2. 1. The five basic entities that
make up any business are
suppliers, customers, employees,
products and services, and:
A) manufacturing and production.
B) invoices and payments.
C) sales and marketing.
D) its environment.
3. 2. Which of the following is
a cross-functional business
process?
A) Hiring an employee
B) Creating an invoice
C) Identifying a customer
D) Fulfilling a customer order
4. 3. Key forces in a business's
immediate environment include:
A) regulations
B) economy.
C) technology
D) politics
5. 4. Which type of system would you
use to determine the five suppliers
with the worst record in delivering
goods on time?
A) management-level system
B)executive support system
C) transaction-processing system
D) decision support system
6. 5. Which type of system would you
use to forecast the return on
investment if you used new suppliers
with better delivery track records?.
A) MIS
B) ESS
C) TPS
D) DSS
7. 6. Which type of system would
you use to determine what trends
in your supplier's industry will
affect your firm the most in five
years?
A) MIS
B) ESS
C) TPS
D) DSS
8. 7. These systems are designed to
support organization-wide
process coordination and
integration.
A) CRM
B) Decision support systems
C) Management information systems
D) Enterprise applications
9. 8. These systems integrate and
share information from suppliers,
manufacturers, distributors, and
logistics companies
A) Reverse logistics
B) Supply-chain management
C) Collaborative distribution
D) Enterprise planning
10. 9. Which type of information
system would an intranet be
most easily adapted to?
A) TPS
B) CRM
C) MIS
D) KMS
11. 10. The use of digital technology
and the Internet to execute the
major business processes in the
enterprise is called:
A) MIS.
B) e-commerce.
C) enterprise applications.
D) e-business.
12. 11. Interaction jobs are those jobs
which:
A) are performed typically by
operational-level employees.
B) require intense levels of interaction
with clients.
C) are in the service sector and require
close coordination and collaboration.
D) involve knowledge that can't be put
into an information system.
13. 12. In a business environment,
the focus of collaboration is to:
A) prevent miscommunication.
B) foster better communication.
C) provide a sense of community.
D) accomplish the task at hand.
14. 13. Which of the following tools
is not one of the 15 most
important types of collaboration
software tools?
A) Video streaming
B) E-mail and instant messaging
C) Video conferencing
D) Screen sharing
15. 14. What analytical framework
discussed in the chapter helps
understand and evaluate the
benefits and uses of collaboration
tools?
A) Time/space matrix
B) Task/time matrix
C) Cost/use matrix
D) Space/cost matrix
16. 15. The principal liaison between
the information systems groups
and the rest of the organization is
a(n):
A) systems analyst.
B) information systems manager.
C) programmer.
D) CIO.
17. 16. A ________ is a senior
manager who oversees the use of
IT in the firm.
A) CIT
B) CIO
C) CEO
D) CFO
18. 17. What is the
business objective
the Tea Collection
tried to achieve in
the video case?
A) Promote competitive advantage
B) Operational excellence
C) New products and service
D) Better Decision Making
19. 18. What is the
business objective
Larry Ellison
tried to achieve in
the American Cup
2010 video case?
A) Promote competitive advantage
B) Operational excellence
C) New products and service
D) Better Decision Making
