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Hyder Ali An experienced & dynamic leader with results and customer centric focus
Experience
Leadership
Senior Manager,
Document Centre
(Current)
Risk
Lending Solutions
Manager, ACE
Project
Manager Support –
Lending Support
Sales
Account Manager,
Professional Banking
(Scotia Plaza)
Account Manager,
Small Business
Senior Personal
Banking Officer
Personal Banking
Officer
Current Role
Responsible for managing all aspects of collateral security and documentation for Small Business, Professionals &
Private Banking lending portfolio by leading four regional centers, located in Halifax, Toronto, Montreal & Calgary
with an overall staffing of 65.
Strategic focuses include improving customer experience through process optimization, developing an enhanced
training program and implementing a robust risk management culture
Career Highlights
Results Focus
Exceeded goals by generating $20MM in Annual sales year over year at Scotia Plaza
Influenced reduction of 8000 collateral defects to 1500 currently during secondment on collateral management
project
Change Leadership
Introduced work flow system in the Document Centre to automate delivery of collateral documentation
Established productivity and accuracy reporting at the Document Centre
Customer Focus
Launched the ACE Portal page to streamline processes and communication while at Lending Support
Daily interactions with Branch/District Partners as well with ACE, GRM & Small Business EO on improving
customer experience
District Presentations on best practices that delay funding
Self Awareness & Personal Development
Editor's Notes
Shared Services has the unique and important role of providing a balance of service and control for the Bank and for our partners.
We help to provide an excellent customer experience but that being said, we can’t just aim for happy customers. If we become too focused on service, we lose focus on risk and revenue leakage.
Delivering customer excellence while also managing risk and profit is the important balance – one that our partners and Scotiabank’s Executive team counts on us to deliver
Scotiabank is increasingly holding us accountable for the balance between service and risk. It is critical that we balance between servicing our partners and helping the Bank manage profit and risk. Our dual role is very important
The Canadian bank is very focused on the CVP core strategies and going back to Banking Basics
Some of SSG’s priorities include - FATCA, fulfillment, driving efficiencies, risk management, fraud, compliance and consistency
Consistency across all of SSG will allow us to leverage our strengths across Canada and in our international locations
We are successful when we are aligned to our business partners and are achieving operational excellence without losing focus on providing an excellent customer experience.
