1. Marketforce’s 9th Annual Conference
WWW.MARKETFORCE.EU.COM/OPSTECH
JOIN LEADING EXPERTS AS THEY DISCUSS THE LATEST TECHNOLOGICAL
DEVELOPMENTS IN FINANCIAL SERVICES:
Forward-thinking
conference. Fantastic
forum to network with
the most innovative
players in the industry”
Dan Fiehn
Group Head of IT
Markerstudy Group
Speaking at OpsTech FS 2016
EARLY REGISTRATION
RATES AVAILABLE
Book before 20th May
to save £200
COMPLIMENTARY PLACES
AVAILABLE
Open to Financial Institutions
See details on the back
Stephanie Smith
Chief Operating Officer, UK
AXA Group
Shali Vasudeva
Executive Director, Operations
Prudential
Jonathan Biggin
Chief Operating Officer
MBNA
Andrew Brem
Chief Digital Officer
Aviva
Alex Marsh
Chief Operating Officer
Close Premium Finance
Dan Fiehn
Group Head of IT
Markerstudy Group
Tim Yorke
Chief Operating Officer
ERS
Rob Elsey
Head of Technology
Bank of England
Pierluigi Fasano
Head of Enterprise Architecture
Swiss Re
Sebastien Antony
Director Transformation
Barclaycard
Florence Tondu-Mélique
Chief Operating Officer, Europe
Hiscox
Dirk Klee
Chief Operating Officer
UBS Wealth Management
Discover solutions to the operational challenges of
tomorrow with leading operations innovators
16th June 2016 | Marriott Grosvenor Square, London
3+HOURS OF
NETWORKING
6+HOURS OF
CONTENT

2. 2
1
09.00 Welcome address by Marketforce
09.05 Chairman’s opening remarks
The future of operations and technology :
a view from the top
09.10 Keeping pace with customer demands:
the operational challenge
Jonathan Biggin, Chief Operating Officer, MBNA
09.30 Enabling a 21st Century customer journey
Alex Marsh, Chief Operating Officer, Close Premium Finance
09.50 Advisory session
10.10 Towards truly customer-centric operations
Florence Tondu-Mélique, Chief Operating Officer, Europe, Hiscox
10.30 Panel Discussion
The road to customer-centric operations: a strategic view
Florence Tondu-Mélique, Chief Operating Officer, Europe, Hiscox
Jonathan Biggin, Chief Operating Officer, MBNA
Stephanie Smith, Chief Operating Officer, UK, Allianz Group
Alex Marsh, Chief Operating Officer, Close Premium Finance
11.00 Refreshments
Streams
Stream A: Transforming your operations
for the digital age
11.30 Case Study: Successfully replacing legacy systems
Tim Yorke, Chief Operating Officer, ERS
11.50 Advisory Session
12.10 Maintaining continuous digital transformation:
remaining at the forefront of change
Sebastian Antony, Director Transformation, Barclaycard
12.30 Questions
12.40 DevOps
By focusing on constant testing and collaboration between
developers and deployment teams, a DevOps culture enables the
flexibility required to react in an ever-changing digital world. This
talk will focus on how adopting this approach will give financial
services the tools to compete in the digital age.
Jan-Joost Bouwman, Service Operations & Service Transition,
DevOps Expert, ING
Stream B: Revisiting data strategy
11.30 Designing an effective data architecture
Dan Fiehn, Group Head of IT, Markerstudy Group
11.50 Advisory session
12.10 Panel Discussion
Beyond data lakes: designing a strategy for the future
Dan Fiehn, Group Head of IT, Markerstudy Group
Vivienne Artz, Managing Director, Data Protection, Citigroup
Pierluigi Fasano, Head of Enterprise Architecture, Swiss RE
12.40 Blockchain
The world is beginning to open its eyes to the disruptive potential
of blockchain. The technology has the ability to drive efficiency
and increase security meaning it occupies the forward thinking
minds of financial services firms around the world. This talk
will focus on how blockchain has the potential to create a data
management system that is perfectly secure, yet still has the
accessibility to meet ever more demanding business needs.
Rob Elsey, Head of Technology, Bank of England
13.00 Lunch
OpsTech FS
16th June 2016 | Marriott Grosvenor Square, London
In today’s digitally-enabled world, a key priority is building an effective operations strategy. With an innovative
new look at Operations and Technology in Financial Services, Marketforce’s rebranded OpsTech FS 2016 is a
modern and disruptive conference that focuses on the key operational challenges of meeting the demands of a
21st century customer. Join the UK and Europe’s largest financial services firms to learn from the best how to
kick-start your digital transformation and prepare for the game-changing technologies of the future.
EVENT PROGRAMME - THURSDAY 16TH JUNE 2016
1
2
4
3
Network with industry leaders at some of Europe’s most
innovative financial services companies
Find out more about the difficulties of legacy overhaul and digital
transformation to develop successful strategies for the future
Be inspired by a programme packed with content delivered by a
Director and C-level speaker line-up
Discover how to develop truly customer-centric operations and a
culture that fosters innovation
DO NOT MISS OUT ON THE CHANCE TO:
Thought
provoking and
informative”
Director of Operations,
Barclays Insurance

