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ISO 9001 & 14001 INTRODUCTION
• ISO 9001 AND ISO 14001 ARE AMONG ISO'S MOST WELL KNOWN STANDARDS EVER.
• THEY ARE IMPLEMENTED BY MORE THAN A MILLION ORGANIZATIONS.
• ISO 9001 HELPS ORGANIZATIONS TO IMPLEMENT QUALITY MANAGEMENT.
• ISO 14001 HELPS ORGANIZATIONS TO IMPLEMENT ENVIRONMENTAL MANAGEMENT.
.
QUALITY MANAGEMENT
• ISO 9001 IS FOR QUALITY MANAGEMENT.
• QUALITY REFERS TO ALL THOSE FEATURES OF A PRODUCT WHICH ARE REQUIRED BY
THE CUSTOMER.
• ENSURE THAT ITS PRODUCTS OR SERVICES SATISFY THE CUSTOMER'S QUALITY
REQUIREMENTS.
• AND COMPLY WITH ANY REGULATIONS APPLICABLE TO THOSE PRODUCTS.
• QUALITY MANAGEMENT ALSO MEANS WHAT THE ORGANIZATION DOES TO ENHANCE
CUSTOMER SATISFACTION
ENVIRONMENTAL MANAGEMENT
• ISO 14001 IS FOR ENVIRONMENTAL MANAGEMENT. THIS MEANS WHAT THE
ORGANIZATION DOES TO:
• MINIMIZE HARMFUL EFFECTS ON THE ENVIRONMENT CAUSED BY ITS ACTIVITIES,
• TO CONFORM TO APPLICABLE REGULATORY REQUIREMENTS, AND TO
• ACHIEVE CONTINUAL IMPROVEMENT OF ITS ENVIRONMENTAL PERFORMANCE.
GENERIC STANDARDS
ISO 9001 AND ISO 14001 ARE GENERIC STANDARDS. GENERIC MEANS THAT THE
SAME STANDARDS CAN BE APPLIED:
• TO ANY ORGANIZATION, LARGE OR SMALL, WHATEVER ITS PRODUCT OR
SERVICE,
• IN ANY SECTOR OF ACTIVITY WHETHER IT IS A BUSINESS ENTERPRISE, A
PUBLIC ADMINISTRATION, OR A GOVERNMENT DEPARTMENT.
• NO MATTER WHAT THE ORGANIZATION'S SCOPE OF ACTIVITY.
• IF IT WANTS TO ESTABLISH A QUALITY MANAGEMENT SYSTEM, ISO 9001
GIVES THE ESSENTIAL FEATURES.
MANAGEMENT SYSTEMS
• MANAGEMENT SYSTEM MEANS WHAT THE ORGANIZATION DOES TO
MANAGE ITS PROCESSES, OR ACTIVITIES IN ORDER THAT
• ITS PRODUCTS OR SERVICES MEET THE ORGANIZATION’S OBJECTIVES,
SUCH AS
• SATISFYING THE CUSTOMER'S QUALITY REQUIREMENTS, COMPLYING TO
REGULATIONS, OR
• MEETING ENVIRONMENTAL OBJECTIVES
MANAGEMENT SYSTEMS
• EVERYONE IS CLEAR ABOUT WHO IS RESPONSIBLE FOR DOING WHAT, WHEN, HOW,
WHY AND WHERE, NOTHING IMPORTANT IS LEFT OUT.
• MANAGEMENT SYSTEM STANDARDS PROVIDE THE ORGANIZATION WITH AN
INTERNATIONAL, STATE-OF-THE-ART MODEL TO FOLLOW.
MANAGEMENT SYSTEMS (CONT.)
• LARGE ORGANIZATIONS, OR ONES WITH COMPLICATED PROCESSES REQUIRE
WELL FUNCTIONING MANAGEMENT SYSTEMS.
• COMPANIES IN SUCH FIELDS AS AEROSPACE, AUTOMOBILES, DEFENCE, OR
HEALTH CARE DEVICES HAVE BEEN OPERATING MANAGEMENT SYSTEMS FOR
YEARS.
