Travel Counsellors is a global travel management company that offers personalized business travel services through dedicated Business Travel Counselors. They have over 20 years of experience creating customized travel plans within budgets. Clients receive a high level of personalized service and support from experienced Counselors available 24/7. Travel Counselors uses advanced technology and a large supplier network to efficiently manage all types of business travel needs.

1. 01
Taking care of
your business

2. 02 03
HELLO
Welcome to Travel Counsellors, a global team of professional and experienced travel
experts able to change the way you manage your travel plans. We have over 20 years
of experience creating tailor-made travel experiences built around the things your
company and your employees value most, always working within your budget to
deliver efficient, personalised business travel with an unbeatable level of service.
Our philosophy of personal service and professional support has underpinned
consistent year on year growth, making us one of the UK’s top 20 Travel Management
Companies.
Our ethos has always been to put relationships back at the heart of travel. By taking
the time to get to know what matters to your company, it’s possible to create a
business travel package which ticks every box.
You’ll see how your relationship with your own dedicated Business Travel Counsellor
ensures a business travel experience based around the wants, needs and expectations
of your company and each individual traveller.
We make it easier for you to take care of your business, because we go further to take
care of you.
www.travelcounsellors.com/business

3. 04
We’re a top 20 UK Travel Management company founded in 1994 with over £470
million annual turnover, offering total travel solutions for all your business travel
requirements.
Over 1,800 companies are currently trading with Travel Counsellors in the United
Kingdom. This includes local businesses employing a handful of people and travelling
a few times a year, through to major international corporations flying on a daily basis.
We’re experienced across all sectors, from manufacturing and pharmaceuticals to
Premier League football clubs.
Our clients know us first and foremost as a passionate team of specialist travel experts,
with a firm focus on personal service, adding a tailor-made polish to business trips of
any scale. Whether it’s arranging a multi city itinerary, or moving entire departments
across the globe for international conferences, you’ll find that our unique approach
comprises the expertise, experience and commitment to bring your business travel
requirements to life.
It’s business travel exactly as you want it. Always on time, and always in budget.
WHO ARE
TRAVEL
COUNSELLORS?
www.travelcounsellors.com/business
“Travel Counsellors has been fantastic in dealing with my travel request for my boss.
I struggled to come up with a suitable travel solution from Brussels as no flights flew
into the Midlands area on a Saturday. My Travel Counsellor came up with the idea of
traveling via the Eurostar, which worked perfectly with the times my boss wanted to
travel. She kept me fully informed, answered any questions I had and the payment
process was easy and secure. Highly recommended!”
“My colleague and I were travelling to Cairo on business and I contacted my Travel
Counsellor to ask for help booking a hotel. She responded straightaway to discuss our
requirements and got back to me within the hour with itineraries and prices. The booking
process was hassle free and the hotel was fantastic. There was even a handwritten
welcome home card in the mail from her when we got back.”

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OUR
HERITAGE
Travel Counsellors was established in 1994, and since day one we’ve been
committed to keeping business travel personal. We build bespoke travel plans
around the precise commercial needs of your organisation and the staff travelling.
Through referrals and recommendations, Travel Counsellors has grown to over 1,400
Travel Counsellors across the globe, with over 70,000 vetted suppliers at our fingertips.
On every single booking, you can enjoy total peace of mind that wherever your
business needs to be, we’ll take all the stress and hassle out of getting you there.
Our personal service…
Your Travel Counsellor will deliver a uniquely personal concierge-style travel service
which recognises both the general needs of your business and the individual needs
of every traveller. And when your travel is taken care of, you’re free to concentrate
on taking care of business.
Our Business Travel Counsellors have an average of 24 years of experience
arranging travel, and are available 24 hours a day, 7 days a week. Whatever you
need, wherever you are, there’s a travel expert on the phone to keep everything
running smoothly.
Our promise…
When you book business travel with us, your staff, your budget and your business
priorities become our priority.
www.travelcounsellors.com/business

5. 08
INTRODUCING
YOUR ACCOUNT
MANAGER
You’ll have your own dedicated Business Travel Counsellor who will have total
responsibility for each and every aspect of your organisation’s travel. They’ll be your
single point of contact for any questions, with advice based on years of experience,
always going that extra mile to ensure all aspects of your business travel needs are
handled smoothly and efficiently.
Your Business Travel Counsellor is responsible for the constant monitoring of business
levels and supplier performance. They’ll also monitor the operational profit and loss
account to maximise your cost savings.
Aside from managing the day-to-day running of your account, your Business Travel
Counsellor will also attend meetings with travel suppliers on your behalf, and
undertake regular quarterly reviews with you and your team to keep your business
travel programme tightly aligned to your most recent business strategies. You’ll be
amazed at the lengths we’ll go to take the stress out of business travel.
www.travelcounsellors.com/business

