1. HARESH CHITRODA
B. No: M-180, Flat No: 1124 Gujarat Housing Board, Police Colony, Pandesara, Surat 394210
: hareshchitroda@yahoo.co.in : 9825113077.
Synopsis
 10 Years work exp. & Presently Associated with Mahindra & Mahindra Ltd -
Commercial Department & Sales Admin - Sales Distribution, Outbound
Logistics, Dealer Sales & Marketing Accounts.
 Pursuing Cost & Management Accountancy (CMA) through ICWAI - Mumbai
 Graduate in Business Administration from AIMES Institute, Baroda.
Work Experience
Since Feb’11 at Mahindra & Mahindra Ltd – C.E. Division
Role: Assistant Manager – Commercial Department
Sales Admin – (Planning, distribution, Outbound Logistics, Sales & Marketing Accounts).
 Reporting to National Head - Sales & Customer Care
 Leading a Team of 4 Members.
Key Performance Areas:
 Responsible for overall operation of Sales Planning, distribution & billing of F.G’s.
Dispatching complete set of Document to PAN India dealers.
 Developing and managing Transporter networks. Tracking & Reporting of Transit F.G.
to Field Team. Management of T.R.C. and Trade plate for Demo F.G’s.
 Monitoring & Collection of “C” form & “F” form from Dealer / Stockyard /Direct Billing
Customers.
 Monitoring, Managing & Reporting of Sales Budget in timely manner.
 Responsible for handling Consumer cases & advocate notice.
 Developed “Dealer Claim Settlement” program for Dealer Sales & Marketing claims on
DMS & ensure smooth process of debit notes.
 Setting up & implementing SOP at various Stockyard.
 Responsible for accounting, Debtor recon, Bank recon, Account receivable, credit
note, debit note. Fostering & Managing Relationship with Financer for payment
Collection & reduce Lead Time.
 Implementation and driving systems and processes in line with company policy
Monitoring the overall functioning process, identifying improvement areas &
imparted training to increase work efficiency to ensure Task are completed on time.
 Conduction internal audit process for ensuring the procedure is followed as per
predefined guidelines & highlighted inaccuracies which can be controlled.
 Serves as a liaison between Field Team & H.O. to resolve day to day operational & field
Problems. Preparing & presenting various Daily / Weekly / Monthly MIS Report.
Since Dec’08 to Jan-11 at Global Innov Solutions Pvt. Ltd. (Tata Motors- Surat)
Role: Admin & Account In-charge & Data Management for Sales.
 Reporting to Area Manager
 Leading a Team of 3 Members.
Key Performance Areas:
 BDC Processing in S.A.P. Cash Bank & settling of Dealer Sales & Service Claims.
 Ensure & coordinate for fund for billing to Dealers & key Accounts.

2.  Ensure smooth process for bill payment of vendor accounts.
 Reconcile Dealer & Key Accounts on monthly basis.
 Coordinate with senior team member in solving the Accounts payable related issues.
 Handling Dealer’s Query regarding Dealer’s Sales & Service Accounts .
 Prepared weekly confidential sales reports for presentation to management.
 Maintaining uniform Daily MIS, replying, coordinating with Sales & Services.
 Managing A.O. Impress Cash & Bank Account.
 Coordinate with various staff for operational support activities of Surat Branch; serve
as a liaison between departments and operating branch in the resolution of day-to-day
administrative and operational problems.
 Provide administrative support for various departments/divisions such as answering
telephones, assisting visitors and resolving a range of administrative problems and
inquiries.
 Meet budget and scheduling requirements by significantly minimizing costs.
 Schedule and coordinate meetings, interviews, appointments, events and other
similar activities for company representative, which also includes travel and lodging
arrangements.
 Improvement of processes for ensuring high quality work products and processes.
Since Jun ’06 to Nov ‘08 at Teamlease India Pvt. Ltd. (Tata Motor Finance Ltd.)
Role: Marketing & Operation Executive.
Key Performance Areas:
 Auditing Files (Commercial Loans) forwarding Query to D.S.A. & Sales Executive.
 Coordination with Managers & implementing new process.
 Handling Customer Query & providing satisfactory solution.
 Distribution of work & completing with-in time limit.
 Conduct weekly Training.
 Maintaining MIS report.
Since Sep ’03 to May ‘06 at Shital Distributor. (Reliance Infocomm)
Role: Sales Coordinator.
Key Performance Areas:
 Handling & resolving Customer & walk-in inquires.
 Provide administrative support & training to New Sales Executive.
 Appointing new Sub distributor, ensuring proper supply of Stock & timely reconcile.
 Maintain Sales account, processing of claims & commission of all Channel partners
 Maintaining Daily MIS, replying, coordinating with Sales & Services.
Projects Successfully Executed.
 Enhancement of Dealer Ledger & Dealer A/c Balance in Dealer Portal.
 Dealer Claims (Sales, Marketing & Customer Care) routed online.
 Stockyard Setup in Different States in 9 States.
Computer Proficiency
 MS- Office & Internet Savvy
 SAP 7.20 (SD, FICO Module), Siebel Application Front End (CRM)
 V.B. 6.0 – Software Engineer.