22. w w w . s o u n d i m i g r a t i o n . c o m
Is this your inbox experience?
page 22
23. w w w . s o u n d i m i g r a t i o n . c o m
Team members need
small Q&As on office
tasks, case
progression
Clients want
answers to case
inquiries
Colleagues want to
coordinate on bar
projects
Why is everyone emailing you?
page 23
24. w w w . s o u n d i m i g r a t i o n . c o m
…when all you have is a hammer
page 24
25. w w w . s o u n d i m i g r a t i o n . c o m
First, understand you have options
page 25
27. w w w . s o u n d i m i g r a t i o n . c o m
Client
Consider secure case-management
system.
1. Exchange messages in secure
environment.
2. Message saved to client file
1. Get timely, case-specific advice to
client *securely*
2. Paper the file re our advice
page 27
28. w w w . s o u n d i m i g r a t i o n . c o m
Team members
How about a team communication tool
used by NASA’s jet propulsion lab?
Slack (www.slack.com)
Conversation-like dialogue on case/office
matters.
Ongoing.
Open to all team members (or not).
page 28
29. w w w . s o u n d i m i g r a t i o n . c o m
Team “channels” and direct messaging
page 29
30. w w w . s o u n d i m i g r a t i o n . c o m
Direct messages
page 30
32. w w w . s o u n d i m i g r a t i o n . c o m
And the price?
page 32
Free*
33. w w w . s o u n d i m i g r a t i o n . c o m
Try this one with colleagues, too
Email is terrible for
group coordination on
projects
e.g. bar committees
page 33
56. What’s on your
plate?
What isn’t?
To do Doing Waiting Done
Client 1 Client 6 Client 8 Client 15
Client 2 Client 7 Client 9 Client 16
Client 3 Client 10
Client 4 Client 11
Client 5 Client 12
Client 13
Client 14
57. w w w . s o u n d i m i g r a t i o n . c o m
känbän
page 57
Waiting on
client
Waiting on 3rd
party
To do Doing Done
Client 8 Client 20 Client 1 Client 6 Client 15
Client 9 Client 21 Client 2 Client 7 Client 16
Client 10 Client 3
Client 11 Client 4
Client 12 Client 5
Client 13
Client 14
58. w w w . s o u n d i m i g r a t i o n . c o m
Trello (www.trello.com)
page 58
59. w w w . s o u n d i m i g r a t i o n . c o m
Trim, intuitive interface
page 59
Historically we’ve viewed ourselves as artisans. We offer a highly customized, client-tailored service – like a bespoke suit from a tailor.
There’s tremendous craft to our profession, and what I’m talking about today has nothing to do with detracting from that view of lawyers.
But I want to offer a different and additional framework for viewing how we deliver value to our clients.
Photo Credit: worradmu – freedigitalphotos.com
That framework is the paradigm of manufacturing. Or more broadly, it’s the framework of building things.
Today we’re going to try looking at what we do as building a product for our clients.
We’re going to think about our law firms as manufacturing plants that build legal products.
Or – if you prefer – we’ll view our work the way software developers think about completing projects.
It turns out that the project management systems used all throughout the tech industry – that we can apply to law – grew out of car manufacturing.
<a href="http://www.shutterstock.com/gallery-1456598p1.html?cr=00&pl=edit-00">Irina Borsuchenko</a> / <a href="http://www.shutterstock.com/editorial?cr=00&pl=edit-00">Shutterstock.com</a>
Big Boss comes to visit
Image credit: Business People @ freedigitalphotos.com
Big Boss comes to visit
Image credit: Business People @ freedigitalphotos.com
Big Boss comes to visit
Image credit: Business People @ freedigitalphotos.com