KP Right to Public Services Act 2014

1. Citizen Engagement for Social Service Delivery
Government of Khyber
Pakhtunkhwa
Right to Public Services Act
KP 2014
1

2. Citizen Engagement for Social Service Delivery
Public service now a right
• Right to time bound provision of public
service. Every eligible person (resident of KP)
shall have the right to:
– Access to public service (Accessibility)
– Receive the service within a specified time in a transparent
manner (Transparency)
– Demand performance of duties and function of designated
officer (Openness/Accountability)
– Hold accountable public officer and claim compensation
on failure and/or delay in service provision
(Accountability)
2

3. Citizen Engagement for Social Service Delivery
Public Display of Information
• Government may specify the time within
which such services will be provided.
• Notification of designated officers responsible
for disposal of public service.
• Recommendations will be sought from all
government departments on specified time
and precise description of service.
3

4. Citizen Engagement for Social Service Delivery
Provision of public service
4

5. Citizen Engagement for Social Service Delivery
What if public service is denied?
5
•Appellant Authority: Secretary of department
•Appellant authority shall give chance to both applicant and designated officer of being heard in
person

6. Citizen Engagement for Social Service Delivery
Penalty on non-provision
• Appellant authority may issue show-cause
notice to designated officer
– Deficient
– Not within time limit
• Appellant authority may impose fine on
designated officer not less than PKR500 but
not exceeding PKR25000
6

7. Citizen Engagement for Social Service Delivery
Penalty & Compensation
• Commission can also impose fine on appellant
authority for not deciding the appeals within
time, not less than PKR1000 but not exceeding
PKR25000
• The appellant authority and/or commission
may direct to award compensation not
exceeding 70% of fine imposed
7

8. Citizen Engagement for Social Service Delivery
Penalty & Compensation
• The commission may recommend disciplinary
action to defaulted public official
• Govt may publicize the good performers once
in a quarter, award roll of honour
• Govt may appoint independent panel of
evaluators for devising a comprehensive
policy, may prescribe cash awards
8

9. Citizen Engagement for Social Service Delivery
KP Right to Public Service Provision Commission
9
•Financial management or public administration, regulation and discipline
•Chief Commissioners and commissioners shall hold office for a term of 3 years and/or achieve the age of 65
years whichever is earlier
•In case of absence or incapacity, govt may appoint eligible person who shall hold office for a term less than 6
months

10. Citizen Engagement for Social Service Delivery
Powers of the commission
• Hearing appeals against orders of Appellant
authority
• Make provisions for speedy access to public
services
• Payment of compensations for delayed public
service provision by a designated officer to
eligible person
10

11. Citizen Engagement for Social Service Delivery
Incidental Provision
• Any person who is found guilty of frivolous
complaint, appellant authority may refer
his/her case to commission who will then
issue show cause notice and ask to report
within 15 days.
• If commission is not satisfied with his/her
reply, can impose fine not exceeding
PKR50000.
11

12. Citizen Engagement for Social Service Delivery
THANKS
12