This is an intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1. https://ievision.org/products/course/iso-it-service-management-iso-20000-lead-implementer-training

1. www.ievision.org
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2. This is an intensive course enables the participants
to develop the necessary expertise to support an
organization in implementing and managing a
Service Management System as specified in ISO/IEC
20000-1.
ISO 20000 Lead Implementer
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3. • Understanding the guidelines of ISO 20000 for
• Company’s ISMS policy
• Framing scope statement
• Definition of the scope of an SMS
• Definition of an SMS policy and objectives
• Documentation of the processes and procedures and SLAs
• Budgeting and accounting for IT services
• Drafting an SMS implementation business case
• Change, configuration, release, capacity and availability
management
• Service continuity and security management
Course Outline
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4. • Incident and problem management
• Operations management of an SMS
• Controlling and monitoring an SMS
• Development of metrics, performance indicators and
dashboards
• ISO 20000 internal audit and management review
• Implementation of a continual improvement program
• Preparing for an ISO 20000 certification audit
• Managing an SMS implementation project
• Manage a team of SMS Implementation
• Preparing Organization of SMS final Audit
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Course Outline
+91 9604641000,+919604664000 +912065600345

5. Delivery Modes
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Classroom Instructor Led Virtual Classroom
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6. Learning Objectives
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• Acknowledge the correlation between ISO/IEC 20000-1,
ISO/IEC 20000-2 and other standards and regulatory
framework
• Master the concepts, approaches, methods and
techniques used for the implementation and effective
management of an ITSMS
• Learn how to interpret the ISO/IEC 20000-1 requirements
in the specific context of an organization
• Learn how to support an organization to effectively plan,
implement, manage, monitor and maintain an ITSMS
• Acquire the expertise to advise an organization in
implementing IT
• Service Management System best practices

7. Become Master of ISO 20000
Lead Implementer
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Lead
Implementer
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8. • Globally Accredited Training and Examination Centre
• 20-35 Yrs. Experienced Consultants & Practitioners
• ISO 20000/ITIL Experts/ Certified Trainers
• EXAM and Certification Fees Inclusive
• Consulting Based Approach
• Role Plays and Demo Exercises
• 99% Passing Rate
• Weekends/Week Days Training Sessions
• 500+ Page Participant Manual
• 31 CPD participation certificate
• Second Attempt free in case of failure
Why IEVISION
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9. • IT Service Management Project managers
• ITSM Consultants
• ITSM implementation specialist
• Member of the ITSM Team
• Expert advisor in Information Technology
• IT Operations Managers
• Professionals looking for career in ITSM
Who Should Attend?
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10. IEVISION IT Services Pvt. Ltd.
Your Learning & Development Partner
+91 9604641000,+919604664000 +912065600345
info@ievision.org www.ievision.org
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