1. GAURAV DIXIT
QUALITY ASSURANCE/ QUALITY CONTROL
ABRIDGEMENT
AREA OF EXPERTISE
Complaint Management
Warranty Management
Service Management
Quality Assurance
Supplier Quality
New Product Development
Process Quality
Hands on experience in Complaint Management developed Complaint Management system in Lotus notes
and Android App. with robust follow up and information mechanism within the organization and timely
solution to customer with the help of field services team.
Responsible for Warranty Management in west Region part of development team for android based
Warranty Portal, in that our replacement from dealer and distributor is entered and online analysis was
performed for betterment of Quality Standard.
Handled Dealer and Distributor network of approx 250 customers.
Managing presently 2 service centers in west region.
Hands on experienced in managing Quality Functions including In-Coming, In-House and Supplier
Assurance along with executing Quality Functions and managing functions of the auditor.
Streamlining Processes / Procedures to facilitate and Robust Quality Management Systems.
Proficient at maintaining business relationship with customers to achieve quality product and service
norms by resolving their service related critical issues.
Possess knowledge of ISO 9001:2008.
CAREER GLIMPSE
Halonix Technologies ltd. Mumbai Since Oct 13 to till date.
Phoenix Contact India, Delhi and Prithla. May’10 to Oct.13
Manoj Cables Industries, Delhi Sept’08 to Apr’10
Present roles and Responsibility (Halonix Technologies Pvt. Ltd.)
Business results
Development of service network
Service to retail and institutional customers
Trainingof technicians
A competent professional with over 8 years of rich cultural experience in Quality Control/ Assurance,
Complaint Management ,Process Quality, Supplier Assurance and Service Management.
Currently linked with Halonix Technologies Ltd, Mumbai as Asst. Manager.
Proficient at maintaining business relationship with customers to achieve quality product and service
norms by resolving their service related critical issues.
Ability to manage and complete projects to the highest standards meticulously and within specified
deadlines of the work. Possess good communication & presentation skills.

2. Monitoring and controllingHelpline facility
Capability and Competency Development
Attainments:
New process of Complaint Management in Phoenix Contact Group.
Set up of Complaint Management Dept. and Supplier Quality in HALONIX TECHNOLOGIES LTD.
Successful set up of two service centers in West Region.
Reduction in Warranty Cost.
Set up a process for revenue generation from service and implemented it.
Selling of AMC to customers.
Present roles and Responsibility (Halonix Technologies Pvt. Ltd.)
Business results
Development of service network
Service to retail and institutional customers
Trainingof technicians
Monitoring and controlling Helpline facility
Capability and Competency Development
Key Deliverables:
Accountable for Customer Complaints.
Accountable for Warranty management.
Handling the inspection of government body and third part inspection of coordinating with suppliers
regarding quality issues.
Accountable for the assessment of incoming and in process quality including product and manufacturing
audit @Supplier End. Taking care of the supplier rating & performance, supplier system development,
development of new supplier and supplier up-gradation by reducing defects & on time delivery.
Part of Team for the new product development including preparation of APQP, bill of material, control
plan, process flow, operator’s instructions and submission of PPAP.
Conversing with the customers related to new development product.
Executing quality tools & thereby safeguarding quality control and continual improvement.
Checking finished activities on daily basis and conducting technical audits at site; inspecting and
monitoringthe activities for maintainingtherequired quality norms; verifyingmaterials quality received at
site. Liable for the certification of IMS along with executing IMS system in plant.
Scrutinizing customer returned material with thehelp of problem solving techniques & making Action Plan
for the same including warranty analysis of the warranty failure components.
Responsible for preparing & displaying of departmental performance indicators (effectiveness & efficiency)
trend graphs such as customer complaint, customer return, in house PPM etc.
Managing CSA, KEMA, ATEX, UL and other certification audits along with dealing with customer for their
special requirement/ queries and complaints.
Handling the inspection of government body and third part inspection of coordinating with suppliers
regarding quality issues.
ACADEMIA
2008 Diploma in Electronics and Communication from C.R.R.I.T, Delhi

3. 2004 10th from St. Marks Sr. Sec public School Delhi.
TECHNICAL SKILLS[
Well versed with PowerPoint, Visio, MS Windows, MS Office and Internet Applications.
Contact Details:
WZ-12 Asalatpur ,Janakpuri ,New Delhi -110058.
Grvdixit4@gmail.com
9999174698
Dated With regards,
Gaurav Dixit