Creation of knowledge artefacts used during transition

1. Epiplex Rapid Transition Kit
(Automated Solution for Business Process Transitions)
BPO providers are facing multiple challenges in
meeting customer demands for rapid transition, quality,
efficiencies and integration with their in-house
processes. These challenges are further compounded
by high employee attrition for offshore providers.
Epiplex enables BPO providers, in accurate knowledge
transfer, to improve & measure the quality of training,
in effortless change management, and to mitigate the
risks associated with business transformation & high
attrition.
Epiplex’s Rapid Transition Kit can be downloaded from
the cloud and requires no installation. The remote
capture capability eliminates the need for onsite travel,
and the process capture can be remotely administered.
Epiance’s Omni capture©
technology enables accurate
object level capture in virtual environments such as
Citrix as well.
Current Transition Challenges
Higher Cost and Time for Transitioning Business Processes
Extended time lines and costs in
- Extraction of accurate & complete process knowledge
- Multiple onsite travel and visits
- Multiple Interactions with the customers
- Faster knowledge capture
Epiplex for Rescue
The Epiplex Rapid Transition Kit captures the business process in a highly efficient and
effective manner. It has an intelligent auto-filter which reduces irrelevant data as well as
an intelligent masking feature that automatically secures confidential information.
It also has effective change management functionality by allowing users to capture and
append only the changed steps in the process. This unique architecture automates many
of the activities of transitioning, thereby reducing cost and time by over 75%.
Rapid & automated dissemination of best practices across the organization
Reduction in number of employees and time spent at customer site (onsite)
Reduced customer intrusion
Remote capture capability
Multi-lingual documentation
Rapid Transition Kit Architecture
Transition Package
Capture Plug &
Play Link
Remote
Capture
Local Machine
Intelligent
Auto Filter
Intelligent
Mask
Citrix
Omni Capture
Scenario
Database
Content
Development

2. How Epiplex works
Capture
The Subject Matter Expert (SME) /Process Expert (PE) can record process scenarios step
by step on the live application using Capture engine. The SME/PE can review the captured
processes and edit as necessary. The Process editor also has capabilities to mask
confidential information. Epiplex Capture has an inbuilt OMNI adaptor to seemlessly
record processes from CITRIX and Virtual Desktops as well.
Content Development
Content Development component allows to review, edit and publish unlimited Documents
(WORD, PPT, PDF, Excel, HTML and XML) Simulations (HTML5), Workflows, SCORM
Compliant eLearning, Assessments and Cue Cards in 30 languages.
Content Development allows to embellish the content captured data with additional
call-outs, voice instructions, etc. Multiple knowledge interventions can be generated from
the same captured file via simulations which help end users to learn the process in a
simulated environment, Work instructions- which can be deployed in live production
environment and guides an end user to complete the transaction with greater efficiency
and SOPs- which create up-to date documentation on the process.
Enterprise Content Management System (ECMS)
ECMS enables project managers to create various courses and map eLearning content and
assign the courses to specific roles/user groups. The end users can view the assigned
course material (documents/simulations/process models/quizzes), practice and complete
the training from their desk. The details of content usage, including the scores of the
simulated tests are available for the managers, enabling them to manage the schedule
effectively.
Our Other Solutions
Implementation &
Change Management
BPOs & Shared Services
– Onboarding
Back Office Compliance
RPA Process
Documentation
EpiGenie RPA Solution
Case Study – IT Transition
Client: One of the largest BPO operators
Project: Business Process Transition
The Challenges The Epiplex Solution facilitated
The Transition project typically had a
cycle time of 12- 16 weeks or more which
required an average of 20 people to work
on the project at the client’s location.
Challenge to avoid defects in transition,
given the limited time available with
SMEs and the need to meet deadlines
and control costs.
SME’s were made to travel to offshore
location to provide training- which is
expensive.
Manual documentation of SOP’s which
was time consuming.
Accurate capture of process execution by
expert users and SMEs, including
annotation and notes on context and
domain.
Automated creation of Standard Operating
Procedural documents resulting in 80%
of the time savings.
Dynamic creation and deployment of
Knowledge objects (simulations and
Documents).
Parallel training environment for new
users in the offshore location, reducing
lead times in “kicking off” and delivering
training.
Result
Reduction of time taken to migrate large processes by 40%
Reduction of costs of OJT by $1 Million per year
Elimination of expensive defects in migration
The time to competency of new users is reduced by 50%
Epiance Corporate Office
Maruthi Towers, 9th 'B' Main
Ex Chairman Layout, Banaswadi Main Road,
Bangalore-560043, India
Phone: + 91 80 4178 5000
E-Mail: sales@epiance.com
Website: www.epiplex500.com