Smarter Working through Smarter Investment The ‘One Council’ Approach John Thomas, Paul Harper and Neil Summers Isle of Anglesey County Council Mobile Working in Government 2016

1. Smarter Working through
Smarter Investment
The ‘One Council’ Approach
John Thomas : ICT Business Transformation Manager
Paul Harper : IT Business Partnership Manager
Neil Summers : IT Infrastructure Manager
Isle of Anglesey County Council

2. Introduction to Anglesey
Where are we located?

3. Introduction to Anglesey
We are an Island very much defined by the
Menai Straits:
In the early 1800’s plans were drawn up by Thomas
Telford for ambitious improvements to the route from
London to Holyhead, including a bridge over the
Menai.
One of the design requirements for the bridge was
that it needed to have 100 feet of clear space under
the main span, to allow for the passage of the tall
sailing ships that plied the strait. This was done by
designing a suspension bridge, with sixteen
massive chains holding up a 579 foot length of road
surface between the two towers. Although small
suspension bridges had been built before, none
approached the scale that Telford proposed for this
one.

4. Background
The council needs to:
• Make major technology investments within the council
• Replace ageing systems and outdated business
processes
• Reduce costs - Services under pressure as they are
everywhere in public sector
• Drive efficiencies through the use of ICT
• Improve customer experience and drive channel shift

5. What are we doing about it?
• New Digital Platforms developed such as mobile app –
AppMon for Apple, Android and Windows platforms,
greater use of SMS gateways esp. for payments, social
media management centres etc.
• Replacement of core infrastructure with Hybrid Cloud
technologies
• Switched corporate mobile providers to ensure best
available data coverage
• Flooding Council buildings with secure corporate and
free public WiFi access
• Providing access to I.T. for staff from anywhere – the
Martini effect
Ensuring IT is an enabler of change…

6. Some of the solutions
• We will discuss a few of the technologies and
improvements we have introduced…

7. Challenges
• Geography
• Poor Wi-Fi coverage
• Working culture
• Limited budget

8. The solution
• Orchard Housing system with SVS Mobile
• Samsung tablets and smartphones
• Realignment of roles and responsibilities
• Van stock for repairs operatives

9. Benefits Realised
• Taking the service to the customer
• Better use of time spent away from the
office
• Reduction in traveling time and cost
(graphic on next slide)

10. Benefits Realised
Repair operative journey before mobile working The same journey with mobile working
Gaerwen – Holyhead – Gaerwen – Amlwch – Gaerwen – Gaerwen – Holyhead – Awlwch - Penmon
Penmon 2 hrs 14 mins - 81.8 miles 1 hr 36 mins – 61.1 miles

11. Lessons learned and going
forward
• Invest in the best possible Wi-Fi and 3g
infrastructure
• Choose devices with adequate screen size
• Similar projects underway for Planning,
Environmental Services, Education, and Social
Services

12. Technical Challenges
• Broadband coverage
• Mobile coverage
• Wi-Fi
• Infrastructure
• Remote access
• Mobile device management

13. Broadband Speeds

14. Mobile coverage

16. Infrastructure
Cwmwl Môn

17. Citrix Remote Access

18. Mobile device management

19. The one council approach
Diolch yn fawr