Microsoft Cloud for Healthcare: Enhance Patient Engagement

Microsoft Cloud for
Healthcare
Better experiences. Better insights.
Better care.
© 2022 Microsoft Corporation All rights reserved.

Microsoft mission
Empower every person and
every organization on the
planet to achieve more
2

30%
of US frontline healthcare
workers in the are
considering leaving the
profession, and there is a
projected shortage of 18
Million frontline
healthcare workers
worldwide by 2030.
The COVID-19
pandemic was a
catalyst for change,
creating a shift in
business priorities
across healthcare…

Healthcare consumers are making active decisions
about their healthcare spending and experiences
75%
Consumers consider their healthcare decisions as the
most important and expensive decisions they make.
45%
of consumers report in 2021 that they have already
changed their healthcare brand preference. 62%
expect that their brand preference will change once
the pandemic is over.

Frontline healthcare
worker ripple effect
55%
of healthcare workers, reported burnout prior to 2020.
30M
estimated global shortage of healthcare workers
by 2030.
Source: Sea Intelligence, August 2021

80%
of healthcare providers
plan on increasing their
investment in technology
and digital solutions over
the next five years.
(HIMSS 2021)
The pandemic validated cloud’s value
proposition. The ability to use
on-demand, scalable cloud models to
achieve cost efficiency and business
continuity is providing the impetus for
organizations to rapidly accelerate
their digital business transformation
plans. The increased use of public
cloud services has reinforced cloud
adoption to be the ‘new normal’ now
more than ever.
- Sid Nag
Research Vice President, Gartner
As a result, healthcare organizations are looking for a new approach to
pave the way for future stability and resiliency

offers outcomes-focused AI to help enable your organization solve some of the industry’s biggest
challenges and accelerate outcomes.

Microsoft Cloud for Healthcare
Providing trusted and integrated cloud capabilities to deliver better experiences, better insights, and better care
Deliver personalized
experiences to engage
patients in secure,
individualized encounters
through every point of care.
Connect, engage, and
efficiently manage your
healthcare workforce with
tools that help them provide
the best possible care.
Leverage insights to improve
patient care by connecting
data from multiple sources
and using predictive analytics
for data modeling and
identifying clinical trends.
Enhance patient
engagement
Empower health
team collaboration
Improve clinical and
operational insights
Enhance clinician
experiences
Reduce time spent
documenting patient
encounters and alleviate
provider burnout through
AI-powered solutions that
drive more personal and
accessible healthcare.
Built on a
foundation of
Security/Privacy/Compliance
Make it faster and easier to provide more efficient care and
help customers support their security, compliance, and
interoperability of health data.
Interoperability

Data models Partner ecosystem
HEALTHCARE INDUSTRY SPECIFIC
Connectors & APIs
Care coordination
Develop systems of care management with clinical
intelligence and workflows
Remote patient monitoring
Combine IoT and analytics to optimize treatments
Care collaboration
Optimize resources and solve problems collectively
Diagnostic intelligence
Empower radiologists to drive action, quality, and efficiency
Ambient clinical intelligence
Automatically document patient encounters
Clinical documentation
Reduce administrative tasks and burnout
Personalized care
Build relationships through enhanced experiences
Patient insights
Transform data into prescriptive insights
Virtual health
Provide new avenues for care
Operational analytics
Gain insights to help optimize operational effectiveness
Clinical analytics
Access and securely share actionable data insights
Data
and AI
Capabilities enabling better experiences, better insights, better care

Microsoft Cloud for Healthcare enables a unified,
predictive approach
Interoperability
Unify data from across
your organization
Modularity
Use one or all solutions
for any technology
Agility
Unify and analyze
massive amounts of
data with AI
Extensibility
Easily optimize Microsoft
technologies for your
particular use cases
Security, compliance, and privacy
Protect sensitive information, rely on robust compliance platforms, and trust your data is private

Partner ecosystem
Growing partner ecosystem
of strategic partners that
accelerate the delivery of
value to our customers by
leveraging Microsoft Cloud
for Healthcare capabilities.
Industry data model that
enables data interoperability
to unify and enrich data to
and from multiple systems.
Foundation of privacy and
security across the Microsoft
and partner ecosystem.

© 2020 Microsoft Corporation All rights reserved.
Microsoft Cloud for Healthcare Partner ecosystem

Enhance patient
engagement
Deliver personalized experiences to engage patients in secure,
individualized encounters through every point of care

Enhance patient
engagement
Create unified, omnichannel communication across
the patient journey, organizations can deliver digital
convenience that promotes better patient engagement
and greater satisfaction. Personalized, automated
outreach, using the Nuance Patient Engagement
Solutions provides patients with relevant information
over their preferred method of contact.
Expand care access and offerings by enabling secure,
compliant virtual visits with chat, video, or voice
through Microsoft Bookings app through Teams. Use
AI-powered Azure Health Bot to enhance both online
and pre-visit support.
Drive better care coordination using Patient insights—
establish a 360-degree view of each patient to create
tailored care plans.

