1. English edition
INSIGHT PROJECT BEST PRACTICEthink project! is a cloud solution for
cross-enterprise collaboration tailored
to the needs of construction and
engineering projects.
The name think project! stands for both
flexible and easy adaptable software
and a team of specialists who implement
cross-enterprise collaboration according to
their customers’ individual requirements.
think project! offers an immediately
accessible work environment for all project
participants, while making effective
cross-enterprise processes and
the networking of information and
data possible.
think project! is used by more than
100,000 users across 8,000 projects
in 40 countries.
Representatives
www.thinkproject.com/network

2. Page 3Page 2
IMPRINT
Published by:
think project! International GmbH & Co. KG
Zamdorfer Strasse 100
81677 Munich/Germany
Ph. +49 89 930 839 300
Fax +49 89 930 839 350
info@thinkproject.com
www.thinkproject.com
Project Manager:
Diana Deierl
Concept, Text, Editing:
Diana Deierl, Christine Maurer
Concept, Design:
WVD Dialog Marketing GmbH, Chemnitz
Adaptation:
Green Hat, Melbourne & Sydney, Caroline Leslie, Nick Grundy
Print Production:
WVD Dialog Marketing GmbH, Chemnitz
Edition:
I/2016, June 2016
Frequency:
Twice a year in German and English
INSIGHT
We highlight interesting issues
and market developments from
across the industry and provide
insights into our own corporate
and product strategies.
PROJECT
think project! customers
discuss their projects and how
they use our cross-enterprise
collaboration solution.
BEST PRACTICE
Project managers and
think project! experts discuss
how speci c challenges have
been individually implemented
through close collaboration.
PROJECT
Aqualia S.A./GS Inima Environment S.A. – Desalination Plant Djerba
TRANSNATIONAL COLLABORATION
PROJECT
SIGNA – AUSTRIA CAMPUS Vienna
NEW BUSINESS HOTSPOT IN AUSTRIA’S CAPITAL
PROJECT
Züblin A/S / STRABAG SE / HOCHTIEF – CITYRINGEN Metro Copenhagen
GREATER STRUCTURE FOR COMPLEX PROCESSES
BEST PRACTICE
Siedlungswerk GmbH Wohnungs- und Städtebau –
Defect Management (Acceptance/Warranty)
OPTIMISED DEFECT MANAGEMENT FOR RESIDENTIAL CONSTRUCTION
INSIGHT
think project!
OPTIMISED DEFECT MANAGEMENT FOR EVERY CONSTRUCTION SITE
GET IN CONTACT WITH OUR EXPERTS!
Page 4
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Page 12
Page 16
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CONTENTS
English edition

3. Page 5Page 4
PROJECT
COLLABORATION
TRANSNATIONAL
Tunisia Plant construction / Energy & WaterDesalination plant in Djerba
A consortium of Aqualia and GS Inima has been contracted to construct a
desalination plant at the Tunisian tourist hotspot of Djerba. Above all, collaboration
between various companies and project teams operating out of different locations
represents a very particular challenge to successfully managing this project.
AQUALIA S.A.
Aqualia is as a subsidiary of
FCC, one of Europe’s leading
service providers, responsible
for the area of water
management. Aqualia’s range
of activities includes: public
and private sectors, every
phase of water treatment and
the supply of water to people,
industry and agriculture. Their
emphasis is on communal
water management.
©AqualiaS.A.Thepicturesarefromthetenderingphaseoftheproject.

