The document discusses Hewlett-Packard's efforts to improve process efficiency and business practices through analyzing metrics like POTAT (Processing Orders To Authorization Time) and SOTAT (Sales Order To Authorization Time). It includes buckets of average POTAT and POTAT volume distributed. Details are provided on order volumes and purchase order details. Conclusions mention a Facebook account and purchase orders that were sent for review, with feedback noting a problem that was fixed but could reoccur if not addressed.

1. © Copyright 2010 Hewlett-Packard Development Company, L.P.1
Makingthingshappen
Order Management M04
SOTAT & POTAT:
Hyperscale and Cloud Customer Operations

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1. POTAT
2. SOTAT
3. Buckets for SOTAT Avg.
4. Buckets for SOTAT Avg.
Agenda
The difference between a
successful person and
others is not a lack of
strength, not a lack of
knowledge, but rather a
lack of will.
Vince Lombardi

3. © Copyright 2010 Hewlett-Packard Development Company, L.P.3
– HP is continually trying to find ways to improve results through
process efficiency and better business practices.
Context

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POTAT

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POTAT AVG (in buckets)

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POTAT Vol Distributed (in buckets)

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– Order Volume / PO Detail etc.
Details

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– Facebook account, PO’s X-Y-Z (Vol3) – Over 30 sent to review to
Jon. Feedback mentions problem was XYZ and root case was
fixed. Can happen again if XYZ and become cycle issue unless.
Conclusions:

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SOTAT

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Context

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Context
2341

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– Order Volume / PO Detail etc.
Details

13. © Copyright 2010 Hewlett-Packard Development Company, L.P.13
– Facebook account, PO’s X-Y-Z (Vol3) – Over 30 sent to review to
Jon. Feedback mentions problem was XYZ and root case was
fixed. Can happen again if XYZ and become cycle issue unless.
Conclusions: