1. Glenn Damon
404-606-0107 116A North 36th Street
glenn.damon@yahoo.com Mexico Beach, FL 32456
QUALIFICATIONS
Extensive technical writing, editing, and proofreading experience
Numerous marketing communication projects with AT&T, UPS, and The Home Depot
Successful leadership in civilian and military organizations
Effective collaboration with diverse teams
SKILL SETS
Content development
Copywriting
Editing
Instructional design
New media transition
Process documentation
Proofreading
SOP development
Technical writing
Training management
Website management
Workflow planning
PROFESSIONAL EXPERIENCE
University Student Florida State University Jan-Dec 2014
 Returned to college for courses in marketing, economics, and international business
Knowledge Manager iSirona (now NantHealth) Jul 2012-Sep 2013
 Led team that produced user manuals, release notes, webinars, training videos,
instructor-led training materials, and other documentation
 Created branded templates, style guide, and glossary
 Edited and proofread all client-facing materials
 Ensured compliance with FDA and internal Regulatory Affairs requirements
Technical Writer iSirona (now NantHealth) May-Jul 2012
 Wrote, edited, and proofread user manuals, release notes, and other documentation
 Produced training videos and instructor-led training materials
 Managed content of client web portal

2. Glenn Damon
404-606-0107 116A North 36th Street
glenn.damon@yahoo.com Mexico Beach, FL 32456
2
Content Analyst/Copywriter Critical Mass Nov 2010-May 2012
 Managed content requirements for AT&T’s client-facing websites
 Wrote, edited, and proofread advertising copy for marketing initiatives
 Wrote, edited, and proofread legal copy for terms and conditions statements
 Evaluated legacy web pages for ongoing effectiveness
 Developed alternative text to improve website accessibility for the visually impaired
Operations Officer U.S. Army Reserve Command Nov 2007-Jul 2010
 Led team that produced white papers, SOPs, articles, and website content
 Pioneered Army Reserve social media presence on Twitter and Facebook
 Wrote, edited, proofread, and presented briefings for Army Reserve leaders and
external clients
 Developed training for military and contractor case managers
Reports Officer U.S. Army Apr-Oct 2007
 Formulated metrics and reports for senior Department of the Army leaders
 Wrote, edited, proofread, and presented briefings for Army leaders, foreign military
officers, and contractors
Technical Writer Radiant Systems (now NCR) Feb 2006-Oct 2007
 Wrote, edited, and proofread user guides, feature guides, purpose of release
documents, SOPs, release notes, and other documentation
 Planned, built, wrote content for, and managed SharePoint sites for 10 products
 Created branded templates for client-facing and internal publications
 Transitioned product documentation from legacy systems into a unified repository
 Coordinated documentation and training for several international offices

3. Glenn Damon
404-606-0107 116A North 36th Street
glenn.damon@yahoo.com Mexico Beach, FL 32456
3
Consultant Ambrosi (now Schawk) Dec 2004-Jan 2006
 Edited and proofread marketing materials for the corporate headquarters of The Home
Depot
 Contributed to service guides, catalogs, brochures, signage, and employee manuals
 Developed style guide and created repository of client’s reference materials
 Translated and proofread bilingual marketing materials (English and Spanish)
Consultant Realm Communications Nov 2004-Feb 2005
 Edited and proofread marketing materials including service guides, terms and
conditions statements, and tabular rate data for the corporate headquarters of UPS
 Collaborated on print production workflows
Section Leader U.S. Army Feb 2003-May 2004
 Led medics that treated American and coalition soldiers, enemy combatants, and
civilians
 Provided emergency services, routine care, and medical evacuation
 Coordinated medical logistical support for a community of up to 20,000 soldiers
 Scouted medical evacuation routes and created maps
Owner and Manager Write Now Oct 1995-Jul 2003
 Engaged and managed consultants providing editorial support and project
management services for the corporate headquarters of UPS
 Wrote, edited, and proofread marketing materials including service guides, terms and
conditions statements, and tabular rate data
 Contributed to projects for domestic, Canadian, Latin American, and European
regions
 Facilitated evaluation of products and services responsible for client’s revenue growth
of more than $4.9 billion over seven years
 Managed production and distribution of more than 1.5 million unique client materials
packets annually during a multi-year marketing communication program

4. Glenn Damon
404-606-0107 116A North 36th Street
glenn.damon@yahoo.com Mexico Beach, FL 32456
4
EDUCATION
B.S. in English Education from Georgia Southern University
Additional coursework at Georgia State University and Florida State University
Specialized training: emergency medical treatment, healthcare delivery management,
HIPAA, project management, safety, training management, and website design
OTHER INFORMATION
Languages: French, German, Spanish
Software: Access, Captivate, Excel, FrontPage, InfoPath, MapPoint, Project, Publisher,
PowerPoint, QuarkXPress, Rally, Salesforce, SharePoint, SnagIt, Visio, and Word
Volunteer with the American Red Cross