1. DeltaRail ICT Strategy
Gavin Andrew Harris
DeltaRail IT Operations Manager

2. DeltaRail ICT Strategy
Who are DeltaRail?
 DeltaRail is a software and technology company that is dedicated to the needs of
the rail industry. Our solutions support our customers in disciplines ranging
from train operations and signalling control to advanced infrastructure condition
monitoring, vehicle dynamics, structures, track and civil engineering.
 Around 80% of the business is devoted to the delivery of projects for Network
Rail in relation to their signalling control systems.
DeltaRail ICT Support
 DeltaRail ICT Support provides desktop support to approximately 300 users via
an in-house service desk. Back-end systems are supported by 2e2 as our hosting
partner and MDNX supply and manage our wide area network.
 As IT Operations Manager I manage the implementation, maintenance and
support of all business-critical ICT services. A significant aspect of this role is to
manage the service delivered by our IT suppliers.
 I am also accountable for the strategy, planning, resourcing and funding
requirements throughout the lifecycle of all DeltaRail ICT business systems.

3. Drivers for IT Change within DeltaRail:
 Licensing, hosting and WAN contract renewals are fast approaching
 Contracts are expensive, inflexible & no-longer aligned to business needs
 Aging physical IT Infrastructure, hosted in four private ‘Cloud’ environments
 Storage limits are being reached (e-mail archives, folder, shares & databases)
 Over-complicated private WAN architecture, enforced by ‘Cloud’ locations
 Key business systems are running old application releases from multiple vendors
 The current application architecture has little integration capability, resulting in
the proliferation of disconnected manual processes
 Upgrading current systems will incur additional set-up & support costs
 The IT Industry is being transformed by data-centre consolidation (IAAS) and
software service models (SAAS)
 How can DeltaRail deal with these drivers…?

4. 2012 - 2013 2015 - 2016

5. Core principles for planning IT change:
 Continue with the established principle of outsourced IT managed service
 Use trusted solutions from reliable, stable & proven integration partners
 Strive for contractual flexibility and meaningful SLAs
 Flexible and scalable technology with established, low effort upgrade path
 Utilise what we have more effectively, to ensure that DeltaRail has cost-
efficient and up-to-date business solutions
 Integrated & resilient architecture, that is provable and affordable
 Reduce business RISK by creating a FOUNDATION of Microsoft
applications with SIMPLIFIED processes, delivered by software
solutions that are FOCUSSED on business needs
 Establish systems that will facilitate future migration to SAAS platforms,
in-line with the needs of the business

6. Modernise & Integrate DeltaRail applications:
Replace the Finance system with a modern ERP system
RISK – old version, support is terminated & hosting agreement ends in April 2013
FOUNDATION – move to an ERP system matching our existing Microsoft landscape
SIMPLIFY – integrate project time recording with plans, work packages & timesheets
Upgrade & simplify the existing SharePoint system
SIMPLIFY – improve implementation, increase storage and remove bespoke elements
FOUNDATION – consolidate SharePoint usage into a single deployment model
FOCUS – SharePoint is not a specialist CRM tool, so remove the bespoke CRM element
Implement a new dedicated CRM system
SIMPLIFY – improve and simplify the sales pipeline process, using best practise
FOUNDATION – use SharePoint and ERP to store key sales documentation & data
FOCUS – SharePoint is not a specialist CRM tool, so remove the CRM element

7. Business & Operational Benefits:
 Integrated Microsoft applications, facilitating enhanced productivity, the
removal of task duplication and enabling mandatory process adoption
 Enhanced business collaboration, through SharePoint 2010 & Lync 2010
 Single database technology reduces complexity & improves supportability
 Automated management information reports that are meaningful
 Encourages improved project planning and resource management, a
programme management culture and enables detailed project accounting
 Reduced cost to maintain IT infrastructure and managed service provision
 Cost-effective business continuity and data retention
 Maintainable and supportable, with established, low effort upgrade path
 Microsoft and Amazon Online solutions utilised appropriately

8. The Plan: migrate to scalable infrastructure
1. Renew the Microsoft Enterprise Licensing Agreement and complete a SAM Audit
2. Rationalise locally hosted server estate by virtualisation
3. Improve desktop support & management by implementing MS System Centre 2012
4. Initiate an ITT process for the replacement of the existing Service Management, Data
Centre Hosting and WAN support agreements with a single partner, who will:
i. Virtualise the Data Centre hosted server estate and increase storage capacity
ii. Restructure current WAN to reduce unnecessary complexity & cost
iii. Create a modern, simplified and integrated Microsoft application stack
5. Contract with an experienced partner to implement MS Dynamics NAV 2013
6. Resolve storage issues by utilising Exchange Online Archiving and Amazon Glacier
7. Plan further migrations to MS Online solutions as they become available….
£350k expenditure to generate a saving of £1.4m over 3 years

9. DeltaRail ICT Strategy
Thank You