Introduction to management in Human Resource

1. ĐẠI HỌC FPT CẦN THƠ
Session 15-17:
Chapter 8:
Managing Human Resources in Organizations

2. Session 15-17.C8.MGT103 2
You are teaching Math at a secondary school. You arranged the seats when the
school year began. You assigned the seats as you observed the performance of
each student. All went on very smoothly, no student complained anything about
their partners.
One day, when sitting in your class to mark the assignments, you heard a student
called his friend “ Ching rat” ( đồ Trung Quốc/Châu Á bần hàn). You came out to
see what happened. You saw a group of students, Tony, Dung, Robert, Anthony
were laughing.
• Who said that? You asked
• Said what? Robert replied to you
• Ching Rat.
• Me. Tony said. I always call Dung so and he is cool with that. It’s a term of
endearment.
Fiona, another student just appeared and said to Tony “That’s no term of
endearment, you idiot. It’s racist. And you’re lucky you’re not getting a beat down
right now for saying it.”
Group Discussion

3. Session 15-17.C8.MGT103 3
Group Discussion
1. Did Tony’s explanation about his action less of a problem?
2. Is there any circumstance in which it would be fine for someone to use
that phrase or similarly đồ nghèo hèn in your classroom?
3. How would you reply to Fiona’s comment effectively?
4. You know you have to address the issue with your entire class, what
might you approach such a task ?
5. If you don’t address it, what might happen ?

4. Chapter 8 Review
Session 15-17.C8.MGT103 4
What do you call temporary workers?
a) independent contractors
b) shareholders.
c) intrapreneurs.
What do you call a performance appraisal system in which managers are evaluated by
everyone around them—their boss, their peers, and their subordinates?
a) 360-degree feedback.
b) source monitoring.
c) job evaluation.
What do you call computerized and contains information on each employee’s education,
work experience, and career aspirations.
a) skills inventory
b) statement of qualification
c) job description

5. Session 15-17.C8.MGT103 5
An attempt to assess the worth of each job relative to other jobs is known as
a) job analysis.
b) job evaluation.
c) the wage-level decision.
An organization with a diverse workforce is most likely to have
a) a high turnover.
b) least likely to have conflicts.
c) most likely to have a competitive advantage.
At Omega Inc., a fixed amount of money is added to the salaries of employees if their
performance exceeds a predetermined level of expectation. A smaller portion of the amount is
added if the employees’ performances just meet the expected level. Omega is most likely to be
motivating their employees with
a) Incentives
b) Intangible benefits.
c) Rankings.
Chapter 8 Review

6. Session 15-17.C8.MGT103 6
English-language classes for employees for foreign employees of a multi-national company
who are on assignment in the United States is an example of what?
a) Multicultural bias
b) Corporate university
c) Diversity and multicultural training
What do you call an Executives who retire and then work as consultants ?
a) Temporary
b) Emergent
c) Task-oriented
If some people have a better chance than others to achieve higher output, objective
measures of performance are skewed by:
a) the halo effect.
b) a recency error.
c) an opportunity bias.
Chapter 8 Review

7. Session 15-17.C8.MGT103 7
A newly hired police officer has been asked to spend a workday with a more experienced
officer to learn about paperwork, how to handle accident scenes ,how to interact with people,
and other duties that he will be expected to perform. Which of the following concepts is
illustrated in the scenario?
a) Performance appraisal
b) On-the-job training
c) he lecture method
Online postings, executive search firms, referrals by present employees, and hiring walk-ins
are all _____ methods.
a) external recruiting
b) job analysis
c) validation
Specific legislation was passed to prevent discrimination against people with what condition?
a) People with cancer
b) People with AIDS
c) Women who are pregnant
Chapter 8 Review

8. Session 15-17.C8.MGT103 8
Which means is a labor agreement enforced :
a) The grievance procedure.
b) Union rights clause.
c) Management rights clause.
What do you call the set of activities directed at attracting, developing, and maintaining an
effective workforce?
a) operations management.
b) organization development.
c) human resource management.
Two high school students applied to the same college. There was only one slot left. The
student with the slightly lower grades was accepted because he is a member of a minority
ethnic group. This scenario illustrates
a) confirmatory bias.
b) employment at will.
c) affirmative action ( chính sách đặc cách cho những nhóm sắc dân hay dân tộc thiểu số)
Which of the following is an advantage of Web-based training methods?
a) easily updated and revised.
b) facilitate interpersonal skills better than all other training methods.
c) simulate real activities.
Chapter 8 Review

9. Session 15-17.C8.MGT103 9
Chapter 7 Review
1.What is a change in reporting relationships within an organization called?
a) organization structure
b) organizational operations.
c) work processes.
d) information technology.
2. Which step should it be called from Lewin model of organization change when A
company has built a new manufacturing plant to increase production?
a) Unfreezing
b) Entropy
c) Reengineering
d) Implementation
3. If a company has introduced new rules and regulations and appraisal criteria to promote
discipline and commitment among employees. What area of organization change is it?
a) work process.
b) enterprise resource management.
c) technology.
d) people