• THE ISO 9001 AND ISO 14001 MANAGEMENT SYSTEM STANDARDS NOW MAKE
THESE SUCCESSFUL PRACTICES AVAILABLE FOR ALL ORGANIZATIONS.
RELATED TO PRODUCT STANDARDS
• BOTH ISO 9001 AND ISO 14001 CONCERN THE WAY AN ORGANIZATION DOES
ITS WORK.
• THEY ARE NOT PRODUCT STANDARDS.
• THEY ARE NOT SERVICE STANDARDS.
• THEY ARE PROCESS STANDARDS.
• THEY CAN BE USED BY PRODUCT MANUFACTURERS AND SERVICE PROVIDERS.
RELATED TO PRODUCT STANDARDS
• PROCESSES AFFECT FINAL PRODUCTS OR SERVICES.
• ISO 9001 GIVES THE REQUIREMENTS FOR WHAT THE ORGANIZATION MUST DO TO
MANAGE PROCESSES AFFECTING QUALITY OF ITS PRODUCTS AND SERVICES.
• ISO 14001 GIVES THE REQUIREMENTS FOR WHAT THE ORGANIZATION MUST DO
TO MANAGE PROCESSES AFFECTING THE IMPACT OF ITS ACTIVITIES ON THE
ENVIRONMENT.
CERTIFICATION AND REGISTRATION
• CERTIFICATION IS KNOWN IN SOME COUNTRIES AS REGISTRATION.
• IT MEANS THAT AN INDEPENDENT, EXTERNAL BODY HAS AUDITED AN
ORGANIZATION'S MANAGEMENT SYSTEM AND VERIFIED THAT IT CONFORMS TO
THE REQUIREMENTS SPECIFIED IN THE STANDARD (ISO 9001 OR ISO
14001).
• ISO DOES NOT CARRY OUT CERTIFICATION AND DOES NOT ISSUE OR
APPROVE CERTIFICATES,
ACCREDITATION
• ACCREDITATION IS LIKE CERTIFICATION OF THE CERTIFICATION BODY.
• CERTIFICATES ISSUED BY ACCREDITED CERTIFICATION BODIES - AND
KNOWN AS ACCREDITED CERTIFICATES - MAY BE PERCEIVED ON THE MARKET
AS HAVING INCREASED CREDIBILITY.
• ISO DOES NOT CARRY OUT OR APPROVE ACCREDITATIONS.
IS CERTIFICATION REQUIRED ?
• CERTIFICATION IS NOT A REQUIREMENT OF ISO 9001 OR ISO 14001.
• THE ORGANIZATION CAN IMPLEMENT AND BENEFIT FROM AN ISO 9001 OR
ISO 14001 SYSTEM WITHOUT HAVING IT CERTIFIED.
• THE ORGANIZATION CAN IMPLEMENT THEM FOR THE INTERNAL BENEFITS
WITHOUT SPENDING MONEY ON A CERTIFICATION PROGRAMME.
• CERTIFICATION IS A DECISION TO BE TAKEN FOR BUSINESS REASONS
• IF IT IS A CONTRACTUAL, REGULATORY, IF IT MEETS CUSTOMER
PREFERENCES
DOES ISO PROVIDES CERTIFICATES ?
• ISO DOES NOT CARRY OUT ISO 9001 OR ISO 14001 CERTIFICATION.
• ISO DOES NOT ISSUE CERTIFICATES.
• IT DEVELOPS STANDARDS AND GUIDES TO ENCOURAGE GOOD PRACTICE IN
ACCREDITATION AND CERTIFICATION.
THE ISO 14000 FAMILY
• ISO 14001 IS THE STANDARD THAT GIVES THE REQUIREMENTS FOR AN
ENVIRONMENTAL MANAGEMENT SYSTEM.
• IT IS THE ONLY STANDARD THAT CAN BE USED FOR CERTIFICATION.
• THE ISO 14000 FAMILY INCLUDES 21 OTHER STANDARDS THAT CAN HELP AN
ORGANIZATION SPECIFIC ASPECTS SUCH AS AUDITING, ENVIRONMENTAL
LABELLING, LIFE CYCLE ANALYSIS…
THE ISO SURVEY
THE ISO SURVEY (CONT.)
