This document describes the duties and responsibilities of an IT Support Specialist position. The IT Support Specialist serves as the primary expert for troubleshooting software, hardware, and network issues. Duties include installing and configuring computer systems, responding to breakdowns, writing user instructions, and maintaining workstations and servers. The position also manages purchasing, delivery, and cataloging of peripheral hardware and equipment.

1. 816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
IT Support Specialist
Email List

2. • The IT Support Specialist I serves as the primary expert for troubleshooting software and
hardware issues related to RecTrac, Micros, GEN and future software platforms for the
Department. This includes first-tier troubleshooting of registration software, network, Citrix and
OS issues; along with second-tier diagnostic of firmware, hardware, replacement of equipment and
talking staff through a series of actions either over the phone or face-to-face.
• The position acts as one of the managers responsible for purchasing, delivering, installing,
managing and cataloging the operations of all peripheral hardware and equipment that is used at
Department sites. The IT Support Specialist will be required to work under general direction with
minimal supervision to deliver projects and tasks.
• This position will also provide second-tier managerial support for all unresolved issues generated
by Help Desk clients and staff, as well as manage all computer terminals used by the Help Desk
office.
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3. Duties Of IT Support Specialist
• Installing and configuring computer hardware, software, systems, networks, cameras,
printers and scanners.
• Responding to breakdowns within a timely manner.
• Use skills to prepare reference for users by writing operating instructions.
• Assigning task to term and intermittent contract technical staff.
• The ability to learn the functionality of new software and assist with the implementation
to its users. This includes creating trainings, knowledge base articles and instructional
presentations.
• Maintaining and updating workstations and servers, equipment, and peripherals;
researching and testing new software; installing software upgrades and enhancements;
using imaging software to create and deploy desktop computers.
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4. Benefits
• Comprehensive Database
• Authoritative
• Accurate
• Targeted
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Sources
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 Verified Contact Details
 Customized Database
 Segmented Data
 Support and Assistance

5. Global B2B Contacts LLC
• If you have any other requirements or custom select to add to the mentioned databases, please let
us know and we would assist you with the acquisition. We hope to hear from you and would like
to have the opportunity to work with you, info@globalb2bcontacts.com
• Delivery Method: MS Excel File, CSV File
• Turnaround: 5 working days
• Delivery Guarantee: 95%
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• Contact us to get started today! info@globalb2bcontacts.com
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7. Contact Us
816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
Global B2B Contacts LLC
www.globalb2bcontacts.com
9030 Charlotte Street
Kansas City
Missouri ,USA
info@globalb2bcontacts.com
Contact Number: +1-816-286-4114
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IT Support Specialist Email List