Nuance Patient
Engagement solutions
Interactive Voice Response (IVR) understands caller
intent and can use voice-to-message capabilities to
provide immediate, personalized assistance and reduce
call wait times.
Patient Support offers interactive bilingual 24x7x365
assistance powered by industry-leading natural
language understanding through IVR and virtual
assistant capabilities.
Appointment Management automates voice and SMS
appointment reminders or field inbound voice
appointment inquiries and offer real-time rescheduling
capabilities on the channel of contact.

Personalized care
Patient access
Give patients access to services like scheduling,
messaging, health bots, and more via an intuitive
patient portal.
Unified patient view
Personalize patient experiences by unifying clinical
data from EMR and EHR systems with patients’
consumer information.

Personalized care
Virtual health bot
Provide a self-service engagement channel by building
chatbots to support scheduling, appointment
management, triage info and more.
Patient outreach
Streamline and tailor patient outreach leveraging
pre-built, HEDIS-based patient segments and
healthcare-specific event templates.

Data
governance
Patient
service center
Patient
outreach
Patient
access
Security / Compliance / Privacy
Self-service access
Partner
ecosystem
Automated
assistant
Workflow
orchestration
Patient
portal
Messaging
Virtual appointments and
Bookings
Physician
engagement
Contact
information
External
records access
Unified
Patient view
Health
assistant
Continuous
data
refinement
Patient engagement
Service center support
Patient
segmentation
Patient
engagement
campaigns
Event
management
Subscription
lists
Patient
journey
support
Marketing
emails
Social
activities
Lead
management
Patient conversation
monitoring
Knowledge base Smart assist Agent scripts Follow-ups
‘Personalized care’ helps build relationships through omnichannel experiences
Interoperability Operational data Clinical data Analytics
Dynamics 365 Marketing
Microsoft Teams Dynamics 356 Customer Service (plus Digital Messaging Add-In)
Azure Health Bot
Power Apps Power Automate

‘Personalized care’ helps build relationships through omnichannel experiences.
Self-service access
Partner
ecosystem
Automated
assistant
Workflow
orchestration
Patient
portal
Messaging
Virtual appointments and
Bookings
Physician
engagement
Contact
information
External
records access
Unified
Patient view
Health
assistant
Continuous
data
refinement
Patient engagement
Service center support
Patient
segmentation
Patient
engagement
campaigns
Event
management
Subscription
lists
Patient
journey
support
Marketing
emails
Social
activities
Lead
management
Patient conversation
monitoring
Knowledge base Smart assist Agent scripts Follow-ups
Dynamics 356 Customer Service (plus Digital Messaging Add-In)
Power Apps Azure
Health Bot
Power Automate
Microsoft Teams Dynamics 356 Customer Service (plus Digital Messaging Add-In)
Azure
Power Apps Power Automate
Microsoft Teams
Microsoft Teams
and Power Apps
Data
governance
Patient
service center
Patient
outreach
Patient
access
Interoperability
Azure Health Data Services
Azure FHIR Sync Agent
Dataverse Health Data Exchange API
Third-party connectors
…
Operational data
Azure Synapse Analytics
Microsoft Dataverse
…
Clinical data
Azure Internet of Things (IoT)
…
Analytics
Power BI
Azure Cognitive Services
Text Analytics for health
…

“The flexibility, extensibility, and ease of use of
Dynamics 365 enable rapid progress with data
enrichment, and this ensures that we provide the
best possible patient experience.”
J.D. Whitlock
Chief Information Officer
Challenge
Dayton Children’s Hospital wanted to personalize communication and
outreach efforts but struggled to do so due to siloed clinical and customer
engagement data.
Benefits
• Provided care team members with a 360-degree view of the patient.
• Enabled Dayton Children’s Hospital to create dynamic patient segments
to drive outreach.
• Unlocked new analytics capabilities to better track against critical KPIs.
Solution
Dayton Children’s Hospital implemented Dynamics 365 Customer Insights
to establish a flexible, scalable, HIPAA-compliant data foundation for both
clinical and marketing information.

