Design Agency is an advertising agency for brands with ambition. We offer full services on branding, design, digital,
marketing, advertising, video production and creative communications
If you are looking for the right partner for your project, don’t hesitate to contact with us to find together an amazing idea!
the Design Agency. Advertising | Creative Design Agency | App Development | Video Production | Marketing | Strategy | Social Media | Business Solutions | illustration | Android and iOS Applications | e-commerce | e-shops | news portals
PDF of presentation given by John Cain, Sheldon Monteiro, Thomas McLeish for Strata London 2013: Using big data to understand the mobile in-store shopping experience.
To survive and flourish in the new digital world, it’s not enough to provide desirable products and services, you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
We will provide you with a host of inspirational ways you can use digital to solve problems and improve the customer experience in your organisation by adapting to your audiences changing needs using our CARE model of CX fitness, based off our recently launched report, CX: Survival of the Fittest.
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales, and retention.
RATIONAL - What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL - What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers emotional mind will help create life-long advocates..
- See more at: http://precedent.com/our-thinking/seminars-webinars/webinar-digitally-transforming-the-customer-experi#sthash.PJ0j8qrN.dpuf
Design Agency is an advertising agency for brands with ambition. We offer full services on branding, design, digital,
marketing, advertising, video production and creative communications
If you are looking for the right partner for your project, don’t hesitate to contact with us to find together an amazing idea!
the Design Agency. Advertising | Creative Design Agency | App Development | Video Production | Marketing | Strategy | Social Media | Business Solutions | illustration | Android and iOS Applications | e-commerce | e-shops | news portals
PDF of presentation given by John Cain, Sheldon Monteiro, Thomas McLeish for Strata London 2013: Using big data to understand the mobile in-store shopping experience.
To survive and flourish in the new digital world, it’s not enough to provide desirable products and services, you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
We will provide you with a host of inspirational ways you can use digital to solve problems and improve the customer experience in your organisation by adapting to your audiences changing needs using our CARE model of CX fitness, based off our recently launched report, CX: Survival of the Fittest.
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales, and retention.
RATIONAL - What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL - What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers emotional mind will help create life-long advocates..
- See more at: http://precedent.com/our-thinking/seminars-webinars/webinar-digitally-transforming-the-customer-experi#sthash.PJ0j8qrN.dpuf
CX: Survival of the Fittest seminar - 19th November 2014 MelbournePrecedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline, and provide 10 steps for how you can use digital to improve customer experience and reach your business goals.
During the seminar we will explain how to adapt to your audiences’ changing needs using our CARE model:
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales, and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
Using best practice examples as well as sharing some of the most obvious opportunities organisations have missed, the seminar will provide you with a host of inspirational ways you can use digital to solve problems and improve the customer experience in your organisation.
This latest seminar series is being launched in conjunction with our forthcoming report, CX – Survival of the fittest: Using digital to transform the customer experience, which also includes a CX Fitness Test to let you see how well your organisation stacks up to the rest in adapting to meet audience needs.
20070405 How To Be Effective - Part 1 40s Nuclear Fuel Complex Off...viswanadham vangapally
This presentation is the first part of a set of two, explaining the importance and the need for being effective in the discharge of their duties, to the officers of Nuclear Fuel Complex, Hyderabad.
CX: Survival of the Fittest seminar - Perth 11th November 2014Precedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline, and provide 10 steps for how you can use digital to improve customer experience and reach your business goals.
During the seminar we will explain how to adapt to your audiences’ changing needs using our CARE model:
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales, and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
Using best practice examples as well as sharing some of the most obvious opportunities organisations have missed, the seminar will provide you with a host of inspirational ways you can use digital to solve problems and improve the customer experience in your organisation.
This latest seminar series is being launched in conjunction with our forthcoming report, CX – Survival of the fittest: Using digital to transform the customer experience, which also includes a CX Fitness Test to let you see how well your organisation stacks up to the rest in adapting to meet audience needs.
CX: Survival of the Fittest seminar 24th February, LondonPrecedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline.
Cory Hughes (Head of Consultancy) and Tim O'Donnell (Director of Operations) will explain how you can adapt to your audience's changing needs using our CARE model of CX Fitness.