4. Page 7Page 6
PROJECT
Challenges:
◾ Coordination of an international project team
◾ Decentralised, unstructured organisation
of information and documents
◾ High demand on time management
What has been achieved:
◾ Collaboration across a mutual and central
platform (cross-enterprise and transnational)
◾ Structured and transparent administration
of information
◾ Rapid locating and editing of documents
think project! modules and services
used:
◾ Document Management
◾ Task Management
◾ Tender Management
◾ Correspondence
GS INIMA
ENVIRONMENT S.A.
The company has been active
in the eld of water treatment
since 1954. GS Inima is the
longest provider of water
desalination through reverse
osmosis in Spain. At present,
the company is involved in
facility projects with a total
combined production output
of more than 200,000 m3
/day.
Fernando Sánchez Ocaña,
Project Manager,
Aqualia S.A.
Almudena Aparicio Ordax,
Engineering Manager,
GS Inima Environment S.A.
Alejandro Sanz Herranz,
Technical Account Manager,
think project!
Paloma Muñoz López de Gregorio,
Document Controller,
Aqualia S.A.
and transparent management of information is
essential for the successful coordination of the
consortium members. think project! has helped
us to reach this goal.
Mr Sanz Herranz, how can think project!
support transnational collaboration?
International projects always bring about special
challenges in terms of collaboration. Spanish
companies in particular are confronted with
these challenges because they frequently work
on international projects. The project participants
not only work in different companies, but these
companies also work in different countries. As
such, the demands placed on project coordination
areevenhigher.Asacross-enterprisecollaboration
platform provider, think project! specialises in this
form of collaboration – across both company
boundaries as well as over international borders.
We can therefore support and advise our
customers both technically with our platform as
well as with our many years of experience. ■
The client for this project is SONEDE, the national
water authority of Tunisia. Within the scope of
this 70 million euro contract, the consortium
is responsible for the planning, construction,
commissioning and operation of the project. In
order to optimise the organisation of this complex
international project, both consortium partners
decided to use think project!.
Mr Sánchez Ocaña, in your opinion what
are the greatest challenges in this project?
The greatest challenge faced by the Djerba IDAM
projectiscoordinationbetweenthetwoconsortium
companies of Aqualia and GS Inima, which are
based in Barcelona and Madrid respectively, as
well as between the consortium and the project
participants working on site in Tunisia.
How is think project! supporting you to
face these challenges?
We are improving coordination using
think project!. The platform allows for all project
information to be bundled together in a single
place. We can then access this information from
various locations using different devices without
hassle. The project space con gured speci cally
for Djerba doesn’t simply contain a module for
the organisation of technical documents – we’re
also using think project! for communications and
for task management in order to ensure better
coordination between team members.
Ms Muñoz López de Gregorio, what has
changed thanks to think project!?
Because we’re now using a centralised platform
for the project, I can work faster – with all tasks
organised and documents managed from a single
location. From here, they can easily be accessed
by all project participants, and documents can be
conveniently and quickly edited.
Does using the project platform have any
positive effects on your daily work?
Yes, my working speed has improved noticeably.
I am able to find required documents much faster,
am better organised and can make edits quickly
and easily. This also leads to fewer mistakes.
Everything is arranged appropriately and is easily
accessed.
Ms Aparicio Ordax, where do you feel the
greatest challenges exist in this project?
I see time management in terms of adhering to
deadlines as one of the greatest challenges in the
Djerba project.
How is think project! supporting you in
optimising your project management?
The smooth exchange of accurate information is
a cornerstone of project management. Achieving
this can be challenging, especially in the case of
Djerba, where the project is outside of Spain, and
different companies must coordinate from across
a variety of geographical locations. Structured
FACTS & FIGURES
Output:
50.000 m3
drinking water per day
Daily supply:
150,000 people
Ordervolume:
70 million euros
Tunisia Plant construction / Energy & WaterDesalination plant in Djerba
Pictures:©AqualiaS.A.Thepicturesarefromthetenderingphaseoftheproject.
The pictures are from the tendering phase of the project.

5. Page 9Page 8
PROJECT
AUSTRIA CAMPUS will be constructed in the heart of Vienna’s second municipal
district, one of the most attractive business locations in the city. Over the next
three years, five modern and sustainable office complexes with a total floor
area of approximately 303,000 square metres will arise across the site, with
their own infrastructure and connections into the public transport network.
Project developer SIGNA chose to use think project! for design and document
management in this major project.
NEW BUSINESS HOTSPOT
IN AUSTRIA’S CAPITAL
FACTS & FIGURES
5 office complexes
modern and sustainable
Planned usage:
Austrian
headquarters of
UniCredit Bank
Austria,
1 hotel,
numerous retail
spaces,
1 conference centre,
1 medical centre,
1 kindergarten,
a range of food and
drink outlets
Gross total floor area:
approx. 303,000 m2
©SIGNA
Austria Real EstateAUSTRIA CAMPUS Vienna

