1. UK outsource call centre partner specialising
in managing inbound CS and Sales calls
Ianmhaines Consulting work with a number of leading call center and BPO
outsourcers around the world. We provide a matching service for clients looking to
outsource a call center or BPO process. In this instance we are positioning a North
West based UK service provider who specialise in certain sectors where they offer
leading call management solutions. If any of the services on offer (listed below) are
of interest then please email me ian.haines73@btinternet.com and I will be happy to
provide you with pricing/quote depending on what support you need and the scale of
the project you wish to outsource.
My contact details are:
Ian Haines
Mobile +44(0)7899022697
Skype ID ian.haines10
Web: http://www.ianmhaines.co.uk
LinkedIn Profile: http://uk.linkedin.com/in/ianmhaines/
Contact centre background
Based in Merseyside, this contact centre partner are a 24-hour operation open year-
round. With proven success-rates, they have 20-plus years of experience in both
inbound and outbound calls. They represent their customers by providing cover for
emergency call-outs, lone-worker monitoring, and general over-spill and out of hours
coverage, made to suit the specification of their clients, as well as handling the total
call activity for many clients.
This business; uniquely, will take on small needs delivering low daily call volumes
which are managed in a bureau environment as well offering a dedicated service for
clients delivering from 1,000 up to 10,000 calls per day. The average call answering
time for this partner business as measured against all clients is within 20 seconds
regardless of volumes being delivered across a month. Additionally, they support a
vast array of clients from facilities management, security and alarms, engineers, IT
services, manage bookings for large travel companies and so on, through to local
councils, charities and private on-call doctors, thus delivering across a wide range of
sectors and companies. This business is a specialist outsource customer service
and sales operation who support their clients by creating an environment of trust and
cooperation, designing the software and scripts with their mutual input, and their
agents are trained to maintain high quality standards and to deal with callers as an
extension of their clients business. A large part of their employees have been with
them through the duration, and their involvement in the company and ground-
breaking campaigns they’ve taken on over the years has made experts out of them;
from large-scale privatisations to bespoke services for entrepreneurs.

2. Key Facts
 Total operational seats 100 but scalable to 200 seats during periods of high
capacity demand
 ISO 9001 Accredited
 PCI compliant
 Cutting edge cloud based technology
 Flexible pricing – per minute or per hour depending on call volume
 Access to multi lingual agents via the 3 major international universities in their
catchment area
 Open 24/7, 365 days a year with no price differentiation for out of hours
support
 Over 20 years’ experience in the same location