Digital Transformation has become pivotal to all organizations for the past few years and many organizations realized what it takes to implement it. However, there is a new phenomenon emerging: DARQ - Distributed ledger technology, Artificial intelligence, Mix reality and Quantum computing.

1. D A R Q GETTING YOUR ORGANIZATION READY
FOR THE POST-DIGITAL ERA

2. AGENDA
Digital Transformation is Fundamentally Affecting All Industries.........03
What is Digital Transformation?...........................................................04
Technology is Pushing Transformation...................................................05
Emerging Digital Business Models………………………………………………......07
How Industries are Transforming?.........................................................08
Post Digital – the DARQ World!.............................................................09
Capabilities Enabled by DARQ Technologies…......................................10
Exploring the DARQ World……………………………………………………….….......11
Case Study – Leading German Car Manufacturer…………….……...….......12
Digital Maturity in the Services Sector……………………………………….......13
The Digital Insurer Model…..……………....................................................14
Decision Points……..……………...................................................................15
PRESENTED BY
Name: Ganesh Natarajan
Designation: Executive Director
Connect : Ganesh@FulcrumDigital.com

3. Digital Transformation is Fundamentally Affecting All Industries
Technology maturity
of the sector
Evolution over time
Health
Public sector
Manufacturing
Chemicals and agriculture
Assembly
Retail distribution
High tech
Retail banking Telecoms
Media
Tourism
Automotive
Utilities Winner-takes-all
dynamic
Oil and gas

4. What is Digital Transformation?
Digital transformation is
the continuous process by
which enterprises adapt to
or drive disruptive changes
in their customers and
markets by leveraging data
and converting processes,
activities and culture to
innovate new business
models, products, and
services to meet the digital
economy requirements.
Business
Models
TechnologyProcesses
TalentData

5. Technology is Pushing Transformation
TechnologyTrends
Leverage
Digital
Big Data / Analytics Sensors & Actuators Cloud
Computing
Natural User Interfaces Ubiquitous
Connectivity
Integrated Digital
& Physical
Experiences
Mobile
Technology
The Internet of
Everything
Automation of
Knowledge Work
The Social Matrix
Big Data &
Advanced
Analytics
Anything as-a-
service
Improve the Experience Enhance
Productivity
Find New Business Models
AdaptedfromMcKinseyGlobalInstitute–TenITenabledTrendsforthedecadeahead–May&ZensarAnalysis

6. Technology is Pushing Transformation
Owns NO Inventory
The World’s Most
Valuable Retailer
Creates NO Content
The World’s Most
Popular Content Owner
Owns NO Real Estate
The World’s Largest
Accommodation Provider
Owns NO Vehicles
The World’s Largest
Taxi Company

7. Emerging Digital Business Models
COST
MODEL
• Free, Freemium, Ultra-Low Cost
• Buyers Aggregator
• Price Transparency
• Reverse Auctions
• Usage based pricing
PLATFORM
MODEL
• Ecosystems
• Crowdsourcing
• Community
• Digital Marketplace
• Data Orchestrator
Source IDC, Accenture, News Analysis
EXPERIENCE
MODEL
• Customer Empowerment
• Personalization
Instant Gratification
• Reduced Friction
• Automation

8. How Industries are Transforming?
70% of large apparel
retailers use AI
powered designs
engines to predict
trends
AI is empowering
healthcare
applications such as
telemedicine and
mobile health
(mHealth) solutions
AI based Usage
Based Insurance
(UBI) will account
for at least 15% of
the global vehicle
insurance market
40% of ecommerce
is enabled by
cognitive personal
shoppers and social
networks
More than 40% of
field service calls
in manufacturing are
managed by virtual
service technicians
Blockchain/
distributed ledger
technology will be
adopted by 20% of
trade finance
worldwide
Insurance E-commerce Retail Manufacturing Finance Healthcare
Source IDC, McKinsey, Accenture

9. Post Digital – the DARQ World!
D
A
R
Q
Distributed Ledgers and Blockchains everywhere.
AI will completely reimagine the future of work.
Reality will be Mixed – Virtual, Augmented……
Quantum Computing will make anything possible.
And AI will be everywhere….assisting, augmenting and doing autonomous work!