6. Page 11Page 10
Christoph Stadlhuber,
CEO, SIGNA
Daniel Miksch,
Technical Account Manager,
think project! Österreich
Mr Stadlhuber, what particular challenges
do you see in the AUSTRIA CAMPUS
project?
With a total investment volume of more than 500
million euros, the project is one of the largest
developments in Europe. A multitude of companies
– both local and international – are involved in its
realisation. Its size and complexity present special
challenges for us to tackle.
What are your reasons for using
think project!?
The project management team declared
themselves in favour of think project! because
they’re acquainted with the solution from other
projects, having had very good experiences with
both the platform and the think project! team. As
a result, we are convinced that think project! is an
important building block for structured and clear
design management for all project participants.
Mr Miksch, where exactly does
think project! come into play on this
project?
The platform is mainly used for design and
document management. This includes plan
distribution and verification, as well as the
organisation of project-relevant documents and
written correspondence. Changes and additional
costs are also processed and trackable via
think project!. ■
Implemented think project! modules:
◾ Design Management
◾ Document Management
◾ Current status of changes and
additional costs
PROJECT
SIGNA
With total real estate assets of
more than 6 billion euros and
revenue of over 3 billion euros
from its retail interests, SIGNA
has grown to become one of
Europe’s leading companies
in these business areas since
it was set up 16 years ago.
The Group comprises two
core businesses: SIGNA Real
Estate and SIGNA Retail.
Austria Real EstateAUSTRIA CAMPUS Vienna
©SIGNA

7. Page 13Page 12
©ZüblinA/S
PROJECT
FOR COMPLEX PROCESSES
Denmark Infrastructure / TransportationCITYRINGEN Metro Copenhagen
MetNord JV is a joint venture between two international construction contractors,
Züblin and HOCHTIEF. The JV was contracted to implement two mega-infrastructure
projects in Copenhagen as part of the CITYRINGEN metro project.
GREATER STRUCTURE
ZÜBLIN A/S/
STRABAG SE
Züblin A/S is a Danish company
that is a subsidiary of Züblin
DE and owned by STRABAG
SE. The STRABAG SE group
of companies is one of the
leading European construction
groups. Specialised business
units offer services under
a variety of brands, among
them STRABAG and Züblin,
covering all areas of the
construction industry and the
entire construction value-
added chain.