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WHAT ELSE
DO WE DO?
Your Business Travel Counsellor can deal with every aspect of your company’s travel
requirements, no matter what the scale. This includes, but is by no means restricted to:
• Accommodation Travel Counsellors has the global scale to deliver competitive
rates for hotels and resorts across the world, with pay on departure, pre-pay or
bill-back options
• Air travel Published and negotiated airfares, including IT (inclusive tour) airfares,
budget airlines and charter flights, as well as private jets- whatever best fits the
demands of your business
• Rail travel Full access to fares and schedules of rail operators throughout the UK,
Europe and beyond, with tickets delivered or available for collection
• Conference and Incentive travel All projects individually analysed and managed
to the finest detail, throughout the whole process from start to finish
• Passports and visas A professional and efficient service ensuring that all
necessary applications are logged in good time, and your travel plans are
never adversely impacted
www.travelcounsellors.com/business

7. 12 13
www.travelcounsellors.com/business
Keeping you informed
With Travel Counsellors, you’ve got all the information you need at your fingertips.
Our Management Information continues to evolve based on feedback from businesses
and our Business Travel Counsellors. You’ll have access to a dashboard packed with
features to make your business travel needs much easier to manage, with high level
reports which can be drilled as far down as full itemised booking information. It’s all
made available to you at the touch of a button, and your Business Travel Counsellor
will go through this data with you as often as you like.
Track your spend… and see your savings
Travel Counsellors offers you great value business travel options with an unrivalled
level of personal service. Through Management Information, everything from tracking
trends to minimising spend is all made crystal clear. Within your Management
Information, you’ll have access to at-a-glance breakdowns of how much your company
is spending on corporate travel. With frequent, accurate and detailed data on travel
spend, your budget will always be well informed – ensuring you’re always in control
of your outgoings and decision making. From average room rates to carbon footprint,
you’ll have a black and white account of how and where your company is making
savings by using your personal Travel Counsellor.
MANAGEMENT
INFORMATION
YOUR WAY
1,702
Sept 2015
5,388
Oct 2015
9,733
Jul 2015
3,173
Aug 2015
10,000
8,000
6,000
4,000
2,000
Spend(£)
Spend by Travel Month
1.1%
0.8 %
83.3 %
12.8 %
2.1%
Spend by Travel Type
AIR
CAR HIRE
MISCELLANEOUS
ACCOMMODATION
RAIL
Detailed booking reports…
Our sophisticated reporting system gives us the flexibility to provide detailed
and regular Management Information specifically tailored to the needs of your
business. All Management Information reports can be delivered electronically
on a monthly, quarterly, annual or ad hoc basis – and unlike other Travel Management
Company (TMCs), no charge is made for this service.

8. 1514
PERFORMANCE
MEASURED YOUR WAY
We believe that every client’s objectives and service delivery expectations are unique,
which is why we adopt a consultative approach to identify, agree and measure Key
Performance Indicators. You’ll have a comprehensive Service Level Agreement and we
will meet your requirements from the very first booking and set targets for continuous
improvement throughout the contract term. Some of our typical KPIs include:
• Agency and Policy Compliance establishing the agency as a recognised value
proposition, minimising ‘off contract’ spend and maximising savings
• Baseline Savings collaborative agreement on the baseline from which all savings
are calculated and reported
• Added Value delivering savings in the form of soft benefits and complimentary
discounted added-value extras
• Customer Satisfaction ensuring expectations are met and surpassed within the
service community
www.travelcounsellors.com/business
Access to 70,000 vetted
travel suppliers to help
you find your perfect trip
is the average number
of years of experience in
the industry amongst our
Business Travel Counsellors
24
of our clients
never go back, once
they’ve experienced
Travel Counsellors
Net Promoter Score, ours
is the highest customer
satisfaction score in
the world.
96% 80%
70,000

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FIRST CLASS
TECHNOLOGY
Travel Counsellors has invested millions in making our booking platforms the very
best they can be. Our skilled team of in-house developers work to create systems
which support personal service, rather than replacing it.
Our pioneering in-house systems allow for a large international community of business
travel experts to exchange information in seconds, ensuring your business travel is
founded on the most accurate, up-to-date information possible.
It means that your Business Travel Counsellor will be able to create unbeatable
corporate travel plans at any time of the day or night, tailored to your precise needs –
and make last-minute amends with no administrative difficulties whatsoever.

