AmTrust Metrics

1. AmTrust Target Metrics
Honored
Commit %
Transfers
%
>/ 90 % </ 40%
Date: 7/6/19 - 8/4/19
Rep ID Calls
Avg
Handle
Time
(minutes)
Transfers
%
Honored
Commits
Honored
Commit %
6208 269 9:27 27.50% 147 91.88%
116193 529 7:01 25.90% 149 98.68%
128623 388 6:47 26.00% 129 97.73%
130561 478 4:57 23.60% 107 91.45%
131538 773 6:12 23.00% 234 87.97%
139135 272 8:20 25.00% 92 97.87%
163572 326 5:09 24.50% 107 87.70%
246034 268 7:29 33.20% 95 96.94%
262235 462 7:38 28.40% 159 96.36%
264265 390 6:25 25.90% 109 87.90%
284957 512 5:14 29.10% 137 97.16%
286848 158 5:29 29.10% 46 97.87%
289283 531 7:41 26.60% 167 100.00%
293462 368 6:05 24.70% 130 97.74%
294947 188 7:04 30.30% 84 98.82%
305750 466 8:31 28.10% 151 98.05%
317900 489 5:20 19.40% 136 100.00%
338378 290 5:39 30.00% 87 91.58%
346724 390 8:05 23.80% 205 94.91%
367068 531 7:31 29.20% 162 97.59%
367107 979 6:36 30.10% 288 87.27%
367257 211 7:03 28.00% 94 80.34%
378557 197 8:26 16.20% 99 72.26%
392144 451 5:18 22.00% 104 85.25%
392152 249 5:17 30.50% 74 89.16%
392158 246 7:07 22.80% 87 97.75%
404719 353 6:15 32.90% 115 87.12%
404728 276 7:07 27.50% 107 84.92%
404731 397 4:51 32.20% 114 71.70%
404763 250 6:38 27.60% 89 93.68%
405500 216 6:05 21.80% 75 97.40%
407286 418 6:22 35.90% 112 99.12%
415215 99 9:00 19.20% 47 71.21%
421450 180 5:10 35.60% 76 80.85%
421463 473 5:44 29.40% 127 97.69%
421779 8 8:53 62.50% 5 15.15%