8. Page 15Page 14
the importance of efficient collaboration on
projects. With our platform and extensive project
experience, we’re able to best support our
customers by implementing an efficient solution
adapted to their individual requirements. To do this,
we work closely with them to fully understand their
specifications. Only then do we map all processes
and individual steps within the platform. Our many
years of experience help us to stand at their side
as consultants and trusted advisers during the
implementation process. ■
Challenges:
◾ Complex verification and approval processes
◾ Integration and involvement of numerous
participants
What was achieved:
◾ Improved structure for verification and
approval processes
◾ Plan status and document histories at a glance
◾ Improved communications among project
participants
Jens Christian Kjeldsen Nielsen,
Project Manager,
Züblin A/S
Alexander Eder,
Head of Technical Account
Management,
think project!
Due to their inherent size, scope and complexity,
major infrastructure projects pose signi cant
challenges for all participants. To bring more
structure to the organisation of complex processes
in plan and document veri cation and approvals,
MetNord JV opted for think project!.
greatest challenges in this project?
The complexity and high demands on planning,
documentation and approvals represent major
challenges for the project participants on-site
as well as in our back-of ces. We’ve achieved a
high standard by moving to uni ed, homogenous
processes in operating this joint venture. It involves
numerous participants from a variety of rms,
departments and countries working together.
Was think project! able to help you
overcome these challenges?
Yes. By implementing think project! we’ve been
able to improve our day-to-day communications.
Further, we can now better arrange and review
plan statuses including their entire documentation
histories. It’s also easier for us to meet both
internal and external requirements for electronic
document management within the joint venture.
This project requires compliance with very
conservative communications and documentation
standards. During veri cation processes, for
example, we’ve mapped these standards within
think project!, enabling us to hold comprehensive
documentation of all veri cation and approval
processes throughout both the planning and
execution stages.
What advantages does working with
think project! give you?
Many years of experience in mapping processes
for both above- and below-ground construction
projects are brought in by think project!. It’s
a flexible platform that can be adapted to the
requirements of a large, complex project such as
ours. The think project! team is very innovative and
open-minded when it comes to finding solutions
for our specific project demands. Thanks to the
platform, we can access the most up-to-date
versions of all plans and documents at any time
via the internet.
Mr Eder, how do you support your
customers in large projects like this?
Projects are constantly increasing in complexity.
Competition is becoming tougher and the market
is demanding greater quality over a shorter period
of time and at lower costs. We truly understand
Pictures:©ZüblinA/S
PROJECT
FACTS AND FIGURES
Project scope:
approx. 1.7 km two-tube
subway tunnel
1 metro station
subterranean
1 metro station
above-ground
250m tunnel open-cuted
and ramp
200 m elevated track,
technical buildings,
emergency shaft
Client:
Metroselskabet I/S
Planned completion:
2020
Total construction volume:
170 million euros
Denmark Infrastructure / TransportationCITYRINGEN Metro Copenhagen
HOCHTIEF
HOCHTIEF is one of the most
international construction
groups worldwide. The
company delivers complex
infrastructure projects, in
some cases on the basis
of concession models.
The group operates in
transportation infrastructure,
energy infrastructure and
social/urban infrastructure
segments as well as in the
contract mining business.
With around 53,000 em-
ployees worldwide and a
sales volume of more than
22 billion euros FY 2014,
HOCHTIEF is represented in
all the world’s major markets.
Vanlose – VestamagerM1
Vanlose – Københavns LufthavnM2
CityringenM3
Ny Ellebjerg – OrientkajM4
VanloseFlintholm
FrederiksbergNørrebro
Norresport
Nordhavn
NyEllebjerg
v/MozartsPlads
v/Slusen
v/Frederiksholm
lebet
Fasanvej
Lindevang
Forum
Orientkaj
AkselMøllersHavn
NuuksPlads
NørrebrosRunddel
Trianglen
Marm
orkirken
Osterport
Christianshavn
Am
agerbro
Lergravsparken
Øresund
Am
agerStrand
Fem
aren
Kastrup
Vestamager
Bella Center
Sundby
DR Byen
Islands
Brygge
PoulHenningsensPlads
VibenshusRunddel
SkjoldsPlads
v/Fisketorvet
EnghavePlads
FrederiksbergAllè
Rådhuspladsen
Gam
m
elStand
KebenhavnH
KøbenhavnsLufthavn
Ørestad
KongensNytorv
havn

9. Page 17Page 16
Pictures:©SiedlungswerkGmbH
BEST PRACTICE
Mr Bertz, how did you track acceptance
and warranty defects before implementing
think project!? What were the biggest pain
points?
Prior to implementing the platform, defects were
compiled mainly in Excel lists both in-house and
by the responsible site manager. So all defects
were being processed twice and it was time-
consuming to compare content and the status of
lists. Therefore, the processing effort was very high
and sources of errors very likely. Depending on the
particular project configuration, in some cases this
could lead to lengthy processing times, which
resulted partly in unhappy purchasers and had
consequences on retentions. We couldn’t provide
a continuous documentation of all processing
steps and warranty periods. Plus controlling
constructionsitemanagersandthesubcontractors
was very difficult. Our problems then were
related to time-consuming communications and
administration, both internally and with external
construction site managers and firms, and an
inconsistent approach overall. ▶
OPTIMISED
DEFECTMANAGEMENT
FOR RESIDENTIAL CONSTRUCTION
Germany Real Estate / Residential ConstructionDefect Management
(Acceptance/Warranty)
Long processing times and a lack of a complete overview for processing acceptance
and warranty defects in residential construction projects led Siedlungswerk GmbH
Wohnungs- und Städtebau to rethink their processes. The Stuttgart-based property
developer now uses think project! for better tracking of defects.
SIEDLUNGSWERK
GmbH
WOHNUNGS- UND
STÄDTEBAU
Headquartered in Stuttgart,
Germany, the company is
active as an urban developer,
property developer, construction
supervisor and management
company. Since its founding
in 1948, Siedlungswerk has
constructed around 30,000
apartments and houses, while
more than 22,500 residential
units have been managed by
the company group.

