To survive and thrive in the age of the customer,
businesses must become digital. While many
firms believe they have a digital strategy, few
are thinking about truly digitizing their business
strategy. Yet the pioneers of the digital revolution,
be they B2B or B2C firms, are driving increased
revenues through a superior digital customer
experience and are increasing efficiency and agility
through digital operational excellence. This report
outlines the driving forces behind digital business.
This is an update of a previously published report;
Forrester reviews and updates it periodically for
continued relevance and accuracy. We revised
this edition to factor in new ideas and data.
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Understand the digital business landscape
1. Understand The Digital Business Landscape
Landscape: The Digital Business Transformation Playbook
by Martin Gill
November 5, 2015
For EBusiness & Channel Strategy Professionals
forrester.com
Key Takeaways
Digitize Your Business Strategy One Step At A
Time
Digital disruption affects every industry. Some,
like media, are in the grip of disruption, while
others, like retail and healthcare, are poised
on the brink. In response, eBusiness leaders
must champion the creation of an iterative
transformation strategy that embeds digital into
the heart of their firms.
Digital Businesses Unlock New Sources Of
Competitive Advantage
Digital businesses drive enhanced customer
value through digital customer experiences, and
they deliver efficiency and agility through digital
operational excellence. In doing so, they out-
compete traditional firms by winning, serving, and
retaining customers while remaining responsive to
changes in market conditions.
eBusiness Professionals Must Become Digital
Leaders
eBusiness professionals have the breadth and
depth of knowledge to play a lead role in digital
business transformation. But this isn’t a solo act.
Be the catalyst to drive collaboration between
your CMO and CIO by engaging them both in
your vision for digital business.
Why Read This Report
To survive and thrive in the age of the customer,
businesses must become digital. While many
firms believe they have a digital strategy, few
are thinking about truly digitizing their business
strategy. Yet the pioneers of the digital revolution,
be they B2B or B2C firms, are driving increased
revenues through a superior digital customer
experience and are increasing efficiency and agility
through digital operational excellence. This report
outlines the driving forces behind digital business.
This is an update of a previously published report;
Forrester reviews and updates it periodically for
continued relevance and accuracy. We revised
this edition to factor in new ideas and data.
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