Patient access
Maximize contact center effectiveness with insights into
patient sentiment by agent and over time
Unified patient view
Develop a deeper understanding of each patient’s needs
by unifying data from across health data systems.
Virtual health bot
Seamlessly transition from health bots to agents with
full chat and care history, script templates, and more.
Patient insights
Transform data into prescriptive insights

‘Patient insights’ transform data to prescriptive insights
Data
governance
Connecting and unifying data sources Analyzing for insights Delivering actionable intelligence
Siloed data sources
Data enrichment
EHR data
Patient population
Claim data
Administrative data
Clinical trial data
1st and 3rd
party data
Intelligence
Patient insights Care insights
Consolidated
patient record view
Patient interactions
and health record
Health assistant
Appointment and
facility instructions
Patient trends
Summary view of
daily activities
Response time
Patient satisfaction
KPI analysis
Case resolution
Case priorities
Emerging topics
Activation
Marketing and
engagement
Data normalization, virtualization, de-identification
Interoperability
First- and third-party
Data connectors
Unified Patient
View
Cognitive Services
(Speech, Language, Vision, Decision, Open AI)
Custom dashboards
Dashboards for
healthcare
Vital records
Health plans
Wearables
Health surveys
Patient/disease
registries
Patient records
Administrative
Clinical
Operational
Marketing
Social determinants
of health
Claims and billing
Patient Institution
Mobile
Web
Social
Health bots
In-person
Care coordination
Faster diagnosis
Personalized
customer care

‘Patient insights’ transform data to prescriptive insights.
Azure Data cloud Dynamics 365 Sales
Dynamics 365 Customer Service
Azure Cognitive Services Power Platform
Connecting and unifying data sources Analyzing for insights Delivering actionable intelligence
Siloed data sources
Data enrichment
EHR data
Patient population
Claim data
Administrative data
Clinical trial data
1st and 3rd
party data
Intelligence
Patient insights Care insights
Consolidated
patient record view
Patient interactions
and health record
Health assistant
Appointment and
facility instructions
Patient trends
Summary view of
daily activities
Response time
Patient satisfaction
KPI analysis
Case resolution
Case priorities
Emerging topics
Activation
Marketing and
engagement
Data normalization, virtualization, de-identification
Interoperability
First- and third-party
Data connectors
Unified Patient
View
Care coordination
Faster diagnosis
Personalized
customer care
Custom dashboards
Dashboards for
healthcare
Vital records
Health plans
Wearables
Health surveys
Patient/disease
registries
Patient records
Administrative
Clinical
Operational
Marketing
Social determinants
of health
Claims and billing
Patient Institution
Mobile
Web
Social
Health bots
In-person
Azure
Data cloud
Dynamics 365
Customer Service
Power Platform
Power Platform
Dynamics
365 Sales
Data
governance
Interoperability
…
Operational data
Microsoft Dataverse
…
Clinical data
…
Analytics
Power BI
Azure Cognitive Services for Language
…

“The new technologies we’ve rolled out will have
a positive impact on hundreds of thousands of
patients. That’s how we’re making the most of
Microsoft tools to bring innovation and care into
our communities.”
Chad Brisendine
Vice President and Chief Information Officer
St. Luke’s University Health Network
Challenge
In the early days of COVID-19, St. Luke’s vaccine call center activity surged
from 500 calls a day to 5,000.
Benefits
• Used Patient 360 to help ensure that all customer interactions are backed
by the right insights.
• Effectively facilitated virtual teamwork without tedious data entry and
evaluation.
• Enabled real-time access to relevant data to accelerate problem-solving.
Solution
With employer information stored in multiple systems, they used Dynamics
365 to consolidate data into one system and communicate directly with the
people who use their services through Microsoft Cloud for Healthcare
(Dynamics 365 Patient 360). Helping to simplify complicated tasks and
empower call center employees with new tools to better serve customers.

Virtual health
Provide new avenues for care
EHR connector with Teams
Empower providers to give meaningful remote consultations
using data connectors to securely surface patient data from
EHRs directly in the provider’s Microsoft Teams environment.
Virtual visits
Enable a full virtual experience by connecting patients and
providers through Microsoft Teams to support remote
scheduling, consultations, and more.
Virtual health bot
Deliver remote care experiences at scale by building chatbots
from templates in Azure Health Bot with built-in triggers to
triage care and direct next best actions.

Unified
Patient View
‘Virtual health’ provides new avenues for care
Data
governance
Care team
experience
Patient
experience
Secure
authentication
protocols
Schedule and
view care
information via
the patient
portal
Automated
assistant
Connect through mobile visits
Enrich virtual appointments
Bookings and Self-Scheduling
Device check
Conduct virtual appointments
Automatic confirmations and reminders (SMS and email) Waiting room
Browser join
View EHR data
Launch virtual visits from EHR or any
scheduling workflow
Care management tools
EHR integration with Teams
(Cerner and Epic)
Queue management Appointment call analytics
Scheduling
Health record
access
Scheduled
and on-
demand
appointments
Patient
dashboards
In-take forms