10. 1 32 4
Page 19Page 18
Pictures:©SiedlungswerkGmbH
BEST PRACTICE
countermeasures are unalterably saved, thereby
making any subsequent attempts to manipulate
the recorded data impossible. ■
Challenges:
◾ Partly long processing times
◾ Lack of overview of status and time periods
◾ Lack of/time-consuming control over
construction management
◾ Partly high retentions
◾ High internal effort
What was achieved:
◾ Consistent, structured defect recording
and processing
◾ Seamless documentation of all processing
stages and time periods
◾ Better control via construction site
managers
◾ Reduction in processing times and in own
administration
◾ Reduction of retentions and increased
customer satisfaction
Florian Bertz,
Project Management,
Siedlungswerk GmbH
Wohnungs- und Städtebau
How did this change after implementing
think project!?
Introducing a single platform for processing and
administeringouracceptanceandwarrantydefects
led to a signi cant reduction in our processing
effort and by de ning standards we reached a
consistent approach. Written correspondence,
such as requests for remedying defects, are
now uniform, legally compliant, and executed
via think project! according to our guidelines.
The documentation of all processing stages and
warranty periods now takes place seamlessly
and you can easily discover the processing status
of an issue at any point in time. Real control of
construction management is now possible thanks
to easy access to overviews of both defect status
and any associated time periods. We’ve been
able to reduce processing times considerably.
External rms have also pro ted from this more
structured defect processing. On request by our
customers, we can now appraise them of the
current processing status of every defect and
warranty periods.
Mr Knapp, what does think project! Defect
Management offer?
With think project! Defect Management, defects
can be conveniently recorded, kept track of, and
seamlessly documented on the platform. You
can also import defect lists and, with the Mobile
Capture app, even capture defects directly on
site using a smartphone or tablet then easily
transfer the information to a project workflow.
Importantly, all defects and their corresponding
Daniel Knapp,
Technical Account Manager,
think project!
◾ 128 apartments across eight apartment
buildings with 2-, 3- and 4-room
apartments as well as spacious
penthouses
◾ Investment volume: 31.6 million euros
2 FLUGFELD, BÖBLINGEN
QUARTERS 21-23
◾ Inner-city residential complex with
29 apartments, a total of 18 housing
units and a neighbourhood square
◾ Construction volume: 11.6 million euros
4 SEESTRASSE, LEONBERG
◾ Exclusive residential district on the
southern slope of Österberg with a view
of the Neckar river
◾ Realisation of 97 apartments and
13 housing units in three construction
sections
◾ Investment volume: 37 million euros
3 ÖSTERBERG, TÜBINGEN
◾ Exclusive inner-city residential site
with a view of the Stadtgarten
◾ 127 apartments in 10 apartment blocks
with 2-, 3- and 4-room apartments as well
as spacious penthouses
◾ Investment volume: 35.1 million euros
1 STADTGARTEN, BÖBLINGEN
think project! used for:
Germany Real Estate / Residential ConstructionDefect Management
(Acceptance/Warranty)

11. Page 21Page 20
INSIGHT
Notice of defect Deadlines + Contracts
Notice of Delay
Process XY
Acceptance
Shell Construction Extension Guarantee
Incidents
◾ Defect management during construction
◾ Based on incidents already recognised
and recorded
◾ Incidents used as the starting points
for different construction processes

12. Page 23Page 22
DANIEL MIKSCH
TECHNICAL ACCOUNT MANAGER – Henndorf/Salzburg Office, Austria
Contact
Phone +43 6214200 60
daniel.miksch@thinkproject.com
THOMAS BACHMAIER
CEO – Munich Office, Germany
Contact
Phone +49 89 930839 300
thomas.bachmaier@thinkproject.com
DANIEL KNAPP
TECHNICAL ACCOUNT MANAGER – Munich Office, Germany
Contact
Phone +49 89 930839 342
daniel.knapp@thinkproject.com
ALEXANDER EDER
REGIONAL MANAGER GERMANY
HEAD OF TECHNICAL ACCOUNT MANAGEMENT – Munich Office, Germany
Contact
Phone +49 89 930839 311
alexander.eder@thinkproject.com
GET IN
CONTACT
WITH OUR
EXPERTS!
ALEJANDRO SANZ HERRANZ
TECHNICAL ACCOUNT MANAGER – Madrid Office, Spain
Contact
Phone +34 983 259 874
alejandro.sanz@thinkproject.com