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Transformation Journey with Digital Employee Experience - Digital Office

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The accelerating integration of digital elements into most work processes is leading to a world where every employee becomes a ‘digital employee’. Capgemini and the new HPE jointly provide Intelligent Edge solutions where employees can effortlessly interact digitally not only at their office premises but also with the rest of world. Learn how our ‘digital employee experience’ can transform end users to a world where digital touches their workspace and office providing an advantage to access their apps and data across any device: anywhere, anytime.

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Transformation Journey with Digital Employee Experience - Digital Office

  1. 1. Transformation Journey with Digital Employee Experience - Digital Office
  2. 2. Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. 2Transformation journey with Digital Employee Experience Digital Office | November 2017 The realities of the digital workplace of the future 43% Use their personal device at work 2.95 Average number of devices per employee 75% Of workforce will be Millennials by 2025 77% Of Millennials believe a flexible schedule would increase their productivity 70% Of business models will rely on deliberately unstable processes, designed to shift in response to customers 43% Execs think that flexible workspace solutions and collaborative tools help organization to be agile 26% Increase in profitability by embracing the Digital Workplace
  3. 3. 3Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. What do users really WANT in this new era? Ability to use any app, on any device, any time, from anywhere Strong security, but without inconvenience Personalized service bundles that recognize each user’s uniqueness All the support they need, when and where they need it Access to all their data, all the time Flexible, intelligent office space, adjusted to needs Single pane of glass access to all services Expectations To achieve Excellent End User Experience we need to deliver all of those features
  4. 4. 4Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Capgemini’s Digital Employee Experience (DEX) business strategy to boost employee engagement for business impact Tailored to user-level and organizational needs Personalized, user-centric IT services Addresses all aspects of the user experience End-to-end value chain Full integration Supports existing IT technologies and initiatives Organizational TransformationDigital Workspace Digital Office Digital Employee Access apps and data wherever you are Interconnect with your surroundings in our place of work Interconnect with your colleagues, clients and support Align with business objectives and drive adoption Intelligent Service Desk utilizing user personas, analytics and omni channel support Smart Service Center Second line support in offices and remote for corporate & BYOD devices Distributed Smart Services Third line support for all remaining services Digital Support Services Business process optimization Supporting culture change to drive adoption
  5. 5. 5Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Digital Employee Experience is Capgemini's suite of integrated E2E solutions Digital Office Self service portal: – Enabling access to any service and support you need – A single gateway to corporate App store, Self Help, Automation, Reporting, and Social Collaboration Smart Service Centre My Service Portal My Workspace My Applications and data My Device Device as a Service Distributed Smart Services Level 1, level 1.5 - SPOC Level 2 Level 3Level 0 Innovative, highly integrated Workplace solution which: Delivers flexible End User Computing solution to Client employees Enables Bring Your Own Device (BYOD) or Corporate Owned Devices (COPE) as well as corporate mobility Next gen business-aligned Service Desk: Maximised remote resolution Business aligned SLA’s and KPI’s Unique Client’s end-user profiling Analytics and advanced statistics embedded Contact automation driven by Adoption Change Management Multi-channel support Capgemini Digital Support and Client’s vendor ecosystem A new breed of on-site support capabilities. High Quality on-site support, on-site advocacy for IT’s strategic agenda, Slashing the cost of on- site, using less expensive channels Remote support Problem Management Monitoring Proactive Problem Management Mass Healing Virtual assistant and web chat Automated password reset Easy to use Smart Conf Rooms Location services (wayfinding, deskfinding) Analytics and optimization of office space Managed print Business Intelligence Service Intelligence—Shift Left & E2E Measurement Digital workspace Digital employee support Self service portal: Enabling access to any service and support you need A single gateway to cloud and corporate App store, Self Help, Automation, Reporting, and Social Collaboration Level 1, level 1.5 - SPOCLevel 0 Level 2 Level 3
