Customer self-service is an approach that helps the users to access the required information and execute routine tasks on their own without taking help from any customer service agent. Today, we will discuss how AI can help businesses redefine self-service in contact centres to deliver a great customer experience.

1. How AI Redefines
Self-Service in
Contact Centres

2. What is customer
self-service?
Customers love self-service. It
empowers them to find solutions on
their own without the help of a service
representative. Whether through
virtual assistants, bulletin boards, or
conversations on social media, self-
service can be a great boon to your
business

3. Benefits of
customer
self-service
01
02
03
Cost-effective
04
05
Enhanced agent productivity
Self-sufficient customers
Quality customer experience
Quick solutions to customer
queries

4. What is
artificial
intelligence?
Artificial intelligence
refers to the technology
that is capable of
performing tasks that
typically require human
intelligence

5. Artificial
Intelligence In
Self-Service
Using the powerful AI
features, businesses can
redefine self-service in
contact centres to deliver
quality customer
experiences

6. AI can handle
complex queries
Conventional IVR systems can
handle simple queries, but fail
to resolve complex ones. Such
queries demand logic and
intelligence, which can be
quickly resolved by an AI agent
efficiently

7. AI delivers improved
customer experience
AI offers an array of advanced
features such as chatbots and
virtual assistants that interact
with customers effectively,
delivering a personalised and
powerful customer experience

8. AI provides
quick and errorless
solutions
Traditional call monitoring lacks
the ability to deliver seamless
solutions in real-time. But AI
involves automation and
algorithms that can provide
quick and errorless solutions to
all your customer queries

9. AI offers
personalised solutions
Personalised solutions make
customers feel valued and engaged
during an interaction.
AI collects customer insights that
determine the mood and response
of the customer. It allows the
agents to enhance their approach
according to each prospect

10. COMPANIES ARE
PLANNING TO DEPLOY
AI IN THE NEXT 3
YEARS
67% 91%
CUSTOMERS PREFER
SELF-SERVICE OVER
TALKING TO AN
AGENT

11. AI-powered self-service is
effective in empowering the
agents and improving
customer experience at
reduced costs with
increased operational
efficiencies.

12. About Us
Call us - 0800-084-3663
Acefone delivers cloud communication
services for seamless business
communications for enhancing customer
experience.
We offer innovative dashboards with
advanced automation features that help
you connect to your customers
worldwide
Visit - www.acefone.com/uk/

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