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CARE AND CRISIS
MANAGEMENT
It’s a rare specialist who can create an efficient business travel plan. Fewer still can
create a plan around the personal needs of each of your employees. But one of the
truly unique benefits of using Travel Counsellors to arrange your business travel is
clearest when things don’t go to plan.
In the unfortunate case of a crisis, disaster or emergency, we’re able to reach and
safeguard your employees quickly and efficiently. Traveller tracking and visible travel
itineraries mean they can be located and contacted at any time of the day or night,
allowing us to provide a level of care which goes above and beyond your expectations.
From bad weather to air traffic control strikes to volcanic ash clouds, there’s plenty of
things which can adversely affect your travel plans at the last minute. That’s why it’s
vital that you can rely on a team which is always on its toes and ready to act. In the
event of any potential travel disruption, a head office crisis team is mobilised to run
reports on anyone potentially affected, and alternative arrangements made without
delay. It means we can often solve your travel issues before you’ve even noticed there’s
been a problem.
Environment
We are proud to be an environmentally conscious company, encouraging our Business
Travel Counsellors around the world to follow ecologically responsible practices. The
nature of our business model allows us to make substantial cuts in CO2
emissions by
cutting commutes and international travel between offices.
www.travelcounsellors.com/business

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SPEED OF
IMPLEMENTATION
Changing your business travel provider is always a seamless transition with Travel
Counsellors, thanks to our expertise and experience at managing complex processes
in a smooth, hassle-free way. Over the course of no more than four weeks, we handle
all elements of the change in accordance with your own precise requirements – all
while making sure that all parts of our business are fully aware of the roles and
responsibilities involved in giving you a business travel solution you can be proud of.
Service & Process Configuration diagnostic review of your existing processes, and
identification of potential obstacles and risks, resulting in a mutually agreed Service
Level Agreement
Supplier Benchmarking & Negotiation diagnostic review of historic supplier deals
and centralised re-negotiation of the preferred supplier list
Marketing & Communications development of a bespoke strategy, including
procurement, contract management and service user communities
Stakeholder Engagement development of an engagement programme involving
any requirements for training, seminars and onsite roadshows
Data Reporting Framework agreement regarding Management Information and
KPI reporting requirements, and establishing an ongoing review process to ensure
continual improvement
By working closely with you to establish what you want from your business travel,
we can make the transition between us and your old business travel provider easy
and pain free, and set you up with our uniquely personal approach to business travel.
“Daniel has been fantastic over the last six months. I don’t
know what I would have done without his initiative and
attention to detail on what can only be described as a
seriously manic project – where we have had 12 team
members travelling to several countries per week in some
cases. I can highly recommend doing business with Daniel
as a completely reliable and friendly account manager.”
“Carolyn is great, it almost feels like she is part of our
Company as she knows the travellers, their preferences
and little idiosyncrasies but she is also totally aware of the
Company policies and expectations... thanks Carolyn.”
Imogen
Travel Counsellors
customer for
3.5 years
Linda
Travel Counsellors
customer for
12 years
www.travelcounsellors.com/business

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HEAD OFFICE
SUPPORT
Your personal Travel Counsellor won’t be working in isolation. They have the support
of a talented team of professionals in our global offices assisting them in the creation
of an itinerary built around the personal needs of your travellers and your business
needs.
Our Head Office team gives your Business Travel Counsellor the benefits of
unsurpassed commercial acumen, securing the best value rates for accommodation
and travel, as well as the operational skills to deal effectively with last minute travel
plans and crisis management.
It all works to deliver a personal concierge service for business travel which is second
to none.
24/7 contact
At Travel Counsellors there’s an in-house travel expert available to take your call
every single hour of every single day. With professional support for all your business
travellers when they need it most, whether for emergencies or for general advice,
it’s peace of mind you can’t put a price on.
Our 24/7 availability is far from a gimmick. Our reliability has been a lifeline for
companies around the world. Our ‘always available’ guarantee has also contributed
towards a customer satisfaction rating exceeding that of any other TMC.
Ask us for a selection of our client testimonials, and see how we’ve been there for our
customers when it mattered most.
Global
Travel Counsellors is a truly global presence for your business travel needs. It also
means that there’s someone available to deal with any travel emergency or eventuality,
wherever you are and whatever the time.
Our global in-house network guards against the potential inefficiencies and frustrations
of having to engage with third parties. Each Travel Counsellor pools their local
knowledge to create an unrivalled bank of accurate, up-to-date information on global
travel, accessible to your Travel Counsellor ensuring you’re always getting the most
up-to-date advice and information from our global network of business travel experts.
Corporate Social Responsibility
Travel Counsellors is much more than just a travel company. We pride ourselves on our
ethos of family and community, going above and beyond to make everyone involved
with Travel Counsellors feel part of a network of friendly and supportive people. We
always act ethically with fairness and integrity, in the creation of a socially responsible
company where everybody matters.
www.travelcounsellors.com/business
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