Slides from a presentation given to IIBA UK on 10 Feb 2021 by Mark Keith.

1. THE FORGE
CHOOSING/CREATING THE RIGHT TECHNIQUE

2. KARAKIA TIMATANGA
Whakatakate hau ki te uru, Whakatakate hau ki te tonga
Kia mākinakina ki uta, Kia mātarataraki tai
E hí ake ana te atākura
He tio, he huka, he hauhunga.
Tíhei Mauri Ora!
Cease the winds from the west
Cease the winds from the south
Let the breeze blow over the land
Let the red tipped dawn come with a sharpened air
A touch of frost, a promise of a glorious day.

3. NZ POLICE
The business owner knew
what they wanted
but
not know to articulate it
What does success look like for your
organisation?

4. ‘THE TOOLKIT’
• Strategic mapping session
• Focusing on the outcomes of providing
structure for this new team
• Took the company’s strategy and found the
areas (objectives / targets / goals) that were
most relevant to form workshop

5. • Focus on the effect
• Obtain the relevant evidence
When correct groundwork is done workshops
run smoother and ideas come faster
5
DIG TO THE ROOT OF THE
ISSUE FIRST

6. LEARNINGS
• Focus on what it is the client wants
• Run your plan past the client
• Ensure client knows:
• What you’re going to deliver
• Outcomes
• How the outcomes will be used

7. ONE SIZE DOES NOT FIT ALL
This approach worked for me What would have you done
differently?
7

8. USING MY TOOLKIT IN
THE ‘REAL WORLD’
Use corporate BA skills in a small
business setting
List the activities to be performed
The deliverables and sequencing
Did not overwhelm client with unfamiliar
jargon – plain English is key in this setting

9. The facilitator must stay
neutral

10. ALWAYS KEEP ADDING
TO YOUR TOOLKIT
Look for informal ways to gain new
skills

11. LEARNINGS
• BA skillset CAN be utilised in a non-corporate
setting
• It can give vision to businesses who don’t have
one
• Must deliver manageable chunksto client

12. WRANGLING MULTIPLE
AGENCIES IN A PROJECT
• Brought on to a multi government
agency project
• Agencies weren’t communicating –
Project lead was deflated, the project
had lost energy
• First job – resetcustomer expectations

13. Often success is being a
cog in the process -
being part of a wider
picture
to create a successful
outcome

14. LEARNINGS
• Temper the customers expectations
• Talk to all involvedto get a real picture of what
is going on
• Never underestimate the power of soft skills

15. IN SUMMARY
Look for opportunities to
hone your skills in a variety
of settings
Don’tunderestimate the
importance of preparation
Focus on outcomes

16. ILM Example

17. CAUSE
17
EFFECT
Evidence that
the cause
exists
Evidence that
the effect
exists & can
be measured
ProblemStatement
What happens
if we do
nothing about
the EFFECT?
Why?
Sub-causesto the problem
Cause
Why?
Cause
Why?
Cause
Why?
Cause
Why?
Cause
Why?
Cause
①
②
③
④
⑤
⑥
Sequence for unpacking the
problem

18. “High levels of toxicity in waterwaysis threatening rarefloral andfauna in thepark”
High levels of
toxicityin the
waterways
18
Threaten the
presence of rare
flora in the park
ProblemStatement
Potential
Interventions
Chemical
contamination
from factory
①
②
③
④
⑤
⑥
20% of all flora
species are
exhibiting signs of
stress
17% of those
species identifiedas
under stress
classifiedas rare
10% increase in
heavy metals in
waterways
25% reductionin
streamflow and
projectedto
continue
Improved
Biodiversity
Improved
visitor appeal
Benefits
High cost of
maintenance
Poor filtration
equipment
Low in-flows
and flushingin
waterways
New
agricultural
businesses Increased
irrigation
demand
Low rainfall
Potential
Changes &
Assets

19. KARAKIA
WHAKAMUTUNGA
Ka whakairia te tapu
Kia wātea ai te ara
Kia tūruki whakatahaai
Kia tūruki whakatahaai
Haumi e, Hui ē, Tāiki ē!
Restrictionsare moved aside,
so the pathwayis clear,
to return to everyday activities,
to return to everyday activities.

20. 20
info@markkeith.co.nz
+ 64 21862 773
https://www.markkeith.co.nz

21. 21
ILM overview
https://www.dtf.vic.gov.au/infrastructure-investment/investment-management-standard
ILM workshop examples
https://www.dtf.vic.gov.au/investment-management-standard/ims-workshops-and-examples
ILM Facilitatorguidanceand templates
https://www.dtf.vic.gov.au/investment-management-standard/facilitator-guidance-and-templates