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
- See more at: http://www.precedent.com/cxfeb2016#sthash.bsW1xkWZ.dpuf
A presentation made to the participants of a onw-week programme at Vivekananda Inst. of Human Excellence, Ramakrishna Math, Hyderabad, with an intention to motivate them to pursue excellence, in whatever endeavour they are interested.
http://blog.ngochieu.com/chia-se/entrepreneurship-doing-business-in-vietnam-conference/
This presentation I shared in Doing Business in Vietnam Conference. In my session I share about the good, the bad things of become an Entrepreneur, and some advises how to deal with it.
Are you thinking of starting a business right now? Transitioning into a gig economist, SMB owner or freelancer?
欄 Have you considered partnering with someone on your new venture?
While there are ➕advantages and ➖disadvantages, either way, it’s imperative you do your due diligence regardless if you link up or dive in solo.
️ I, myself, have tried to collaborate with screenwriters in the past.
Yup, I moonlight as an actor, producer and screenwriter while away from my daily role as a career consultant and resume writer.
While I find myself not doing as much with the Hollywood stuff, I still will have that want to do some creative writing.
Honestly, out of the 10+ collaborations, only 1 person meshed with me, and even that didn't amount to much when life gets in the way.
So my advice is to not force it. Try it out. If it works, expand the relationship. If it doesn't, move on to someone else. That will benefit everyone more than force.
❓Can you offer advice for people starting a business with a friend?
CX: Survival of the Fittest seminar - 19th November 2014 MelbournePrecedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline, and provide 10 steps for how you can use digital to improve customer experience and reach your business goals.
During the seminar we will explain how to adapt to your audiences’ changing needs using our CARE model:
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales, and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
Using best practice examples as well as sharing some of the most obvious opportunities organisations have missed, the seminar will provide you with a host of inspirational ways you can use digital to solve problems and improve the customer experience in your organisation.
This latest seminar series is being launched in conjunction with our forthcoming report, CX – Survival of the fittest: Using digital to transform the customer experience, which also includes a CX Fitness Test to let you see how well your organisation stacks up to the rest in adapting to meet audience needs.
20070405 How To Be Effective - Part 1 40s Nuclear Fuel Complex Off...viswanadham vangapally
This presentation is the first part of a set of two, explaining the importance and the need for being effective in the discharge of their duties, to the officers of Nuclear Fuel Complex, Hyderabad.
CX: Survival of the Fittest seminar - Perth 11th November 2014Precedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline, and provide 10 steps for how you can use digital to improve customer experience and reach your business goals.
During the seminar we will explain how to adapt to your audiences’ changing needs using our CARE model:
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales, and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
Using best practice examples as well as sharing some of the most obvious opportunities organisations have missed, the seminar will provide you with a host of inspirational ways you can use digital to solve problems and improve the customer experience in your organisation.
This latest seminar series is being launched in conjunction with our forthcoming report, CX – Survival of the fittest: Using digital to transform the customer experience, which also includes a CX Fitness Test to let you see how well your organisation stacks up to the rest in adapting to meet audience needs.
CX: Survival of the Fittest seminar 24th February, LondonPrecedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline.
Cory Hughes (Head of Consultancy) and Tim O'Donnell (Director of Operations) will explain how you can adapt to your audience's changing needs using our CARE model of CX Fitness.
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
- See more at: http://www.precedent.com/cxfeb2016#sthash.bsW1xkWZ.dpuf
A presentation made to the participants of a onw-week programme at Vivekananda Inst. of Human Excellence, Ramakrishna Math, Hyderabad, with an intention to motivate them to pursue excellence, in whatever endeavour they are interested.
http://blog.ngochieu.com/chia-se/entrepreneurship-doing-business-in-vietnam-conference/
This presentation I shared in Doing Business in Vietnam Conference. In my session I share about the good, the bad things of become an Entrepreneur, and some advises how to deal with it.
Are you thinking of starting a business right now? Transitioning into a gig economist, SMB owner or freelancer?
欄 Have you considered partnering with someone on your new venture?
While there are ➕advantages and ➖disadvantages, either way, it’s imperative you do your due diligence regardless if you link up or dive in solo.
️ I, myself, have tried to collaborate with screenwriters in the past.
