The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

1. Global Forecast: 2017
Double-digit As-a-Service growth expected
in Americas, Asia Pacific, but traditional sourcing expected to remain flat
Infrastructure-as-a-Service
will continue to outpace Software-as-a-Service globally
Traditional sourcing expected to grow
by a mid-single-digit percentage in EMEA
Global As-a-Service Approaching
Parity with Traditional Sourcing
2Q
2017
The ISG Index™ provides a quarterly review of the latest sourcing industry
data and trends for clients, service providers, analysts and the media.
For nearly 15 years, it has been the authoritative source for marketplace
intelligence related to outsourcing transaction structures and terms, industry
adoption, geographic prevalence and service provider performance.
isg-one.com
Global Market
Commercial sourcing market $9.3B 9%
Global growth fueled by surging demand
for As-a-Service solutions 32%
AS-A-SERVICE NOW 41%of global sourcing,
approaching parity with traditional sourcing
2Q performance down from record $10.5Bin 1Q17
Asia Pacific
Regional Markets – 2Q17 vs. PY
Americas
EMEA
As-a-Service
$0.7B
Combined Market
$1.3B 24%
Growth in both traditional 11%
and As-a-Service 42%markets
Hot Industries:
Business Services, Financial Services,
Hot Industries:
Financial Services, Manufacturing
Hot Industries:
Financial Services, Energy,
Telecom & Media
As-a-Service and traditional markets
evenly split over last 4 quarters
Combined Market
$4.5B 2%
As-a-Service
$2.2B 27%
But As-a-Service growing rapidly
$1.0B 40%
Combined Market
$3.5B 13%
Region still weighted more heavily toward
traditional sourcing $2.5B 5%