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4 ways to watch what you say as a leader

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Have you ever walked away from talking to a colleague with the feeling that what you had to say was valued?

Here are a 4 simple yet effective habits you can implement into your daily conversations, to have a positive impact on those around you.

Published in: Career

4 ways to watch what you say as a leader

  1. 1. 4 WAYS TO WATCH WHAT YOU SAY AS A LEADER
  2. 2. 4 WAYS TO WATCH WHAT YOU SAY AS A LEADER Great leaders pay attention to the details. Every word you say and each movement you accompany them with will have an effect on your followers and the environment you create around them.
  3. 3. HOW DO YOU ENGAGE IN CONVERSATION?
  4. 4. 1 THE “UH-HUH” APPROACH
  5. 5. 1 THE “UH-HUH” APPROACH All too often we’re more concerned with looking for an opportunity to interrupt and offer our own advice than we are with actually listening to what is being said.
  6. 6. THINK YES BEFORE YOU ENTERTAIN THE THOUGHT OF NO.
  7. 7. Allow employees to share their point of view, not necessarily by agreeing with them, but through subtle encouragement.
  8. 8. Allow employees to share their point of view, not necessarily by agreeing with them, but through subtle encouragement. SAY THIS: Yes uh-huh, ok, mmhmm
  9. 9. Allow employees to share their point of view, not necessarily by agreeing with them, but through subtle encouragement. SAY THIS: Yes uh-huh, ok, mmhmm INSTEAD OF THIS: No, errr, uuum, but, maybe
  10. 10. 2 UNCOVER WISDOM INSTEAD OF REVEALING INCOMPETENCE
  11. 11. 2 UNCOVER WISDOM INSTEAD OF REVEALING INCOMPETENCE You’re looking to get the best out of your team, so don’t hit them with high-pace intimidation that leads to mistakes - go slow.
  12. 12. BY APPLYING LESS PRESSURE, YOU’RE ABLE TO CREATE A FEELING THAT THERE’S LESS AT STAKE.
  13. 13. SAY THIS: “Just to make sure I understand…” “We’re in this together.”
  14. 14. SAY THIS: “Just to make sure I understand…” “We’re in this together.” INSTEAD OF THIS: “That’s not going to work.” “Find me another solution.”
  15. 15. 3 OFFER YOUR OPINION...LAST
  16. 16. 3 OFFER YOUR OPINION...LAST Imagine you’re in a meeting, and a workplace superior starts with, “In my opinion…” - everything else from that point on is doomed to agree, at least partially, with the initial statement.
  17. 17. AS A LEADER, YOU’VE GOT THE POWER, SO DON’T HOLD IT OVER YOUR SUBORDINATES’ HEADS.
  18. 18. Instead of offering your opinion as a standalone, connect it to what others have said previously and frame it as an addition.
  19. 19. USE THESE BRIDGING PHRASES: “That makes me think of…” “Remember what you said about…” “I see, and what about…” Instead of offering your opinion as a standalone, connect it to what others have said previously and frame it as an addition.
  20. 20. WHY THIS WORKS
  21. 21. WHY THIS WORKS Through framing your own opinions as stemming from the ideas of others, you give employees confidence in what they think and take away their fear of sharing.
  22. 22. WHY THIS WORKS Through framing your own opinions as stemming from the ideas of others, you give employees confidence in what they think and take away their fear of sharing. CONFIDENCE = improved collaboration and idea generation Because, after all, two heads are better than one.
  23. 23. 4 PROBE FOR MORE
  24. 24. 4 PROBE FOR MORE Someone’s first answer is seldom their best one.
  25. 25. IN ORDER TO DRAW INSIGHTFUL SOLUTIONS OUT OF YOUR TEAM, ASK AGAIN, AND AGAIN.
  26. 26. MORE IDEAS EQUAL MORE CHOICES, AND A HIGHER LIKELIHOOD OF THE BEST POSSIBLE DECISION BEING MADE.
  27. 27. SAY THIS: “Great, and what else?” “Should we do this, this, that or none of them?” “Why?”
  28. 28. SAY THIS: “Great, and what else?” “Should we do this, this, that or none of them?” “Why?” INSTEAD OF THIS: “Let’s do that.”
  29. 29. “REMEMBER THE DIFFERENCE BETWEEN A BOSS AND A LEADER: A BOSS SAYS ‘GO!’ AND A LEADER SAYS ‘LET’S GO!’”- E.M. KELLY
  30. 30. Improving lives through better education GetSmarter collaborates with the world’s leading universities to offer the highest quality, career-focused online short courses. Acquire new skills and advance your career with us today. www.getsmarter.ac

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