Schedule and
view care
information via
the patient
portal
Unified
Patient View
Microsoft Teams
Azure Health Bot
Secure
authentication
protocols
Automated
assistant
Connect through mobile visits
Enrich virtual appointments
Bookings and Self-Scheduling
Device check
Conduct virtual appointments
Automatic confirmations and reminders (SMS and email) Waiting room
Browser join
View EHR data
Launch virtual visits from EHR or any
scheduling workflow
Care management tools
EHR integration with Teams
(Cerner and Epic)
Queue management Appointment call analytics
Microsoft Teams
‘Virtual health’ provides new avenues for care.
Azure Health
Bot
Scheduling
Health record
access
Scheduled
and on-
demand
appointments
Patient
dashboards
In-take forms
Microsoft Teams
Data
governance
Care team
experience
Patient
experience
Microsoft
Teams
Interoperability
…
Operational data
Microsoft Dataverse
…
Clinical data
…
Analytics
Power BI
…

Enabled clinicians to spend
more time with patients
“Now our clinicians can look at all their
communications and access all the information
that they need about their patients with
Microsoft Teams.”
Dr. Vish Anantraman
Associate VP and Chief Technology Innovation Officer,
Northwell Health
Challenge
Clinicians at Northwell Health, an integrated healthcare network in New York,
were spending 50% of their day doing administrative tasks, reducing the time
spent with patients.
Benefits
• Sped up finding patient information by adding a chatbot extension to
their EMR solution.
• Simplified requesting information and improved processes, such delivery
of medications.
• Strengthened work-life balance by supporting mobile options.
Solution
They deployed Microsoft Teams to 72,000 users across their organization,
providing clinicians, pharmacists, social workers, and other care team
members with a common tool for collaborating and messaging.

Empower
health team
collaboration
Connect, engage, and efficiently manage your frontline
healthcare workforce with tools that help them provide the best
possible care

Optimize patient engagement from anywhere,
anytime by unlocking the power of IoT and analytics
to support care management.
Enable effective care management, scheduling, and
resource optimization by empowering care team
members with the right operational tools.
Enable secure collaboration and messaging within or
outside – from housekeeping to billing to payors –
from a single, highly configurable platform.
Empower health team
collaboration

Care management
Create and assign care plans, allocate tasks, leverage custom
dashboards, and view all relevant patient information with
prioritized needs in Dynamics 365 or PowerApps.
EHR integration
Leverage the Patients app to curate a list of high-risk patients
that need monitoring and automatically pull their latest details
from the EHR system.
Resource optimization
Dispatch the right care members with the right equipment and
medical supplies using Resource Scheduling Optimization.
Home health
Optimize routes to accelerate care delivery at patient homes
with Dynamics 365 Field Service and prepare contact centers
with context, relevant knowledge articles, scripts and
workstreams to address patient issues.
Care coordination
Develop systems of engagement with intelligent
workflows

Empower health team collaboration
Data
governance
Remote patient
management
Allow for remote
patient care across
all platforms
Care
collaboration
Share knowledge
and collaborate
more efficiently
across all
platforms
Care
coordination
Communicate the
right information,
at the right time,
to the right people
across all
platforms
Home health
Care team collaboration and organization
IoT communications
Care management
Share relevant context about
patients
Scheduling and coordination
Home health case
management
Home care work
orders
Statistical data for
patient or provider
Patient information Schedule board
Resource scheduling
Care team enablement
Care team
schedule view
Visiting route
optimization
Home visits calendar Home visit summary Home visit tasks
Follow-up
communication
Secure image and
message sharing
Message
urgency tags
Care team
communication
Staff
management
Dashboards
Smart tracking
systems
In-person/virtual
meetings
Microsoft
plans/tasks
Schedule
management
EHR integration
Approvals
1st and 3rd party connector synchronization
Shift
management
Virtual visits
Health assistant
Patient biometric data Patient health trends IoT devices
Health goals and activities
Care plan templates
Patient progress tracking
Care team collaboration
Caregiver actions
Care plan alteration
Access comprehensive
patient information
Manage and log
clinical data
Unified Patient View
Patient observations
Patient encounter tracking
Procedure record
capabilities
Timeline
Note taking and access
Milestone tracking
Patient test results

Empower health team collaboration.
Azure Dynamics 365 Customer Service Microsoft Teams Dynamics 365 Field Service Dynamics 365 Sales
Data
governance
Remote patient
management
Allow for remote
patient care across
all platforms
Care
collaboration
Share knowledge
and collaborate
more efficiently
across all
platforms
Care
coordination
Communicate the
right information,
at the right time,
to the right people
across all
platforms
Home health
Care team collaboration and organization
IoT communications
Care management
Share relevant context about
patients
Scheduling and coordination
Home health case
management
Home care work
orders
Statistical data for
patient or provider
Patient information Schedule board
Resource scheduling
Care team enablement
Care team
schedule view
Visiting route
optimization
Home visits calendar Home visit summary Home visit tasks
Follow-up
communication
Secure image and
message sharing
Message
urgency tags
Care team
communication
Staff
management
Dashboards
Smart tracking
systems
In-person/virtual
meetings
Microsoft
plans/tasks
Schedule
management
EHR integration
Approvals
1st and 3rd party connector synchronization
Shift
management
Virtual visits
Health assistant
Patient biometric data Patient health trends IoT devices
Health goals and activities
Care plan templates
Patient progress tracking
Caregiver actions
Care plan alteration
Microsoft Teams
Access comprehensive
patient information
Manage and log
clinical data
Unified Patient View
Patient observations
Patient encounter tracking
Procedure record
capabilities
Timeline
Note taking and access
Milestone tracking
Patient test results
Dynamics 365 Field Service
Microsoft Teams
Dynamics 365 Sales
Dynamics 365 Customer Service
Azure
Interoperability
…
Operational data
Microsoft Dataverse
…
Clinical data
…
Analytics
Power BI
…

