Lecture 2

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Lecture 2

  1. 1. Three Types of Organizational Needs Assessments <ul><li>Strategic Needs Assessment </li></ul><ul><ul><li>Focus on needs of those external to the organizational (e.g., clients, communities, countries) </li></ul></ul><ul><ul><li>Alignment of societal goals with organizational objectives </li></ul></ul><ul><li>Tactical Needs Assessments </li></ul><ul><ul><li>Focus on organizational performance and contributions </li></ul></ul><ul><ul><li>Alignment of organizational objectives with programs and projects </li></ul></ul><ul><li>Operational Needs Assessments </li></ul><ul><ul><li>Focus on individual or team performance </li></ul></ul><ul><ul><li>Alignment of program and projects with individual or team performance objectives </li></ul></ul><ul><ul><li>Guide the development of pragmatic learning plans </li></ul></ul>
  2. 2. Needs Assessments and Results Chains Gap Impacts Outcomes Activities Outputs Inputs Impacts Outcomes Activities Outputs Inputs Gap Gap Gap Gap The Results We Should Be Accomplishing The Results We Are Accomplishing Current Results Desired Results Strategic Needs Assessment Tactical Needs Assessment Operational Needs Assessment
  3. 3. Needs Assessments and Results Chains Impacts Outcomes Activities Outputs Inputs Performance Expectations (Individual or Team) Developing Learning Plans Calendar of Learning Events Performance Expectations (Organization) Performance Expectations (Societal) Plan Plan Plan Plan Measure Measure Measure Measure
  4. 4. Where to Begin <ul><li>Phases of Needs Assessment </li></ul><ul><li>Pre-Assessment </li></ul><ul><ul><li>Planning for success </li></ul></ul><ul><li>Assessment </li></ul><ul><ul><li>Collecting data </li></ul></ul><ul><ul><li>Turning data into information </li></ul></ul><ul><ul><li>and knowledge </li></ul></ul><ul><li>Post-Assessment </li></ul><ul><ul><li>Making decisions </li></ul></ul>
  5. 5. Tools for Collecting Information and Making Decisions <ul><li>Focus Groups - DACUM </li></ul><ul><li>Focus Groups - Delphi </li></ul><ul><li>Focus Groups - Nominal </li></ul><ul><li>Focus Groups – Straw Votes </li></ul><ul><li>Interviewing </li></ul><ul><li>Task Analysis </li></ul><ul><li>Cognitive Task Analysis </li></ul><ul><li>Card Sorts </li></ul><ul><li>Tabletop analysis </li></ul><ul><li>SWOT + Causal Utility </li></ul><ul><li>Dual-response surveys </li></ul><ul><li>Johari Window </li></ul><ul><li>Concept mapping </li></ul><ul><li>Fault Tree Diagrams </li></ul><ul><li>Fishbone Diagrams </li></ul><ul><li>Multi-attribute Utility Analysis </li></ul><ul><li>Force Field Analysis </li></ul><ul><li>Risk and Resilience Analysis </li></ul><ul><li>Scenarios </li></ul><ul><li>Systematic Document Review </li></ul><ul><li>Performance Observation </li></ul><ul><li>Guided Expert Review </li></ul>
  6. 6. Performance System WHAT WHY WHAT HOW WHAT Required Results Current Results Analysis Performance Examples: Program, Project, Learning Plan, Learning Activity, Mentor, Recruitment Plan Objectives Needs Assessments
  7. 7. Needs Assessment Series: Multi-Method Approach Training Sessions: Principles and Practice Training Sessions: Practical Application Knowledge Base Consulting Services & Team Support
  8. 8. Training Sessions <ul><li>Focus: Practice with data collection and analytical tools for decision-making </li></ul><ul><ul><li>SWOT with Causal Utility Analysis </li></ul></ul><ul><ul><li>Dual-Response Surveys </li></ul></ul><ul><ul><li>JOHARI Window </li></ul></ul><ul><ul><li>Task Analysis </li></ul></ul><ul><ul><li>Qualitative Data Analysis </li></ul></ul>Practical Application

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