1. HARENDRAN S/O RAMASAMY
Permanent Address Current Address
3-7-12 Apt. Sri Kenari M-4-13, Apt Megah Villa
Taman Sri Kenari, Sungai Ara Kota Warisan 43900,
11900 Bayan Lepas, Sepang,
Penang Selangor Darul Ehsan.
0164500176
skyweb27@yahoo.com
Expected Salary: RM4500-5000
EDUCATION
Penang Free School,
SPM 2004 – 5A’s and 5credits (Science Stream)
UniKL MIAT,
2009-12 - Diploma in Aircraft Maintenance Engineering (Composite)
2014 - HDI Support Center Analyst Certified
EXPERIENCES
Phillips Lights & Bulbs Promoter, Tesco Penang (Part Time) (2005)
Sales executive
Promoting the company products to the customer
Waiter at Coffee Bean in Penang Airport (Part Time) (2006)
Customer service and operational services
Cashiering and bill handlings
Customer complaints handlings
2. HARENDRAN S/O RAMASAMY
016-4500176
* skyweb27@yahoo.com * resume Page 2
Clerical, Company Accounts & Sales Executive at Total Health Care, Ipoh (2007)
Documentation and stock checking for sales product
Also took part in the preparation of teaching Ayurvedic Medicines in Modern
Homeopathy (Perak Medical Center)
Preparing PowerPoint and Flash slides for Perak Medical Center students
General clerical and accounts for the company
On Job Training at Malaysian Airlines System (2011)
Worked on 5 types of aircraft (B-737, B-747, B-777, Airbus A320, Airbus A340)
Aided in checking all system including engines and electronics during
minor/major inspections
Aided in ground checks and Engine run
Aided for fuel lines and fuel tank checking to ensure safety and also have took
part in aircraft refueling
Aided in all airframe maintenance including cabin interior and cockpit
maintenance
Aided in removing and replacing the aircraft instruments and gadgets
Also took part in a special maintenance for external company (Airbus A340) for
paint striping and repainting of the entire airframe
Global Support Executive at HSBC HDPM Cyberjaya (2013)
WOLF payment filtering team
Preventing money laundering for inbound and outbound payment
Preventing terrorism funding
Preventing money transactions to the sanction countries of US
Daily reports and statistics of payment made
Heavy usage of Google system to verify and checking the validity of payment
alongside with the WOLF (World Wide Filtering System)
3. HARENDRAN S/O RAMASAMY
016-4500176
* skyweb27@yahoo.com * resume Page 3
Global Service Desk Analyst at AIG Global Services (2014)
To provide daily customer service, administrative, operational and coordination
support to the related department.
Responsible for handling phone-in problems
Apply solutions to those problems through phone support customers.
Providing technical/non-technical screening of calls
Remotely troubleshoot the problems.
Able to use multiple tools as Citrix and active directory.
Assisting users in general SAP inquires. Additional Task
Hands on with Windows Active Directory 2003
Provide support for the windows Server environment, such as AD domain SAP
and AWD application
Provide support for the key functions specifically manage user data
Manage P1 tickets for High priority users.
Manage SLA’s for tickets that has been created
Provide L1 and L2 support for end users
Provide support for Senior Executive Support who is VIP Tier 1, 2 and 3
Hands on with Windows XP / Windows 7 and troubleshoot outlook related issues
faced by users
Primary communication methods include phone, and E-mails and also for
escalation issues
Maintain good working relationships with onsite personnel's, support groups and
other relevant team
Provide support to users via Remote Desktop using (BOMGAR)
Able to support more than 500 – 600 application remotely
Manage P1 tickets for High priority users.
Hands on assisting users to install RSA application on laptop and on mobile
devices
Software and hardware installation for new setup or additional requirement
Assisting user to install personal and network printer on their machine
4. HARENDRAN S/O RAMASAMY
016-4500176
* skyweb27@yahoo.com * resume Page 4
Work closely with other support group to get SRT issues resolved ASAP
Flexibility – ability to multitask, adapt to change and manage a fast-paced high
stress environment
Hands-on – willingness and ability to work the details; demonstrated ability with
implementing and managing issues
Dealing with ambiguity – ability to make progress in situations where required
details aren’t always available
Worked on generating daily reports through Microsoft Excel and Word
Worked on updating the Knowledge Articles used to troubleshooting while on call
BURA (Backup, Recovery & Archiving) System Engineer at AIG Global Services
(2015-present)
Managing the enterprise wide backup infrastructure comprising of EMC Avamar
& EMC Networker.