  6. 6. 6Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Today’s challenges and opportunities Set-up cost - $62 per meeting Ineffective use of space drives up costs IoT is a disrupter and enabler Implementation teams not aligned
  7. 7. 7Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Digital Office Use Cases Smart Facility – Space Utilization and Analytics Smart Facility – Colleague Finder and Way finding Digital Conferencing – Smart Hardware and Room Integration Smart Facility – Hot Desk Booking My Printing – Managed Print Services Smart Facility – Asset Tracking Digital Conferencing – Conference Workflow Automation
  8. 8. 8Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Digital Office capabilities Digital Conferencing Seamless and easy conferencing with integration across infrastructure, networks and devices. Smart conference room solutions allows to recognize attendees, start Skype conf call based on the presence of the people, adjust lightning, report room utilization, facilitate easy access to multimedia equipment, share meeting recording and allow easy booking and cancellation of meeting rooms. Smart facility Employees can easily check availability of hot- desks, meeting rooms at any time and in any office location and next automatically check in when they will arrive to the office/desk. Thanks to real time seat maps and indoor navigation they can also locate colleagues that are in the office. Smart facility components that allows to manage utilization and capacity of office space. Digital Office App Digital Office application is integrating multiple capabilities, adding more value to the solution and provide seamless access to the services/features hence significantly improve digital office & employee experience.
  9. 9. 9Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Digital Office components Room/Desk Booking Way Finding Colleague Finding Asset tracking Analytics Guest Management IoT platform Sensors (proximity) Geo-fencing Vendor management Integration with Service Management Tech Bar Chat bot Digital Office app Smart Conf Rooms with automation
  10. 10. Transformation journey with Digital Employee Experience Digital Office | November 2017 Digital Office Experience in action – Day in the Life of... 12 11 10 2 8 4 1 7 5 6 9 3 12 11 10 2 8 4 1 7 5 6 9 3 12 11 10 2 8 4 1 7 5 6 9 3 12 11 10 2 8 4 1 7 5 6 9 3 Booking hot desk & meeting room on mobile device/kiosk Mobile building access Digital Office app provides turn by turn navigation to selected hot desk User connects wirelessly to hot desk equipment. Desk change status to occupied. Meeting starts automatically based on presence. The lights dim once SfB presentation is initiated. Beacon notes that employee leaves conference room – end the meeting and reset the room Discussion output and recordings are automatically sent to meeting attendees Using panel to provide to create ticket in Service Now to inform support about the issue with equipment Locating mobile Surface hub- Asset tracking Finding colleagues via mobile app interface One-click to start ad-hoc meeting, book it in exchange, start SfB. Facility manager reviews Digital office dashboards to review conf rooms, desk utilization, trends and feedback
  11. 11. 11Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Example: Employee Meeting Tools Applications for employees and visitors to experience frictionless office experience Office Navigation Use any or all of our three map and wayfinding apps to help employees and visitors seamlessly navigate the office Work Requests Provide employees with an accessible tool for submitting technology issues before productivity takes a hit (integration with Service Management tools) Flight board Easily find available rooms on centralized large displays
  12. 12. Secure and customized network access portal Indoor turn-by-turn directions to rooms, printers, or friends Time & location relevant messaging e.g. safety awareness Slack and MS 365 integration 12 Mobile engagement Guest Wi-Fi Way-Finding Push Notifications Manage We need to give guests access to Wi-Fi We want to engage with Visitors and Employees with notifications about in-house services and events We need to make it efficient and slick We give guests turn- by-turn directions to their meetings and live bookings PRINTING CONFERENCING CONNECTING PRODUCTIVITY FACILITIES IT ASSISTANCE GROUP ASSISTANT Location – BLQ Secure and customized network access portal Indoor turn-by-turn directions to rooms, printers, or friends Time & location relevant messaging e.g. safety awareness Slack and MS 365 integration
