1. HAYLEY FRANCIS
Nazeing, Essex
Tel: 01992 619513
Mob: 07983349252
E-mail: Hayley_francis1@hotmail.co.uk
PROFILE
I enjoy working with customers and am always willing to help others. My hardworking and
friendly personality means I am willing to put extra effort into every task. I would also
consider myself adaptable and approachable. I am looking for a role in administration in
which I can grow within the company and am extremely enthusiastic to start a career in
this position and excel in achieving perfection and set myself goals daily and in life.
SKILLS
Customer orientation
Working in a fast paced environment and dealing with large clientele and
accommodating their needs such as funerals and wedding.
Organisation/time management
Setting up bookings for certain times
Accurate filing of documents.
Meeting deadlines for coursework at college.
Leadership/Teamwork
Teaching new waitresses how to carry out tasks.
Working as a team during the Prince's trust programme to come up with plans for a
community project.
Working with the team to achieve the completion of community project.
IT/computer literacy –
Basic computer knowledge
Word processing
Spreadsheets
Research
WORK HISTORY
Harlow Labour Party - Regional office Harlow Administrator/Organiser
10th November – 21st November
Organized an event for Ed Miliband (Labour party leader)/Called up labour party
members and invited them to the conference.
Using a system called contract creator, putting the data into excel and creating a
spreadsheet. I Uploaded information about different events and news articles onto
the labour Parties website
Knocked on people’s doors to find out there voting intentions, also to get them to
sign a street lamp petition.
2. Organized e-mail accounts and put information of people from different events onto
nation builder.
The Prince’s Trust Team Programme
29th September 2014 - 18th December 2014
I was committed to the Prince’s trust programme. During this experience I completed a
variety of different tasks that involved working as a team as well as working individually.
These included :
Took part in a residential which included activities such as Jacobs’s ladder and rock
climbing. I used my skills to achieve the best result and motivate others.
Organising a community project which helped a school called Harlow Fields and
Seventh Scout Group by gardening and painting.
Two weeks work experience within The Harlow Labour Party doing administration
work.
Logged all of my information by creating a folder of my work for assessment.
Age UK, Volunteer worker
October 2013-December 2013
Working on the till/ working with customers.
Clothing take offs.
Hanging cloths and ensuring they were in good condition.
The Sun Inn - McMullen's & Sons, Waitressing and Bar staff
April 2009 - May 2013
Ability to serve a high standard of customer service skills and assuring customers’
needs are fully met.
Table orders/check backs/bar orders/booking orders/stock control.
Keeping to a daily cleaning schedule/preparing the floor and bar for the daily
service.
N2 Visual Communications, Administrator
15th-19th April 2013
Whilst completing a work placement at N2, I was able to shadow a range of employees
working in different departments.
Worked on a task seeking Head Office contact details for a range of companies that
N2 work with.
Used my initiative during this experience/discussed accounts/completed mail
merge admin tasks/filed contracts/worked on projects
Worked with the design team/created leaflets
Used excel - completing entry of data, tidying data and merging mail uploads.
EDUCATION
Hertford Regional College
3. September 2010 to May 2012
I achieved a BTEC Diploma in Art and Design Level 3 Grade, Distinction, Merit, Merit.
The Broxbourne School
September 2005 to June 2010
GCSEs
Maths-C English-B Art Drawing and Painting-B Graphics-A
History-C French-C
BTEC
BTEC Level 2 Certificate-Media-Distinction/BTEC Level 2 Extended Certificate - Biology,
Chemistry, Physics - Pass, Merit, Merit
Reference's available on request
