some companies employ Technical Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests. Technical Support Specialists are employed by all sorts of companies. As long as they use specialized software or hardware, they will require to have an IT team with a Technical Support Specialist among their staff. The most common types of companies are financial institutions, hotels, local government offices, and retailing chains, as well as some organizations where Technical Support Specialists work directly with customers like call centers, help desks, or technical workshops.
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2. A technical support specialist is someone who provides assistance and technical support
to either businesses or consumers that are experiencing technical, hardware, or
software issues. Some examples of these issues are slow performance, connection
problems, and an inability to access data. Technical support specialists are able to deal
with most customer issues over the telephone or through email, however some issues
need to be dealt with on site, especially if the computer software and hardware needs to
be modified, cleaned, or repaired.
The role of a Technical Support Specialist within an organization is to provide
assistance and maintenance to all computer systems and hardware. Their work may
include installing, configuring, and updating hardware and software, as well as fixing
any issue related to the equipment that may come up on a daily basis.
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Primary Responsibilities
• Installing and configuring new technology to be used by the company, such as
hardware, operative systems, and programs or applications.
• Giving regular maintenance to existing hardware and computer systems.
• Providing assistance to company staff or clients with technology-related
issues:
Understanding the issue and its cause;
solving the problem; and
explaining the problem to the staff member or client.
• Troubleshooting systems and applications:
• Running diagnostics on malfunctioning hardware or software; and
• finding solutions for any issue and implementing it.
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