10. Capabilities Enabled by DARQ Technologies
Processes
Data
Distributed Smart Ledgers
 Transact without middlemen
or trusted third parties
 Large scale collaboration and
transactions among
strangers
 Self executing smart
contracts
Artificial Intelligence
 Automate business functions
 Scan unprecedented
amounts of data
 Make the benefits of
analytics more widely
available
Reality
 New immersive
environments
 On-demand and
hands-free information
Quantum Computing
 Solve intractable
problems with today’s
computers
 Transform global
cybersecurity
 Discover new materials
Business
Models

11. Is the DARQ World for Real?
Distributed Ledgers
Blockchain and
cryptocurrency-focused startups
alone collected almost $3.9
billion in investments in the first
three quarters of 2018
Artificial Intelligence
91% of the companies are already
experimenting with AI to create
differentiation
Reality
VR and AR saw a 12% increase in
investment between 2016 and
2017 reaching $3 billion that year;
In the first three months of 2018,
companies invested
$750 million in AR/VR startups
Quantum Computing
It took 19 years to get from a
chip with two qubits to a chip
with 17 qubits launched by IBM
in 2017. Since then, IBM has
launched a 50 qubits chip. In
2018, Google unveiled the 72
qubits chip
Source: Accenture

12. Case Study – Leading German Car Manufacturer
Experimenting with DARQ technologies to transform the auto industry
Testing Distributed Ledgers
to protect cars from hackers,
for automatics payments at
gas stations, tamper proof
odometers, etc.
Teaming up with Nvidia to
add AI capabilities to new
car models
Providing step-by-step
Augmented Reality
instructions to help
employees service cars.
Using Simulation for testing
of car
Testing traffic flow
optimization, as well as
simulating chemical flows
of batteries to accelerate
battery development

13. Digital Maturity in the Services Sector
• Customer advocacy
• Managed, personalised journeys
• Proactive and predictive support
• Nurturing co-creating communities
• Operational efficiency
• Service transaction
• Reactive response
• Issue resolution
• Information silos
Today Tomorrow
• Emails and phone calls
• Informative websites
• Information systems
• Desktop-based
Strategic
Operational
• Information consistency
• Social interactions
• Engaging experiences
• Connected devices
• Touch and voice based
• Agree upon business
capabilities in scope
• Define appropriate
dimensions and rubrics
• Assessment process;
appropriate methods
• Analysis of assessment
output
• Themes to inform a
digital strategy
and planning
framework
Design
Run
Reflect

14. The Digital Insurer - Leader Strategy Replayed
FULCRUMINNOVATIONLAB
Journey mapping
Questionnaires
Service Mapping
Observation
Participation
THIRD PARTY (GW/ DC)
(INTEGRATE)
FULCRUMONE
(ENHANCE)
FULCRUMONE
(BUSINESS PLATFORM)
REARCHITECTING CORE SYSTEMS
CLOUD INFRASTRUCTURE SERVICES
DIGITAL INSURANCE SOLUTIONS
BUSINESS PROCESS OPTIMIZATION AND AUTOMATION
DIGITAL MATURITY ASSESSMENT
CUSTOMER EXPERIENCE REDESIGN
ANALYTICS HUB - AI/ML Towards Predictive & Prescriptive Analytics
CHANGEMANAGEMENT
(TraditionalWorkshops&DigitalLearning)
PredictiveandPrescriptive
DataFlow
DataFlow
DataFlow
BUILD/STRENGTHEN
PARTNER

15. Decision Points
Is your digital foundation ready for
DARQ?
How are you adding DARQ skills to your
current workforce?
Determine how your organization will access
the DARQ technologies that are relevant for
your business, keeping in mind their different
levels of maturity.
How can you use DARQ to shape the future
of your industry?
1 2
3 4
Source: Accenture

16. www.fulcrumdigital.com
Let DARQ lead you on the path to
digital light!