1. GRACIEL ANJELIN G. ERAZO
Address: # 963 Bataan Street Sampaloc Manila
Mobile No.: 09333605052 // 09353646534
Email Add.: graciel.erazo@gmail.com
OBJECTIVE:
To enhance and use my learning’s appropriately in any given position that I may encounter and to
contribute to the growth of the company with my skills and abilities.
PERSONAL DETAILS:
Nickname: Ciel
Birth Date: Sept 07, 1989
Sex: Female
Age: 25 yrs. Old
Height: 5’5
Weight: 57 kgs.
Civil Status: Single
Religion: Catholic
Citizenship: Filipino
EDUCATIONAL BACKGROUND:
COLLEGE: Polytechnic University of the Philippines (June 2007- May 2011)
Sta. Mesa, Manila
Course: Bachelor of Science in Tourism Management
SECONDARY: Carlos L. Albert High School (June 2003 - March 2007)
Brixton Hills Quexon City
PRIMARY: Dona Aurora A. Quezon Elem. School (June 1997- March 2003)

2. WORK RELATED EXPERIENCE:
SALES MANAGER
ROYAL BRUNEI AIRLINES
Global Air Services Corporation
G/F SGVII Bldg. 6758 Ayala Avenue, Makati City
October 16, 2014 – Present
Duties and Responsibilities
• Group Handling which include Contract worker Blockings
• Package and Tours Booking
• Sales and Marketing Plan – Planning and Implementation
• Report updates to Head Offices
• Report updates to Management (GSA)
• Implement awareness Campaigns
• Initiate product updates- Both city and provincial
• Do Provincial Sales Calls
• Visiting corporate accounts
• Requesting of cash advance
• Submission of Liquidation
• Weekly meeting with GSA General Manager
• Weekly Meeting with Group
• Other Airlines Fares (Compilation)
• Daily Sales Calls
• Promo fare Proposals
• Marketing Proposals
• Submission of Monthly Sales report
• Submission of Stations Summary
• Manual Computation of Refund
• Others if required
ACCOUNT EXECUTIVE
ROYAL BRUNEI AIRLINES
Global Air Services Corporation
G/F SGVII Bldg. 6758 Ayala Avenue, Makati City
May 9, 2011 – Present
• Phone Calls (Agent Queries)
• Group handling
• Package handling
• Contract worker Blockings
• Sales call (Update Agents) if possible 3x weekly min of 8 agents a day
• Answering Emails

3. • Product presentation during Product updates
• Event Coordination (Expos and Events)
• Rate sheet checking (AMF/Packages)
• Marketing Initiatives
• Promo extension request
• Send out Advisories and Promos
“On the Job Training”
Sharp Recruitment Center (Philippines.) Inc. (Manila)
Ground Floor, Shipping Center Building
707 Andres Soriano Jr. Avenue Intramuros,
Manila, Philippines
November 8, 2010 – February 09, 2011
“On the Job Training”
Sans Travel and tours (Philippines.) Inc. (Manila)
10th
floor Prince John Condominium 18th
Ave. Cubao Quezon City
March 31-May 21, 2008
SEMINARS and TRAININGS:
March 16-19, 2008 AMADEUS Basic Reservation Training
“Certificate of Distinction”
AMADEUS Corporate University
36/F LKG Tower 6801 Ayala Avenue
Makati City 1226
August 04, 2010 “Cruise Ship’s Familiarization Tour”
7107 Islands Cruise Ship
Pier 6, Manila
February 26, 2010 “Human Factor and Error Management in
The Airline Industry”
Café Hasmin, M.H. Del Pilar Campus
Sta. Mesa, Manila
September 26, 2009 “Reinventing Ecotourism Destination”
Manila Grand Opera Hotel
Recto, Manila
September 23, 2008 “The Other Side of the Dice”
Impact of Gaming and Entertaining on
Philippine Tourism

4. Clamshell 2, Intramuros Manila
September 14, 2007 “Grace Under Pressure in the
Hospitality Industry”
Personality Development seminar/workshop
Bulwagang Tejeros, AFP Commissioned Officers
Country, Camp Aguinaldo, Quezon City
23-24 October, 2013: MIND SET TRAINING
Delighting Service Program - RBA Head Office, Brunei Darussalam
SKILLS:
• Proficient in AMADEUS/ALTEA and
SABRE System (Resa and ticketing,
Group handling, hotel and tour
bookings)
• Computer Literate
• Good communication skills
• Can work well under pressure
• Hospitable & courteous
• Willing to learn and teachable
• Can work without supervision
• Independent but a good team player
• Resourceful
• Have wide contacts in the travel
industry including Travel Agents,
Airline partners and travel industry
partners
REFERENCES:
Ms. Elaine Dato
General Manager
Turkish Airlines – MNL GSA
Citadel Air Service Corporation
1401, 14th Floor, BDO Equitable Tower
8751 Paseo de Roxas, Makati City, Philippines
09178271011
Ms. Lennie Grave
Vice President
Rosas Travel and tours
09175243857
Ms. Ma. Christina Dolor Villarin
General Manager
PH GSA Inc. (GSA for 5J and TK Cargo)
Karilagan International Travel and Tours
09175631111