What should you look for in an IT Service Management vendor? What does Gartner say about the ITSM market? It's all in Gartner's Magic Quadrant for ITSM Tools. Join our panel of ITSM experts as they dive deeper into Gartner's analysis, and also share their observations on ongoing trends and predictions for future developments in service management.

1. Breaking down Gartner's Magic
Quadrant for ITSM Tools
Ian Aitchison
Matt Hooper
Kevin J. Smith
September 12, 2017

2. Housekeeping
• All callers on Mute. Please also mute on your side if possible in case there
are any Webex issues
• Enter Questions with the Q&A feature. We will follow up after broadcast on
questions we don’t answer
• Session will be recorded and distributed later with a link to the MQ report
• Follow on Twitter:
• #ivantiwebinars
• @IanAitchison
• @VigilantGuy
• @kevinjsmith4IT

3. Gartner Magic Quadrant
for IT Service Management
2017

4. Additional Considerations

5. What’s Ahead?

6.  Questions

7.  Closing Comments

8. Our sincere thanks for joining us
and we hope to see you at
another Ivanti event

9. Thank you