Panel 5-Edwardian hotels london

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International Federation for Information Technologies in Travel and Tourism (IFITT)

ENTER2020 eTourism Conference presentation

Cash Flow
Engaged Guests
Engaged Employees
Process
(Efficient &
Effective)

EdwardTM
Data
Warehouse
PMS
HR
POSF&B
Bookings
On line
Surveys
Finance Spa

 2019
 Edward handled 70% of all requests

 Guest Surveys
 NPS score up by 8 points
 Guests who used Edward during their stay
 4 points higher.

 The average Edward room service order
 is between 10% and 50% higher than
phone orders across all our hotels.

On Line Check-In
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mrinim@Edwardian.com

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Panel 5-Edwardian hotels london

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35.  2019  Edward handled 70% of all requests

36.  Guest Surveys  NPS score up by 8 points  Guests who used Edward during their stay  4 points higher.

37.  The average Edward room service order  is between 10% and 50% higher than phone orders across all our hotels.

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47. On Line Check-In Thank you mrinim@Edwardian.com