10. Session 15-17.C8.MGT103 10
Chapter 7 Review
4. What step of organization change process do you call a company that has set an
objective to increase its product sales by 50 percent in the next two years?
a) Recognition of the need for change
b) Establishment of goals for the change
c) Selection of appropriate change technique
d) Planning for implementation of the change
5. What do you call a top-level manager who approves of and supports a project ? (This
person may fight for the budget needed to develop an idea, overcome arguments against a
project, and use organizational politics to ensure the project’s survival).
a) product champion
b) innovation champion
c) Investor
d) sponsor
6. The results of a classic study indicates that employee participation will
a) Reduce the need for communication.
b) Encourage employees to resist change.
c) Increases productivity and satisfaction.
d) Increases turnover rates.

11. Session 15-17.C8.MGT103 11
Chapter 7 Review
7. According to the comprehensive approach to change, what is the second step in the change
process?
a) Recognizing the need for change
b) Implementing the change
c) Selecting a change technique
d) Establishment of goals
8. If a company replaced old equipment with new and advanced production equipment in all its
plants. What area does it change ?
a) Job design.
b) organization culture.
c) line-staff structure.
d) technology and operations.
9. What does an organization might use to generate profiles of its current activities in order to
identify areas in need of correction?
a) life and career planning team building
b) third-party peacemaking
c) diagnostic activities

12. Session 15-17.C8.MGT103 12
Chapter 7 Review
10.What do you call an organization that doesn't have the time, money, or manpower to pursue
a creative new idea or may be unable to innovate?
a) Organization culture
b) Lack of resources
c) Resistance to change
d) Failure to recognize opportunities
11.What do you call innovation changes in the performance of an existing service or the
creation of a new one ?
a) Process
b) Operational
c) Technical
d) Product
12. How do you define forces from consumer tastes and preferences that influence an
organization's product line?
a) Technical
b) Internal
c) Managerial
d) External

13. Session 15-17.C8.MGT103 13
Chapter 6 Review
13. What is a firm with few subunits having a low level of
a) Entropy
b) Differentiation
c) Integration
d) Bureaucracy.
14. According to Woodward's findings related to technology and organization design
a) Unit-batch organizations had the highest level of specialization.
b) Mass-production organizations tended to be the least bureaucratic.
c) Unit-batch organizations tended to be the most bureaucratic.
d) Mass-production organizations had a higher level of specialization.
15. Which technology does a company use to assemble different parts to make standardized
laptops along an assembly line.
a) job rotation
b) mass-production
c) unit
d) continuous-process

14. Session 15-17.C8.MGT103 14
Chapter 6 Review
16. Which one is the advantage of using the functional departmentalization approach ?
a) supervision is facilitated because an individual manager needs to be familiar with only a
small set of skills.
b) the speed and effectiveness of decision making increase as the organization grows.
c) accountability and performance become easier to monitor.
d) employees get a better view of the total organization.
17. What technique does an organization use when placing one manager in charge of
interdependent departments or units in order to achieve coordination?
a) Rules and procedures
b) Hierarchy
c) Liaison roles
d) Task forces
18. If an organization uses a team organization design, it
a) has a bureaucratic structure.
b) has an inflexible organizational structure
c) has functional teams that perform specific functional tasks
d) relies exclusively on project-type teams.

15. Session 15-17.C8.MGT103 15
Chapter 6 Review
19. If you create different teams for finance, production, and marketing, what is it consistent
with?
a) Departmentalization
b) Location
c) Product
d) Functional
20. A restaurant chain has many outlets. Each outlet has a separate budget and a set of staff. To
determine the success of the entire chain, the profits made by all the outlets are put together. Which
the following concepts is illustrated in the scenario?
a) Pooled interdependence
b) Reciprocal interdependence
c) Job rotation
d) Sequential interdependence
21. If all the decisions are made by the top managers at the company. The middle and lower
managers follow the instructions given by top managers rather than making decisions by
themselves. Which concepts is it?
a) Self-dealing
b) Synergy
c) Centralization
d) Specialization

16. Session 15-17.C8.MGT103 16
Chapter 6 Review
22. Lawrence and Lorsch suggested that organizations could be characterized along two primary
dimensions. They said that a firm with many subunits
a) would have high instability.
b) would have low differentiation.
c) is highly differentiated.
d) would have low integration.
23. One of the disadvantages of job specialization is that it
a) increases the transfer time between tasks.
b) makes it difficult to develop specialized equipment to assist with a job.
c) does not help a worker become proficient at a task.
d) does not offer challenges or stimulation to workers.
24. A Computer company’s services has separate divisions to focus on the needs of
individual consumers, small businesses, and large businesses. What type of
departmentalization are they applying?
a) Product
b) Functional
c) Customer
d) Location

17. Prepare for session 19:
Part 4: Leading
Chapter 10: Managing Employee Motivation and Performance
17
Session 15-17.C8.MGT103

18. ĐẠI HỌC FPT CẦN THƠ
All best for You!