Empower health team
collaboration
“Using Teams to get the entire care team on the
same page will ultimately increase patient
satisfaction and drive better patient outcomes.”
Dr. Vish Anantraman
AVP and Chief Innovation Officer for Technology,
Northwell Health
Challenge
Northwell Health wanted to help its clinicians address their communication
challenges and replace the wide variety of solutions in place that were not
keeping up with changes in healthcare.
Benefits
• Enabled critical functionality such as read receipts, priority messaging,
and mobile access.
• With secure, real-time communication, clinicians can better understand
a patient’s current condition and interact accordingly.
• Streamlined processes between pharmacy and frontline clinicians.
• Helped clinicians find patient information and test results on their
smartphone with just a few clicks so they can answer questions
immediately.
Solution
Northwell deployed Teams with security protections, so physicians could share
patient information while remaining compliant with the Health Insurance
Portability and Accountability Act (HIPAA). Northwell also leveraged the Azure
API for FHIR to develop NORA, a Microsoft Teams chatbot that assists with
finding patient information.

Optimize resources and solve problems collectively
Connect and engage the healthcare workforce
• Get information to the right care team member with secure
messaging features such as priority notifications and message
delegation in Microsoft Teams
• Capture, annotate, and share images using Smart Camera
• Keep critical, time-sensitive communications one-click away with
Walkie Talkie
Efficiently manage and motivate your workforce
• Empower your workforce with self-service tools to manage their
schedule, submit time-off requests, and clock in and out using Shifts
• Use Microsoft Planner and To-Do to manage tasks, oversee progress,
and streamline approvals
• Manage data collection, like pre-appointment questionnaires for
patients, easily using Chatbots and Microsoft Forms
• Create and automate workflows to ensure consistency and reduce
burden across your workforce with Power Apps and Power Automate
• Supply your frontline workforce with lightweight, healthcare-ready
Microsoft Surface devices that are as versatile as the demands of
the job

“We use Microsoft Bookings in Teams to
schedule checkups with patients….
Connecting this way saves our doctors valuable
time and helps ensure that patients still enjoy
exceptional care.”
Chad Brisendine
Vice President and Chief Information Officer
St. Luke’s University Health Network
Challenge
Finding new ways to adapt to staffing shortages and keeping high-risk patient
safer, while maintaining consistent, high-quality care.
Benefits
• Doctors use devices equipped with Teams to add calling capabilities to
their clinical messaging application.
• For patient checkups, doctors use Teams to connect with patients in their
rooms without the need for time-consuming travel to and from facilities
or costly solutions installed in individual rooms.
• Microsoft Teams supports St. Luke’s tele-sitters program, helping
employees monitor high-risk patients remotely and effectively. The use of
Teams for our tele-sitters initiative helped adapt to a staffing shortage
and continue providing consistent quality of care
Solution
From clinical huddling and virtual visits with patients to an innovative new
“tele-sitters” program to keep high-risk patients safer, Teams has become an
integral part of how St. Luke’s delivers patient care through its healthcare
workforce on the frontline.

IoT devices
Ingest real-time information from wearables and IoMT devices
using Azure IoT to track patient conditions remotely and
engage as needed to promote effective recovery.
Custom dashboards
Use your data to build a patient insights dashboard in Power BI
or integrate it directly into an electronic medical record used by
care teams.
Virtual visits and consults
Conduct patient virtual visits or provider virtual consults
through Microsoft Teams and Microsoft Bookings.
Remote patient
monitoring
Enables the transfer and integration of remote device
and sensor data to support care team management

Empower health team
collaboration
“Without the Azure API for FHIR that Sensoria
Health used for the clinician remote monitoring
software, and without the interoperability Azure
IoT Central gives us, we’d be fighting diabetic
foot disease with one arm tied behind our backs.
And when you’re talking about preserving limbs
and life, you need to be fighting at full strength.”
Dr. David Armstrong
Cofounder of the Southwestern Academic Limb Salvage Alliance
(SALSA)
Challenge
Rancho Los Amigos was looking for an innovative alternative to the traditional
boot or cast prescribed for diabetes-related injuries.
Benefits
• Enabled foot stabilization, mechanical offloading, and constant data to
patients, their doctors, and others within their circle of care.
• Leverage real-time insights to personalize care and increase the chances
that diabetic ulcers heal fully, which in turn decreases the likelihood that
people with diabetes will need to give up their limbs.
Solution
By partnering with Sensoria Health, they developed a continuous patient
monitoring cloud solution using templates within Azure IoT Central to
quickly connect the boot and its valuable sensor data to the cloud and
take advantage of the Azure API for FHIR (Fast Healthcare Interoperability
Resources) for highly secure management of personal health information
(PHI).

