1. Heather Cook
425 Chan View Apt. 301
952-913-6511
hecook23@gmail.com
Dedicated hard working employee. Interested in training, coaching, and leading
people to become a better employee.
WORK EXPERIENCE
Caribou Coffee 10/15-current
Store Manager
Exceeded goal on all promotional coffees in store that previously struggled
Created innovative ways for local businesses to advertise in store in
exchange for purchase or donation of promotional coffee
Managed inventory to exceed cost of goods goal in 9 of 10 months
Served average of 300 people daily
Caribou Coffee 4/15-9/15
Assistant Store Manager
Exceeded goal on all promotional coffees
Created new approach to engage the local community to donate premium
coffee to Beyond the Yellow Ribbon in support of the United States Military
Responsible for training all new hires and ensuring proper procedures and
guidelines are understood and followed
Served average of 200 people daily
Caribou Coffee 6/14-4/15
Shift Supervisor
Responsible for running store when manager is not there
Directed staff of up to 6 team members
Caribou Coffee 10/13- 6/14
Team Member
Give customer an excellent experience each visit
Target 5/12-12/12
Overnight Team member
Achieved all volume metrics during shifts, while achieving 100% safety
compliance.
YMCA, Southdale, MN 2007-2008
Before and after summer camp counselor
Responsible for overseeing average of 80 youths prior to and after camp
hours
COACHING EXPERIENCE
2. North Tartan 06/13-current
Assistant Tournament Director
Ensure tournament site is run smoothly
Assisted tournament director in managing staff of 20 volunteers on
tournament procedures and expectations
Updated tournament brackets online as well as on site. Thus ensuring all
teams, coaches, and college coaches knew proper game times and locations
Responsible for own site during the largest AAU tournament in the state
Minnesota Fury AAU Program 3/11- current
Basketball Coach
Coached team of ten players for spring season
Chaska High School 2011- 2014
Freshman Girls Basketball Coach, Assistant Varsity Coach
Head coach of team with 10 players
Assisted varsity staff with game planning, scouting
Assisted with two camps each summer
Eden Prairie Girls Basketball Association 2009-2014
Head Coach, sixth and seventh grade teams
Coached 2009 -2010 team to a third place finish in the state tournament.
This team did not finish in the top five of any tournament the previous
season.
Minnesota Finishers Basketball Program 2011 season
Head Coach- 16U
Skyhawks Sports Academy 2011 summer
Coach
Coached boys and girls ages 4 to 12 in multiple sports including basketball,
baseball, soccer, and track and field
Minnesota Thunder Basketball Program 2010 season
Assistant Coach- 15U
University of Saint Thomas basketball camps 2009 summer
Coach
INTERNSHIP
Institute for Athletic Medicine 2010 - 2011
Shadowed ATC Gary Smith at various Eden Prairie High School sports teams. Gained
experience with caring for concussions, sprains, and other injuries suffered in athletic
events.
Technology skills proficient in:
Microsoft Word
Social Media
