Question 1 of 20 5.0 Points Given the size of the product, an aircraft manufacturer would be most likely to use a __________ layout. A. product B. process C. fixed-position D. facilities Question 2 of 20 5.0 Points The value of JIT inventory systems is __________ . A. saving on warehouse space and labor B. ensuring financial resources are not tied up in inputs waiting to be used C. identifying defects in input rather quickly D. all of the above Question 3 of 20 5.0 Points The foundation of operations management is __________ . A. acquiring inputs B. delivering the output C. planning D. determining the customer Question 4 of 20 5.0 Points The Widget Company may base its decision of where to locate its facilities on __________ . A. the availability of labor B. the cost of energy C. how close to customers they need to be D. all of the above Question 5 of 20 5.0 Points The source of standards for defining quality today is the __________ . A. customer B. operations department C. strategic planning team D. internal standards set Question 6 of 20 5.0 Points A quality management approach emphasizes __________ . A. the empowerment of workers and their responsibility for the quality of the outcomes of work processes B. employee motivation C. employee ability levels D. a separate quality inspector Question 7 of 20 5.0 Points Which of the following is not an appropriate tool for determining an efficient sequence and monitoring for activities in the conversion process? A. PERT network B. Gantt chart C. Deming wheel D. Load chart Question 8 of 20 5.0 Points In the __________, the firm begins with an assessment of whether they will lose or gain a competitive advantage by outsourcing the product or some aspect of its production. A. strategic planning process B. make-buy analysis C. conversion process D. output process Question 9 of 20 5.0 Points A particularly complex project's conversion activities might best be monitored with a __________ . A. PDCA cycle B. PERT network C. Gantt chart D. load chart Question 10 of 20 5.0 Points __________ systems are used to keep inventory levels more or less constant. A. Conversion B. Reordering C. Inventory D. Statistical process Question 11 of 20 5.0 Points When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using __________ . A. fixed-interval reordering B. a conversion process C. MRP D. fixed-point reordering Question 12 of 20 5.0 Points The employee and equipment stay in one workstation as the product moves through the system in a __________ layout. A. product B. process C. fixed-position D. facilities Question 13 of 20 5.0 Points Which of the following is not a stage of operations management? A. acquiring inputs B. controlling the conversion processes C. planning the strategy of the organization D. deli ...

1. Question 1 of 20
5.0 Points
Given the size of the product, an aircraft manufacturer would be
most likely to use a __________ layout.
A. product
B. process
C. fixed-position
D. facilities
Question 2 of 20
5.0 Points
The value of JIT inventory systems is __________ .
A. saving on warehouse space and labor
B. ensuring financial resources are not tied up in inputs waiting
to be used
C. identifying defects in input rather quickly

2. D. all of the above
Question 3 of 20
5.0 Points
The foundation of operations management is __________ .
A. acquiring inputs
B. delivering the output
C. planning
D. determining the customer
Question 4 of 20
5.0 Points
The Widget Company may base its decision of where to locate
its facilities on __________ .
A. the availability of labor
B. the cost of energy

3. C. how close to customers they need to be
D. all of the above
Question 5 of 20
5.0 Points
The source of standards for defining quality today is the
__________ .
A. customer
B. operations department
C. strategic planning team
D. internal standards set
Question 6 of 20
5.0 Points
A quality management approach emphasizes __________ .
A. the empowerment of workers and their responsibility for the
quality of the outcomes of work processes

4. B. employee motivation
C. employee ability levels
D. a separate quality inspector
Question 7 of 20
5.0 Points
Which of the following is not an appropriate tool for
determining an efficient sequence and monitoring for activities
in the conversion process?
A. PERT network
B. Gantt chart
C. Deming wheel
D. Load chart
Question 8 of 20
5.0 Points
In the __________, the firm begins with an assessment of
whether they will lose or gain a competitive advantage by
outsourcing the product or some aspect of its production.

5. A. strategic planning process
B. make-buy analysis
C. conversion process
D. output process
Question 9 of 20
5.0 Points
A particularly complex project's conversion activities might
best be monitored with a __________ .
A. PDCA cycle
B. PERT network
C. Gantt chart
D. load chart
Question 10 of 20
5.0 Points

6. __________ systems are used to keep inventory levels more or
less constant.
A. Conversion
B. Reordering
C. Inventory
D. Statistical process
Question 11 of 20
5.0 Points
When the operations manager determines a minimum level of
inventory then reorders inputs when this level is reached, she is
using __________ .
A. fixed-interval reordering
B. a conversion process
C. MRP
D. fixed-point reordering

7. Question 12 of 20
5.0 Points
The employee and equipment stay in one workstation as the
product moves through the system in a __________ layout.
A. product
B. process
C. fixed-position
D. facilities
Question 13 of 20
5.0 Points
Which of the following is not a stage of operations
management?
A. acquiring inputs
B. controlling the conversion processes
C. planning the strategy of the organization

8. D. delivering the output
Question 14 of 20
5.0 Points
Feedforward control is used to ensure __________ .
A. control takes place as the work is being carried out
B. corrections are made after the process has been completed
C. problems are prevented before they occur
D. quality standards are met
Question 15 of 20
5.0 Points
Which of the following is not a method of managing quality?
A. process reengineering
B. kaizen
C. just-in-time

9. D. MRP
Question 16 of 20
5.0 Points
The goal of a JIT system is __________ .
A. creating the firm's product in the least amount of time
B. improving the firm's profitability
C. creating an appropriate strategic plan
D. developing best practices for quality improvement
Question 17 of 20
5.0 Points
When self-managed teams are used in flexible manufacturing
__________ .
A. team members learn all the tasks in the production process
B. team members schedule work and hire new staff

10. C. productivity and efficiency typically increase
D. all of the above
Question 18 of 20
5.0 Points
Which tool for monitoring the conversion process is a visual
sequence of the process steps?
A. Gantt chart
B. PDCA cycle
C. Deming wheel
D. PERT chart
Question 19 of 20
5.0 Points
The assembly line at the BMW factory in Regensburg, Germany,
that can accommodate several different models of the car
simultaneously is an example of __________ .

11. A. a fixed-position layout
B. flexible manufacturing
C. statistical process control
D. MRP
Question 20 of 20
5.0 Points
The basis of __________ is the understanding that all
employees and organizational units should be working
harmoniously to satisfy the customer.
A. quality circles
B. TQM
C. MRP
D. ORR