Enhance clinician
experiences
Reduce time spent documenting patient encounters and alleviate
provider burnout through AI-powered solutions that drive more
personal and accessible healthcare

Nuance Enhance clinician
experiences
Ambient clinical intelligence
Nuance DAX is an AI-powered, voice-enabled solution that
automatically documents patient encounters accurately and
efficiently at the point of care.
Clinical documentation
Cloud-based clinical documentation and in-workflow guidance.
Helps capture the patient story more naturally and efficiently
allowing providers to spend less time on document and improve
the quality of care.
Diagnostic intelligence
Cloud-based medical image sharing and exchange platform.
Accelerates patient care delivery, reduces costs associated with
delayed and inefficient image sharing, and offers new
opportunities for revenue growth and expansion.

“All of my fellow providers that have
implemented DAX are very happy. The product
has improved our workload and our patient
encounters to the upper level of satisfaction.”
Dr. Mokarroma Sharmin
Family Medicine Specialist, WellSpan Health
Challenge
WellSpan wanted to maximize their ability to serve local
communities, while devoting sufficient attention to each patient’s
unique needs and backgrounds.
Benefits
• Enabled providers to direct their full attention to patient
conversations to hear their stories and absorb subtle details.
• Reduced physician burnout by alleviating in-visit stress and
shrinking after-hours workload.
• Expanded patient capacity and more personalized care.
Solution
WellSpan adopted Nuance Dragon® Ambient eXperience™
(Nuance DAX™) to streamline processes across the organization.

Connect data from across systems, creating insights to enable
healthcare providers to predict risk and help improve patient
care, quality assurance, and operational efficiencies

Improve operational efficiency by synchronizing
management efforts across clinicians and
administrators.
Transform care coordination using data-driven
insights to improve clinical decision-making and care
experiences.

Clinical analytics
Population health
Support population health using Azure Healthcare APIs to
compare clinical patient data against massive datasets of
structured and unstructured population health information.
Predictive care guidance
Enable HCPs to provide predictive, personalized care by
analyzing unified datasets with Azure AI and Machine Learning
and sharing insights through clinician dashboards.
Virtual health
Connect remotely with patients using Azure IoT Hub to ingest
data from remote IoT and IoMT devices and present that
information directly in Microsoft Teams.
Access and securely share actionable data to help
improve patient care

Improve clinical and operational insights
Data
governance
Operational
analytics
Gain insights to
help optimize
operational
effectiveness
Clinical
analytics
Access and
securely share
actionable data
insights
Population health management
Clinical research
Behavioral analytics and alerts
Imaging intelligence
Partner and customer use cases
Throughput and readmission management
Facility and supply chain insights
Forecasting resources and automated alerts
Billing
Resource management
Predictive maintenance Facilities and equipment management

Improve clinical and operational insights.
Data
governance
Operational
analytics
Gain insights to
help optimize
operational
effectiveness
Clinical
analytics
Access and
securely share
actionable data
insights
Population health management
Clinical research
Behavioral analytics and alerts
Imaging intelligence
Partner and customer use cases
Throughput and readmission management
Facility and supply chain insights
Forecasting resources and automated alerts
Billing
Resource management
Predictive maintenance Facilities and equipment management
Interoperability
…
Operational data
Microsoft Dataverse
…
Clinical data
Text Analytics for Health
…
Analytics
Power BI
…

“We realized that if we could help our patients
handle their emotions, we could also give them
recommendations on how to live their lives
better. And we’ve developed a secure, data and
technology-driven way to do it.”
Dr. Peter Kirschner
CEO, Anima Mentis
Challenge
Austrian mental health provider wanted to revolutionize the
prevention and management of burnout among its patients.
Benefits
• Provides a 360-degree view of patients’ mental health issues
which allows them to deliver a truly personalized care plan for
patients that can be continuously updated based on
contextual and biometric data.
• Using Azure components helps to deliver a secure, compliant
and privacy-preserving platform.
Solution
Anima Menis developed a ground-breaking App solution that
combines AI and data-based insights to provide tailored advice to
its clients.