• THE WORLDWIDE TOTAL OF CERTIFICATES TO ISO 9001:2001 AT THE END OF 2007 WAS 951 486.
• THIS WAS INCREASE OF 6 % OVER 2006 WHEN THE TOTAL WAS 896 929 CERTIFICATES.
• CERTIFICATES HAD BEEN ISSUED IN 175 COUNTRIES COMPARED TO 170 THE PREVIOUS YEAR.
THE ISO SURVEY (CONT.)
BENEFITS OF ISSO 9001 & ISO 14001
• INTERNATIONAL, EXPERT CONSENSUS ON STATE-OF-THE-ART PRACTICES FOR QUALITY
AND ENVIRONMENTAL MANAGEMENT.
• COMMON LANGUAGE FOR DEALING WITH CUSTOMERS AND SUPPLIERS WORLDWIDE IN B2B.
• INCREASE EFFICIENCY AND EFFECTIVENESS.
• MODEL FOR CONTINUAL IMPROVEMENT.
• MODEL FOR SATISFYING CUSTOMERS AND OTHER STAKEHOLDERS.
• BUILD QUALITY INTO PRODUCTS AND SERVICES FROM DESIGN ONWARDS.
• ADDRESS ENVIRONMENTAL CONCERNS OF CUSTOMERS AND PUBLIC, AND COMPLY WITH
GOVERNMENT REGULATIONS.
• INTEGRATE WITH GLOBAL ECONOMY.
BENEFITS OF ISO 9001 & ISO 14001 (CONT.)
• SUSTAINABLE BUSINESS
• UNIFYING BASE FOR INDUSTRY SECTORS
• QUALIFY SUPPLIERS FOR GLOBAL SUPPLY CHAINS
• TECHNICAL SUPPORT FOR REGULATIONS
• TRANSFER OF GOOD PRACTICE TO DEVELOPING COUNTRIES
• TOOLS FOR NEW ECONOMIC PLAYERS
• REGIONAL INTEGRATION
• FACILITATE RISE OF SERVICES
ISO Standards - ISO 9001 and ISO 14001

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ISO Standards - ISO 9001 and ISO 14001

  • 1.
  • 2. ISO 9001 & 14001 INTRODUCTION • ISO 9001 AND ISO 14001 ARE AMONG ISO'S MOST WELL KNOWN STANDARDS EVER. • THEY ARE IMPLEMENTED BY MORE THAN A MILLION ORGANIZATIONS. • ISO 9001 HELPS ORGANIZATIONS TO IMPLEMENT QUALITY MANAGEMENT. • ISO 14001 HELPS ORGANIZATIONS TO IMPLEMENT ENVIRONMENTAL MANAGEMENT. .
  • 3. QUALITY MANAGEMENT • ISO 9001 IS FOR QUALITY MANAGEMENT. • QUALITY REFERS TO ALL THOSE FEATURES OF A PRODUCT WHICH ARE REQUIRED BY THE CUSTOMER. • ENSURE THAT ITS PRODUCTS OR SERVICES SATISFY THE CUSTOMER'S QUALITY REQUIREMENTS. • AND COMPLY WITH ANY REGULATIONS APPLICABLE TO THOSE PRODUCTS. • QUALITY MANAGEMENT ALSO MEANS WHAT THE ORGANIZATION DOES TO ENHANCE CUSTOMER SATISFACTION
  • 4. ENVIRONMENTAL MANAGEMENT • ISO 14001 IS FOR ENVIRONMENTAL MANAGEMENT. THIS MEANS WHAT THE ORGANIZATION DOES TO: • MINIMIZE HARMFUL EFFECTS ON THE ENVIRONMENT CAUSED BY ITS ACTIVITIES, • TO CONFORM TO APPLICABLE REGULATORY REQUIREMENTS, AND TO • ACHIEVE CONTINUAL IMPROVEMENT OF ITS ENVIRONMENTAL PERFORMANCE.
