3. ITS ABOUT HAPPINESSITS ABOUT HAPPINESS
BE HAPPY ALWAYS
FAKE IT TILL YOU MAKE IT
IF YOU ARE NOT HAPPY YOU CANNOT
MAKE ANY COMMUNICATION BETTER
YOUR WORDS ARE WASTED WITHOUT
JOY IN YOUR VOICE .
4. CONFIDENCECONFIDENCE
IF YOU ARE NOT CONFIDENT THE CUSTOMER WILLIF YOU ARE NOT CONFIDENT THE CUSTOMER WILL
CALLBACK.CALLBACK.
ACCORDING TO RESEARCH IF YOU LACKACCORDING TO RESEARCH IF YOU LACK
CONFIDENCECONFIDENCE YOU LOSE AYOU LOSE A CUSTOMERCUSTOMER THIS METHODTHIS METHOD
APPLIES TO EVERY FIELD .APPLIES TO EVERY FIELD .
EVEN IF YOU ARE NOT AWARE OF THINGSEVEN IF YOU ARE NOT AWARE OF THINGS
CONFIDENCE IS ACONFIDENCE IS A LADDERLADDER FOR YOU .FOR YOU .
5. LET OTHERS SPEAKLET OTHERS SPEAK
The best way to disrespect isThe best way to disrespect is
to Interrupt !!to Interrupt !!
6. BE ALWAYS CLEAR ABOUTBE ALWAYS CLEAR ABOUT
Formal CommunicationFormal Communication
Informal CommunicationInformal Communication
7. FORMAL COMMUNICATIONFORMAL COMMUNICATION
All you get is 10 seconds to build first impressionAll you get is 10 seconds to build first impression
THE FIRST PROFESSIONAL PROMPT RESPONSE CAN DO WONDERS INTHE FIRST PROFESSIONAL PROMPT RESPONSE CAN DO WONDERS IN
THE BEGINNING OF THE CONVERSATION.THE BEGINNING OF THE CONVERSATION.
8. INFORMAL APPROACHINFORMAL APPROACH
FOR THE CUSTOMERFOR THE CUSTOMER YOU ARE THE BRANDYOU ARE THE BRAND. IF WE USE INFORMAL. IF WE USE INFORMAL
APPROACH IT EFFECTS THE BRAND FIRST AND YOU LATER.APPROACH IT EFFECTS THE BRAND FIRST AND YOU LATER.
YOUR FIRST INFORMAL APPROACH WILL IMPACT THE FIRSTYOUR FIRST INFORMAL APPROACH WILL IMPACT THE FIRST
IMPRESSIONIMPRESSION OFOF YOUR COMPANY FIRST...YOUR COMPANY FIRST... YOUYOU LATERLATER..
CUSTOMER WILL NOT BE ANCUSTOMER WILL NOT BE AN EFFECTIVE LISTENEREFFECTIVE LISTENER EVEN IF YOUEVEN IF YOU
GIVE YOUR BEST .GIVE YOUR BEST .
9. BASICS TO BE A PHENOMENOLBASICS TO BE A PHENOMENOL
CALLERCALLER
SIMPLE SOLUTIONSIMPLE SOLUTION
THE BEST PRACTICE IS TO PRACTICE !!THE BEST PRACTICE IS TO PRACTICE !!
CUSTOMERS ARE LIKE BIG BABIES…CUSTOMERS ARE LIKE BIG BABIES…
…….TREAT THEM LIKE ONE !!.TREAT THEM LIKE ONE !!
10. STEP 1STEP 1
BE YOURSELF AND ONLY APPLYBE YOURSELF AND ONLY APPLY NEUTRILIZATIONNEUTRILIZATION
TO YOUR SPEECHTO YOUR SPEECH CAUSE THAT’S ACCEPTEDCAUSE THAT’S ACCEPTED
WORLDWIDEWORLDWIDE..
11. STEP 2STEP 2
INTONATIONINTONATION
INTONATION IS THE MUSIC OF ENGLISHINTONATION IS THE MUSIC OF ENGLISH
FOR ANY KIND OF ENGLISH SPEECHFOR ANY KIND OF ENGLISH SPEECH
WITHOUT MUSIC ITS JUSTWITHOUT MUSIC ITS JUST NOISENOISE .YOU.YOU
NEED TO LEARN HOW TO CHANGENEED TO LEARN HOW TO CHANGE
YOUR PITCHYOUR PITCH WHEREWHERE ANDAND HOW MUCHHOW MUCH ..
12. STEP 3STEP 3
PRONUNCIATIONPRONUNCIATION
WHEN YOU PRONUNCIATE WORDS THEWHEN YOU PRONUNCIATE WORDS THE
STRESS SHOULD BE AT THE RIGHTSTRESS SHOULD BE AT THE RIGHT
SYLLABLESYLLABLE..
13. STEP 4STEP 4
LISTENING SKILLSLISTENING SKILLS
ALWAYS LISTEN TO UNDERSTAND!!ALWAYS LISTEN TO UNDERSTAND!!