Operational analytics
Resource management
Optimize supply chain, staffing, and cost management using
Azure Healthcare APIs to unify datasets and reveal actionable
insights into cross-institutional operations.
Claims collaboration
Establish a streamlined, collaborative claims approval process
by unifying claims datasets and using data connectors to
surface key insights in Microsoft Teams.
Patient throughput
Enable better throughput and readmissions management by
ingesting IoT data through Azure IoT Connector for FHIR to
establish actionable insights into supply and facility utilization.
Gain actionable insights to optimize operations

“With Text Analytics for health, we can find key
indicators in clinical documents instantly and
then abstract and display all pertinent
information to improve the speed and quality of
our reviews.”
Andrea Browman
Vice President of Utilization Management, Kepro
Challenge
To deliver valuable and timely healthcare quality reviews, Kepro’s clinical teams
required a natural language processing solution to augment the processing of
lengthy, unstructured clinical documentation.
Impact
Kepro has improved both the speed, efficiency, and quality of its healthcare
reviews. Using Text Analytics for health helps it continue to meet service level
agreements and give clinical staff more time to conduct thorough healthcare
quality analysis.
Solution
The teams now use Text Analytics for health—a text-mining AI service that’s
part of Microsoft Azure Cognitive Services—to process numerous, extensive
clinical documents, quickly identifying the relevant clinical entities and their
relationships.

Today, leveraging all your
data is critical to improving
patient care, health team
efficacy, and organizational
performance.

But most healthcare
organizations only
leverage a fraction
of the data that’s
available
Hospitals produce
50 petabytes of siloed data
per year and only use 3%,
making it difficult to
unlock valuable insights.
— World Economic Forum, 2019
Outreach
and service
center
Patient medical
records
Patient trends
Clinical data
Patient

We’re unifying
disparate data sources
to establish a singular,
in-depth profile of
each patient
Healthcare specific
Leverage health data models
that align with FHIR, DICOM,
and other global data standards.
Interoperability
Ingest, enrich, and unify data,
enabling faster time to value.
Faster innovation
Extend value with additional
solutions, analytics, and
predictions.
Patient trends
Clinical data
Outreach
and service
center
Patient medical
records
Engagement
Segmentation
Emails
Laboratory
tests
Administrative
Treatment
Population
health
EHR
Vitals data
Diagnosis
data
Claims data
Patient
interactions
Unified
Patient
View

Give providers insights
about their patient’s health.
Connect data from across
the care system.
Reduce readmissions for
high-risk patients.
Leverage analytics-driven
platforms to identify revenue
opportunities.
Unlocking
broader clinical
and operational
insights
Clinical analytics Operational analytics
Process patient data to
identify patterns and
correlations.
Improve operational
efficiency and decrease
costs.

Here’s how were making it happen
Interoperability: Unify data from across your organization.
Compliance: Leverage the most comprehensive compliance capabilities in the industry.
Security and data protection: Access tools, products, and services for encryption, identity protection, and more.
Connectors
and APIs
Data stores, data models,
and data marketplace
Analytics
and AI
Connect Unify Analyze Act
Data connectors create new value
by connecting patient and
organization signals to operational
systems.
Clinical, operational, and analytical
data stores and models enable
the unification and enrichment
of data.
Pretrained, road-tested, AI/ ML
models enable use cases such as
predictive care guidance, resource
optimization, and automation in
healthcare.
Use cases such as care
management and clinical and
operational analytics help care
teams determine next best action
across the patient journey.
Care
processes

Data
management
Enabling organizations with proven technology
Enrichments
Population health data
Clinical trial data
Claims data
Administrative data…
Data normalization,
virtualization, and
de-identification
Connectors
Existing systems
Epic
Cerner
Allscripts…
Healthcare
capabilities
Azure
Personalized care Patient insights
Clinical and operational
analytics
Ambient clinical
intelligence
Care coordination Care collaboration
…
Application
layer
Dynamics 365 Power Platform Microsoft 365
Dataverse
Database platform Intelligence platform
Health data models
Governance
Interoperability
Compute Containers Integration IoT …
Azure health solutions
Partner
solutions
Security, compliance, privacy

Azure
Application layer
Data cloud
Healthcare capabilities
Connect business data to set the stage for new value
Enrichments
(1st and 3rd party)
Population health data
Clinical trial data
Claims data
Administrative data…
Data normalization,
virtualization, and
de-identification
Connectors
Existing systems
Epic
Cerner
Allscripts…
Partner
solutions
Bi-directional connectors import and
export the right data from existing
systems.
Data is then handed off to solutions that
normalize, virtualize, and de-identify
the data.
First and third-party enrichments add
additional data from other applications
and partners.

Unify data with clinical and operational data stores,
capabilities, and models
Enrichments
Data normalization,
virtualization, and
de-identification
Connectors
Existing systems
Application layer
Azure
Partner
solutions
Governance
Data
Cloud
Dataverse
Database
platform
Interoperability
Health data models
Intelligence
platform
Clinical, operational, and analytical
data stores enable access to IoT data,
edge activation, and scalability across
hybrid environments.
Platform capabilities such as ingestion
pipelines and data harmonization
improve ease of use and time to value.
Health data models and database
templates organize data and connect
silos across hybrid environments.