  • 5. GENERIC STANDARDS ISO 9001 AND ISO 14001 ARE GENERIC STANDARDS. GENERIC MEANS THAT THE SAME STANDARDS CAN BE APPLIED: • TO ANY ORGANIZATION, LARGE OR SMALL, WHATEVER ITS PRODUCT OR SERVICE, • IN ANY SECTOR OF ACTIVITY WHETHER IT IS A BUSINESS ENTERPRISE, A PUBLIC ADMINISTRATION, OR A GOVERNMENT DEPARTMENT. • NO MATTER WHAT THE ORGANIZATION'S SCOPE OF ACTIVITY. • IF IT WANTS TO ESTABLISH A QUALITY MANAGEMENT SYSTEM, ISO 9001 GIVES THE ESSENTIAL FEATURES.
  • 6. MANAGEMENT SYSTEMS • MANAGEMENT SYSTEM MEANS WHAT THE ORGANIZATION DOES TO MANAGE ITS PROCESSES, OR ACTIVITIES IN ORDER THAT • ITS PRODUCTS OR SERVICES MEET THE ORGANIZATION’S OBJECTIVES, SUCH AS • SATISFYING THE CUSTOMER'S QUALITY REQUIREMENTS, COMPLYING TO REGULATIONS, OR • MEETING ENVIRONMENTAL OBJECTIVES
  • 7. MANAGEMENT SYSTEMS • EVERYONE IS CLEAR ABOUT WHO IS RESPONSIBLE FOR DOING WHAT, WHEN, HOW, WHY AND WHERE, NOTHING IMPORTANT IS LEFT OUT. • MANAGEMENT SYSTEM STANDARDS PROVIDE THE ORGANIZATION WITH AN INTERNATIONAL, STATE-OF-THE-ART MODEL TO FOLLOW.
  • 8. MANAGEMENT SYSTEMS (CONT.) • LARGE ORGANIZATIONS, OR ONES WITH COMPLICATED PROCESSES REQUIRE WELL FUNCTIONING MANAGEMENT SYSTEMS. • COMPANIES IN SUCH FIELDS AS AEROSPACE, AUTOMOBILES, DEFENCE, OR HEALTH CARE DEVICES HAVE BEEN OPERATING MANAGEMENT SYSTEMS FOR YEARS. • THE ISO 9001 AND ISO 14001 MANAGEMENT SYSTEM STANDARDS NOW MAKE THESE SUCCESSFUL PRACTICES AVAILABLE FOR ALL ORGANIZATIONS.
  • 9. RELATED TO PRODUCT STANDARDS • BOTH ISO 9001 AND ISO 14001 CONCERN THE WAY AN ORGANIZATION DOES ITS WORK. • THEY ARE NOT PRODUCT STANDARDS. • THEY ARE NOT SERVICE STANDARDS. • THEY ARE PROCESS STANDARDS. • THEY CAN BE USED BY PRODUCT MANUFACTURERS AND SERVICE PROVIDERS.
  • 10. RELATED TO PRODUCT STANDARDS • PROCESSES AFFECT FINAL PRODUCTS OR SERVICES. • ISO 9001 GIVES THE REQUIREMENTS FOR WHAT THE ORGANIZATION MUST DO TO MANAGE PROCESSES AFFECTING QUALITY OF ITS PRODUCTS AND SERVICES. • ISO 14001 GIVES THE REQUIREMENTS FOR WHAT THE ORGANIZATION MUST DO TO MANAGE PROCESSES AFFECTING THE IMPACT OF ITS ACTIVITIES ON THE ENVIRONMENT.
  • 11. CERTIFICATION AND REGISTRATION • CERTIFICATION IS KNOWN IN SOME COUNTRIES AS REGISTRATION. • IT MEANS THAT AN INDEPENDENT, EXTERNAL BODY HAS AUDITED AN ORGANIZATION'S MANAGEMENT SYSTEM AND VERIFIED THAT IT CONFORMS TO THE REQUIREMENTS SPECIFIED IN THE STANDARD (ISO 9001 OR ISO 14001). • ISO DOES NOT CARRY OUT CERTIFICATION AND DOES NOT ISSUE OR APPROVE CERTIFICATES,
  • 12. ACCREDITATION • ACCREDITATION IS LIKE CERTIFICATION OF THE CERTIFICATION BODY. • CERTIFICATES ISSUED BY ACCREDITED CERTIFICATION BODIES - AND KNOWN AS ACCREDITED CERTIFICATES - MAY BE PERCEIVED ON THE MARKET AS HAVING INCREASED CREDIBILITY. • ISO DOES NOT CARRY OUT OR APPROVE ACCREDITATIONS.
