2. Refers to the choices we make that affect others for good or ill.
What is Ethics?
3. How do we know what is right and
wrong ethically in the workforce?
Code of
Ethics
Shared beliefs,
values, and moral
principles in a
workforce.
Everyone is
united with the
same morals.
4. What actions do we take once we
understand if something is ethical or not?
Code of Conduct
Establishes standards
of behavior to a
situation based off
the code of ethics.
5. Code of Ethics vs. Code of Conduct
THE CODE OF ETHICS- DETERMINES
WHAT IS ETHICAL.
THE CODE OF CONDUCT- HOW WE
SHOULD RESPOND TO THE
SITUATION.
7. Layout and
Design Ethics
Do not hide important
sentences inside long
paragraphs.
Misleading information is
unethical and can also be
illegal.
8. • -Use a well-organized
structure to get your
information to the
customer.
• -Bullet list or numbers.
9. Avoiding Fallacies
Creating fallacies makes you sound biased and
unreasonable.
Example: The Red Herron Fallacy.
-The employer may avoid the question from a customer by
answering another question to an unrelated topic.
10. Be truthful to
your clients.
01
Provide
accurate
information.
02
Use
compelling
truth instead
of dry truth.
03
11. Word Choice Ethics
-Do not use words with more than one meaning.
-Example: “A nominal charge will be accessed for using
our facility.”
-Nominal – “The named amount” or “very small.”
-Use correct word choice to eliminate confusion.
12. Being ethical is important to a
company's success as well as
yours.
Be confident with your
expressions to ensure customer
satisfaction.