3. Streams
Stream C: The power of automation:
driving operational efficiency
14.15 Case Study: Using automation to gain
anoperational edge
Alessandro Carone, Vice President – Information Systems
Architect Expert, Unicredit
14.35 Advisory Session
14.55 Panel Discussion
Self-service: enabling the customer to take the lead
Alessandro Carone, Vice President – Information Systems
Architect Expert, Unicredit
Carl Hynes, Head of Branch Transformation and Self-Service
Banking, Barclays
Speaker to be confirmed
15.25 Artificial Intelligence
Recent studies have shown that 35% of UK jobs could be
performed by an intelligent machine. What can automation
do for financial services? This talk will focus on how artificial
intelligence can drive efficiency in operational processes and
enable truly 24/7 customer service.
David Jeffrey, Chief Technology Officer, MoneyFarm
Stream D: Gathering insight from
a connected world
14.15 Using new data sources to drive digital strategy
Andrew Brem, Chief Digital Officer, Aviva
14.35 Advisory Session
14.55 Seeking actionable data insight: asking the right questions
Robert Dee, Head of Data/MI for Credit Risk, AIB Group
15.15 Questions
15.25 Internet of Things
The Internet of Things will provide the opportunity to gather
new types of data, resulting in the most detailed understanding
of your customer possible. This talk will focus on how financial
services firms can capitalise on these changes by understanding
how and when to invest and what data is actually useful.
Matthew Poll, Co-Founder and CEO, Neos
15.45 Refreshments
Flexibility to innovate – overcoming the barriers
16.15 Nurturing operational innovation
Dirk Klee, Chief Operating Officer, UBS Wealth Management
16.35 Advisory Session
16.55 Optimising organisational agility
Shali Vasudeva, Executive Director, Operations, Prudential
17.15 Questions
Disruption in operations and technology
17.25 Panel Discussion
Understanding potential game-changers
Dirk Klee, Chief Operating Officer, UBS Wealth Management
David Jeffrey, Chief Technology Officer, MoneyFarm
Rob Elsey, Head of Technology, Bank of England
Matthew Poll, Co-Founder and CEO, Neos
Speaker to be confirmed
17.55 Chair’s closing remarks and end of the conference
Overhauling legacy
systems
Customer-centric operations
Digital transformation
Process automation
Innovative culture
Meaningful data insight
Encouraging agility
4
5
3
FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/OPSTECH
OpsTech Game-Changer sessions that will highlight four disruptive
forces and reveal how they will revolutionise the financial services industry
NEW TO OPSTECH FS 2016:
KEY TOPICS:
DevOps Blockchain
Artificial
Intelligence
Internet
of Things

4. OpsTech FS
16th June 2016 | Marriott Grosvenor Square, London
How to Book
FS Complimentary Places:
Standard Prices:
To register your place, please visit the website at www.marketforce.eu.com/opstech.
For any queries, please call 020 7760 8699
Complimentary places are available to financial institutions
Apply now to secure your place*
Work outside of financial services?
There are still limited places available for the chance to network with 120+ of your peers.
events.marketforce.eu.com/SOI15compform
*These places only available for retail facing financial institutions - banking (private and retail), insurance, exchanges and investment.
All places are awarded at the discretion of the event organiser whose decision is final.
Registrations
before 20th May:
Standard rate
after 20th May:
£995 + VAT= £1195 + VAT=
£1194 £1434
INTERESTED IN SPEAKING, EXHIBITING OR HOSTING AN
EVENT AROUND THE CONFERENCE?
If you’d like to meet our audience or share a platform with our speakers, there
are numerous sponsorship opportunities available which will give you a
presence both before and at the event. We have a range of packages available
and can create bespoke packages to suit your requirements.
Tel: +44 (0)20 7760 8685
Email: sponsorenquiries@marketforce.eu.com
Allianz Group
AXA Group
Barclays Bank
Citigroup
Direct Line
Group
HSBC Bank
ING Bank
Lloyds Banking
Group
LV=
Metro Bank
National Savings
& Investments
NFU Mutual
Nordea Bank
Prudential
Royal Bank of
Scotland
RSA Group
Saga Group
Santander
Starling Bank
Tesco Bank
50+ COMPANIES ATTENDED
IN 2015 INCLUDING:
CODE: 3222