  • 13. IS CERTIFICATION REQUIRED ? • CERTIFICATION IS NOT A REQUIREMENT OF ISO 9001 OR ISO 14001. • THE ORGANIZATION CAN IMPLEMENT AND BENEFIT FROM AN ISO 9001 OR ISO 14001 SYSTEM WITHOUT HAVING IT CERTIFIED. • THE ORGANIZATION CAN IMPLEMENT THEM FOR THE INTERNAL BENEFITS WITHOUT SPENDING MONEY ON A CERTIFICATION PROGRAMME. • CERTIFICATION IS A DECISION TO BE TAKEN FOR BUSINESS REASONS • IF IT IS A CONTRACTUAL, REGULATORY, IF IT MEETS CUSTOMER PREFERENCES
  • 14. DOES ISO PROVIDES CERTIFICATES ? • ISO DOES NOT CARRY OUT ISO 9001 OR ISO 14001 CERTIFICATION. • ISO DOES NOT ISSUE CERTIFICATES. • IT DEVELOPS STANDARDS AND GUIDES TO ENCOURAGE GOOD PRACTICE IN ACCREDITATION AND CERTIFICATION.
  • 15. THE ISO 14000 FAMILY • ISO 14001 IS THE STANDARD THAT GIVES THE REQUIREMENTS FOR AN ENVIRONMENTAL MANAGEMENT SYSTEM. • IT IS THE ONLY STANDARD THAT CAN BE USED FOR CERTIFICATION. • THE ISO 14000 FAMILY INCLUDES 21 OTHER STANDARDS THAT CAN HELP AN ORGANIZATION SPECIFIC ASPECTS SUCH AS AUDITING, ENVIRONMENTAL LABELLING, LIFE CYCLE ANALYSIS…
  • 17. THE ISO SURVEY (CONT.) • THE WORLDWIDE TOTAL OF CERTIFICATES TO ISO 9001:2001 AT THE END OF 2007 WAS 951 486. • THIS WAS INCREASE OF 6 % OVER 2006 WHEN THE TOTAL WAS 896 929 CERTIFICATES. • CERTIFICATES HAD BEEN ISSUED IN 175 COUNTRIES COMPARED TO 170 THE PREVIOUS YEAR.
  • 18. THE ISO SURVEY (CONT.)
  • 19. BENEFITS OF ISSO 9001 & ISO 14001 • INTERNATIONAL, EXPERT CONSENSUS ON STATE-OF-THE-ART PRACTICES FOR QUALITY AND ENVIRONMENTAL MANAGEMENT. • COMMON LANGUAGE FOR DEALING WITH CUSTOMERS AND SUPPLIERS WORLDWIDE IN B2B. • INCREASE EFFICIENCY AND EFFECTIVENESS. • MODEL FOR CONTINUAL IMPROVEMENT. • MODEL FOR SATISFYING CUSTOMERS AND OTHER STAKEHOLDERS. • BUILD QUALITY INTO PRODUCTS AND SERVICES FROM DESIGN ONWARDS. • ADDRESS ENVIRONMENTAL CONCERNS OF CUSTOMERS AND PUBLIC, AND COMPLY WITH GOVERNMENT REGULATIONS. • INTEGRATE WITH GLOBAL ECONOMY.
  • 20. BENEFITS OF ISO 9001 & ISO 14001 (CONT.) • SUSTAINABLE BUSINESS • UNIFYING BASE FOR INDUSTRY SECTORS • QUALIFY SUPPLIERS FOR GLOBAL SUPPLY CHAINS • TECHNICAL SUPPORT FOR REGULATIONS • TRANSFER OF GOOD PRACTICE TO DEVELOPING COUNTRIES • TOOLS FOR NEW ECONOMIC PLAYERS • REGIONAL INTEGRATION • FACILITATE RISE OF SERVICES