Monitoring & troubleshooting the backup failures on all the Avamar backup
appliances.
Installation of Avamar client agent on all the client servers deployed in a
heterogeneous platform.
Coordinating with the respective platform teams as required to resolve the backup
failures.
Handling the incidents & tasks pertaining to the Backup & Recovery scope.
Handling change management process pertaining to the Backup & Recovery
scope.
Working closely with the GCC backup monitoring team to ensure backup failures
are picked & remediated in a timely manner.
5. HARENDRAN S/O RAMASAMY
016-4500176
* skyweb27@yahoo.com * resume Page 5
ADDITIONAL SKILLS
Language: Proficient in English, Bahasa Melayu and Tamil both written and oral
Computer Skill:
Proficient in Microsoft Word, Power Point, Flash and Multimedia
Competent in IT application such as WordPro, Microsoft Office, Excel/Lotus 123
Capable in solving usual problem with installing and troubleshooting Windows 98, ME,
2000, XP Literate Computer within the office area voluntarily
TRAITS
Willing To Stay For Long Hours to Finish the Given Work
Willing To Put Extra Effort for an Outstanding Performance
Willingness to learn and accept responsibilities
Easily Adaptable, Good Listener
Work Effectively With Team Members
AWARD & HONOR
Certificate of Honor, Penang Free School
Certificated of Excellent – Science & Mathematics Society, Penang Free School
Certificate of Participation – International Competitions for School by University of New
South Wales, Penang Free School
Certificate of Appreciation - Deputy Head Prefect, S.K. Seri Permai
ACTIVITIES & SPORTS
Certificate of Appreciation, National Day Parade, Penang
Certificate of Participant, Organization Management Skill, Jabatan Belia & Sukan
Penang
Certificate of Participant, Inter School Penang State Taekwon-Do Championship, MSSSP
Penang
Certificate of Achievement, Inter School Penang State Taekwon-Do Championship,
MSSSP Penang
Certificate of Participant, Co-curricular Activity, Penang Free School
Vice President of Taekwon-Do Association 2004 – Penang Free School
Commitee Member of Board of Peer Guidance 2004 – Penang Free School
6. Group Leaderof Board of Archive 2004 - Penang Free School
Group Leader of Traffic Control Unit 2004 – Penang Free School
Certificate of Participation, Choral Speaking 1998-99 – S.K. Seri Permai
Certificate of Appreciation, Science & Malaysian Studies Society – S.K. Seri Permai
HARENDRAN S/O RAMASAMY
016-4500176
* skyweb27@yahoo.com * resume Page 6
REFEREES
Chief Executive Officer
Total Health Care,Ipoh,Perak
Dr. Saranggapani
thc_iph@yahoo.com
012-520 4535
Service Desk Director,
AIG Global Service Desk
Second Floor North Wing, Block 2320 Century Square,
Jalan Usahawan, 63000 Cyberjaya, Selangor Darul Ehsan
Mr. Valentine Rogers
valentinerogers.joachim@aig.com
012-251 4905
BURA Operations & Engineering Team Lead
AIG Global Services
Second Floor North Wing, Block 2320 Century Square,
Jalan Usahawan, 63000 Cyberjaya, Selangor Darul Ehsan
Mr. Sunil Sivan
Sunil.Sivan@aig.com
012-649 2871
Service Desk Team Lead
AIG Global Service Desk
Second Floor North Wing, Block 2320 Century Square,
Jalan Usahawan, 63000 Cyberjaya, Selangor Darul Ehsan
Mr. Taniushbabu Gilvarajil
taniushbabu.gilvarajil@aig.com
016-220 0579
AM Bank Operation VP
AM Bank IT Operation
Menara AM Bank
Kuala Lumpur