  13. 13. 13Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Beacons and asset tags Accurate real time occupancy Instant auto check in and out. 1m accuracy indoor navigation. Find my friends and Asset track enablement
  14. 14. 14Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Asset Tracking – Aruba Tag Aruba APs and Sensors Aruba Tags Target parameters and use cases High level management and eliminate loss of assets 100 tags tracked in real-time per observer 2-year battery, 1-2 mins latency, 3-5 meters accuracy Capabilities Snap-on, zip-strap, mount-design deployment accessories Aruba Tags mobile app to install and monitor tags Centralized monitoring and firmware upgrades Zone-based notifications with entry and exit Group and label tags for common workflows Real-time tag location data via mobile SDK and API
  15. 15. 15Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Digital Office – partner ecosystem Why HPE Aruba “Best in class mobile engagement platform combined with enterprise grade Wi-Fi”
  16. 16. 16Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Digital Office Benefits Enhanced Brand Enhanced brand and customer experience. Transformed workspaces help attract and retain talent and build loyalty to the company and co- workers Reduced carbon footprint by adjusting the office lights or air- conditioning. Enhanced User Experience Reduced barriers between meeting with colleagues in different locations/offices On-site technicians can advocate for and help clients promote their digitalization efforts, such as the Smart Service Desk Virtual Agent and new Digital Employee collaboration features Quantifiable Productivity Gains Maximum meeting time and collaboration. Reduced effort on setting up a A/V session and troubleshoot technical issues Reduce effort required to find a space/shared desk at the office - increasing productivity & utilisation Real Estate Optimisation On average, mobility yields a 50 percent increase in utilization for a given location (one desk/seat for every 1.5 full-time equivalents, or FTEs), avoiding the capital costs of building additional real estate to accommodate business expansion. A smaller physical footprint reduces environmental impact through lower energy consumption and emissions Cost Reduction Reduce costs by optimizing office space Data gathered by smart facility sensors and components allows implementation of predictive to inform management of demand & building capacity Reduced unused employee workspaces (office space)
  17. 17. 17Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. Strategy Digital Workplace Digital Office Cognitive support | Social/Collaboration | Digital Employee Assessment Workstyle, Security, Network, Applications Windows 10 Mobility Digital Conferencing Smart Facility Cognitive support Service & productivity assessment Self service Sentiment analysis Digital Change Readiness Office 365 & Skype for Business Deployment My Workspace/DaaS W10 Zero Touch migrations Mobility & EFSS Digital Conferencing Smart Facility Digital Office Apps Cognitive support Services Analytics Social/Collaboration Self-service Digital Adoption Office 365 & Skype for Business Capgemini’s Digital Employee Experience P&C engagements Organizational TransformationDigital Workspace Digital Office Digital Employee
  18. 18. 18Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. DEX Showcases in Poland and Canada Innovation centers — featuring HPE Aruba technology Dedicated showcase room with rich multimedia equipment designed to present Digital Employee Experience portfolio in action (Digital Workspaces, Digital Office, Support services) Used to host demo sessions and workshops focused on Digital Workplace transformation Real-life demo scenarios allows to present use cases tailored to customer’s industry and business needs Equipped with a set of mobile devices: smartphones, tablets including HP X3 Devices and traditional device: Desktops, Notebooks (Windows, Mac), Thin Clients, Chromebooks Enhanced with IoT capabilities including Meridian platform & Aruba Beacons
  19. 19. 19Transformation journey with Digital Employee Experience Digital Office | November 2017 Contacts Jon Harriman Vice President – Head of Cloud Infrastructure Services Portfolio Jon.Harriman@capgemini.com Maciej Kafel Architect - Cloud and Edge Maciej.Kafel@capgemini.com Visit https://www.capgemini.com/service/technology- operations/infrastructure-services for additional information about Infrastructure Services portfolio and the full spectrum of Capgemini services
  20. 20. With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2017 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. This message is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

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