Health data models and database templates
organize data and connect silos.
Unify data in a well-known schema with
semantic consistency, across domains and
industry verticals
Enable machine understanding of data
semantics
Manage critical data required for compliance
and other regulatory requirements
Enable ISVs to build solutions at scale with
proven health data models and accelerators
Unify data with clinical and operational data stores,
capabilities, and models.
Enrichments
Data normalization,
virtualization, and
de-identification
Connectors
Existing systems
Application layer
Azure
Partner
solutions
Governance
Data
Cloud
Dataverse
Database
platform
Interoperability
Health data models
Intelligence
platform

Rapidly deploy powerful analytics and machine learning models
Enrichments
Data normalization,
virtualization, and
de-identification
Connectors
Existing systems
Application layer
Data cloud
Azure
Partner
solutions
Clinical
analytics
Operational
analytics
Patient
insights
Remote patient
monitoring
Healthcare
capabilities
Develop a deeper understanding of
patient needs with a unified patient
view and patient insights
Gain actionable insights to improve
care and optimize operations with
clinical and operational analytics
Reduce time spent documenting
patient encounters with AI-powered
clinical intelligence

Empower people to turn insights into actions
Deliver personalized
experiences to engage
patients in secure,
individualized encounters
through every point of care.
Connect, engage, and
efficiently manage your
healthcare workforce with
tools that help them provide
the best possible care.
Leverage insights to improve
patient care by connecting
data from multiple sources
and using predictive analytics
for data modeling and
identifying clinical trends.
Enhance patient
engagement
Empower health
team collaboration
Enhance clinician
experiences
Reduce time spent
documenting patient
encounters and alleviate
provider burnout through
AI-powered solutions that
drive more personal and
accessible healthcare.
Built on a
foundation of
Security/Privacy/Compliance
Take advantage of a platform designed to meet health
regulations and give customers control over security and
governance across all environments
Interoperability

With an add-on, add the
data security features and
compliance accordance to
treat healthcare data with
the sensitivity it deserves

Handle patient, partner,
employee, and customer data
with the sensitivity they demand
Data loss prevention
Prevent the intentional or accidental exposure of sensitive
information, helping ensure you meet regulatory requirements.
Sensitivity labels and policies
Control access to your teams and set policies to block and
prevent sensitive information from being sent in private chats
or channels.
Encryption
Encrypt data in transit and at rest using Secure Real-time
Transport Protocol (SRTP) for video, audio, files, chat, and
desktop sharing.

Keep pace with a complex
and demanding regulatory
environment
Keep pace with evolving regulation
Rest assured with built-in compliance with 90+ industry-specific
regulations including GDPR, HIPAA, and HITRUST.
Audit logs
Efficiently respond to regulatory, litigation, and investigation
discovery requests with AI designed to find the most
relevant data.
e-Discovery
Easily identify, hold, and manage information that may be
relevant in legal cases with legal hold and content search.

Microsoft offers a
comprehensive
approach to
maintaining trust
Protect identity and endpoints for strong Zero Trust
foundations
Modernize security and defend against threats
Secure cloud infrastructure—Azure, hybrid, and multi-cloud
Protect and govern sensitive data
Leverage integrated regulatory compliance tools

“Using Microsoft Teams has helped our
staff find balance between work and home
life, because WhatsApp is now exclusively
for home life, while Teams is for work.”
Keren Shalev
Knowledge Manager, Maccabi Healthcare
Services
Benefits
• Increased efficiency of patient onboarding, case handovers, and
homecare visits.
• Provided a secure and effective platform for collaboration and
day-to-day support.
• Enabled staff to better balance work and home life.
Increased efficiency and
security of workflows
Challenge
Israel’s second-largest HMO, Maccabi Healthcare needed a more secure
and efficient way to manage critical healthcare-related communications
and workflows across their organization.
Solution
They deployed SharePoint Online, Microsoft Teams, and Power Apps to
improve the flow of information, including creating standardized
questionnaires and patient intake field.

Microsoft Cloud for Healthcare benefits
Industry customization
Robust partner
ecosystem
Trusted, global
security commitment
Business model
alignment
Customer ownership
and control of data

How to Get Started: Next Steps
Virtual briefing &
Whiteboarding session
Engage with Microsoft executives
and engineers
Inspire creativity, content and
experiences
Realize new opportunities,
scenarios
Envisioning session
Realize new opportunities,
scenarios
Shared vision, program of change
and roadmap
Focus on value, reduce cost
Microsoft Partner Ecosystem
Engage our industry experts to
reimagine normal
Empower customers to embrace
their digital future
Maximize data and system security
Learn more about Microsoft Cloud for Healthcare

Microsoft Cloud for Healthcare: Enhance Patient Engagement

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