Yup, I moonlight as an actor, producer and screenwriter while away from my daily role as a career consultant and resume writer.
While I find myself not doing as much with the Hollywood stuff, I still will have that want to do some creative writing.
Honestly, out of the 10+ collaborations, only 1 person meshed with me, and even that didn't amount to much when life gets in the way.
So my advice is to not force it. Try it out. If it works, expand the relationship. If it doesn't, move on to someone else. That will benefit everyone more than force.
❓Can you offer advice for people starting a business with a friend?
7. ✴ FIND & EMPOWER
YOUR ADVOCATES
THERE ARE PEOPLE WHO LOVE YOUR
BRAND ALREADY.
8. ✴ FIND & EMPOWER
YOUR ADVOCATES
THERE ARE PEOPLE WHO LOVE YOUR
BRAND ALREADY.
HELP THEM SHARE THEIR STORIES
& EXPERIENCES.
9. ✴ FIND & EMPOWER
YOUR ADVOCATES
THERE ARE PEOPLE WHO LOVE YOUR
BRAND ALREADY.
HELP THEM SHARE THEIR STORIES
& EXPERIENCES.
GIVE THEM MORE, DEVELOP THE
RELATIONSHIP FURTHER.
11. ✴ SEEK OUT CRITICS
& INVOLVE THEM
THERE ARE PEOPLE WHO HATE YOUR
BRAND & WANT TO VENT IT.
12. ✴ SEEK OUT CRITICS
& INVOLVE THEM
THERE ARE PEOPLE WHO HATE YOUR
BRAND & WANT TO VENT IT.
APPROACH THEM, ASK THEM WHY?
LISTEN, IMPORTANTLY, SHOW YOU
ARE LISTENING.
13. ✴ SEEK OUT CRITICS
& INVOLVE THEM
THERE ARE PEOPLE WHO HATE YOUR
BRAND & WANT TO VENT IT.
APPROACH THEM, ASK THEM WHY?
LISTEN, IMPORTANTLY, SHOW YOU
ARE LISTENING.
KEEP THEM INFORMED, WHAT DID
YOU DO WITH THAT INFORMATION?
15. ✴ OPEN A DIALOGUE
AND BE PREPARED
TO LISTEN
IGNORING SOMEONE IS RUDE,
DISRESPECTFUL & NOT EASILY
FORGOTTEN.
16. ✴ OPEN A DIALOGUE
AND BE PREPARED
TO LISTEN
IGNORING SOMEONE IS RUDE,
DISRESPECTFUL & NOT EASILY
FORGOTTEN.
START A CONVERSATION, LISTEN &
RESPOND IN A VALUABLE WAY.
17. ✴ OPEN A DIALOGUE
AND BE PREPARED
TO LISTEN
IGNORING SOMEONE IS RUDE,
DISRESPECTFUL & NOT EASILY
FORGOTTEN.
START A CONVERSATION, LISTEN &
RESPOND IN A VALUABLE WAY.
THIS IS HOW YOU MAKE FRIENDS
WITH YOUR CUSTOMERS.
19. ✴ CREATE A REASON
TO ENGAGE
STATIC INFORMATION IS BORING.
20. ✴ CREATE A REASON
TO ENGAGE
STATIC INFORMATION IS BORING.
WHY ARE YOU THERE & WHAT DO
YOU WANT TO DO?
21. ✴ CREATE A REASON
TO ENGAGE
STATIC INFORMATION IS BORING.
WHY ARE YOU THERE & WHAT DO
YOU WANT TO DO?
IS THE ANSWER SOMETHING YOU
WANT, OR YOUR CUSTOMER?
MAKE IT ABOUT THEM, NOT YOU!
29. ✴ CONNECT, DISCUSS
AND SHARE
GIVE YOUR AUDIENCE THESE TOOLS.
WHAT ARE THEY GOING TO DO OR
SAY? YOU CAN INFLUENCE RATHER
CONTROL THIS.
30. ✴ CONNECT, DISCUSS
AND SHARE
GIVE YOUR AUDIENCE THESE TOOLS.
WHAT ARE THEY GOING TO DO OR
SAY? YOU CAN INFLUENCE RATHER
CONTROL THIS.
MODERATE, DON’T CONTROL
