

18. 6. Reporting
 Forms
 Dashboard
 Monthly reports
 Quarterly reports
 Program Impact
reports
 Design
 Report Indicators
6. Data
Reporting
6. Data
Reporting

19. 7. Communication
 Meetings
 Findings
 Recommendations
 Strategy
7. Communication

20. Service Delivery vs. Funder-Partner
Relationship
 More intensive
 Management vs.
accountability focus
 More opportunity for
real-time improvement
 Ability to change or
adjust program model

21. Conclusion
 1 Key
 2 Locks

22. Questions
 Ijeoma Anyanwu,
Email: ijeoma.anyanwu@dcpni.org
Twitter: @ije_roqs
 Nicholas Carrington,
Email: Nicholas.Carrington@dcpni.org