Working to meet evolving patient expectations while also trying to manage day-to-day operations can be challenging. Learn how to get the best of both worlds. Learn more here: http://ms.spr.ly/6001TwLht

1. Sources:
American Hospital Association. (September 2019). AI and the Healthcare Workforce.
AP News. (2020, Jan. 23). New Study: Majority of Americans Value Privacy and Affordability Over Transparency.
Collier, M., Fu, R., & Kalis, B. (2018, May 10). 10 Promising AI Applications in Healthcare. Harvard Business Review.
Kahn, J. (2018, June 19). The AI That Spots a Stopped Heart. Bloomberg Businessweek.
Patient Pop. (2019, April 26). What Patients Want: 30 Statistics About Patient Experience.
PwC Health Research Institute. (2020). Top Health Industry Issues of 2020: Will Digital Start to Show an ROI?
Establishing rules for decision-
making, communication and training
Remembering that training
is an ongoing process
Soliciting feedback from patients,
providers and other users to
measure performance and
compare to benchmarks
Aligning your technology strategy with
your organizational objectives
Creating a culture that embraces
change from the top down
Deciding if your business needs to
partner with an AI consultant or
vendor to realistically assess your
challenges and capabilities
Steps to integrate innovations into the workforce include:
Training for next-level care
Don’t let skill gaps prevent your organization from embracing the latest tech for healthcare.
45% of industry leaders say their workforce’s capabilities
are a significant barrier to organizational change.
Making sure data is safe
poor data
reliability
34% poor data protection
and privacy regulations
33% a lack of
analytical talent
30%
62%
While the ability to collect data is useful, it can be a challenging process.
Obstacles to monetizing data include:
For patients, security and confidentiality is a key concern.
of patients would rather have their data protected
even if it means foregoing easier access.
But you can have the best of both worlds by ensuring Health Insurance Portability and
Accountability Act (HIPAA) compliance and Protected Health Information (PHI) security:
• Categorize threats and establish appropriate response levels.
• Enlist the aid of IT professionals to encrypt your organization’s data through a VPN.
• Provide access-control options and conduct audit controls.
• Authenticate users with two-factor sign-ins such as a passcode with biometric identification or
a PIN number with a thumbprint verification.
• Periodically review and update security practices in response to environmental and
organizational changes.
AI creates powerful outcomes
Explore some of the ways organizations can leverage Artificial Intelligence (AI):
Administrative workflow
AI has the potential to do 40% of the
tasks done by nonclinical staff and 33%
of the tasks done by clinical staff. It can
also automate financial services for billing
and collections, claims management and
insurance verification.
Chatbots
81% of patients would schedule their
own appointment via a secure web
service, and 57% expect doctors to
send automated texts, voice or email
reminders urging them to schedule
appointments or take medications.
Robotic assistants
A study by Harvard Business Review
analyzed 379 orthopedic patients
and found that AI-assisted robotic
procedures resulted in five times
fewer complications compared to
surgeons operating alone.
Faster response time
A Danish AI software with deep-
learning capabilities was put to the test
listening in on emergency calls and was
able to detect cardiac arrests based on
the tone of the voice at a 93% success
rate compared to 73% for humans.
Tracking & storage: Keep track of equipment, such as wheelchairs, defibrillators,
oxygen pumps and more, as well as medication. Or put sensors in storage rooms or
refrigerators to ensure an acceptable environment.
The results: Better drug and equipment management, higher patient satisfaction due
to always-available supply and greater visibility
Fitness bands: Connected devices help physicians monitor blood pressure, heart rate,
glucose levels and more without requiring an in-person visit.
The results: Reduced costs associated with unnecessary doctor visits, enhanced
communication between both provider and patient, and faster diagnosis
Smart alerts: When doctors are able to track a patient’s adherence to treatment plans,
they can decide whether or not to keep the medication ongoing, or make a change.
The results: Proactive treatment, improved quality of care and error reduction
Devices and data, better together
What do patients want?
• Personalized, actionable healthcare data
to make more informed decisions
• Greater visibility into treatment plans and costs
• Remote telehealth services that
reduce the time spent at a care facility
Top health industry issues of 2020:
• Growing consumer demand for
value, transparency and affordability
• Addressing a rise in DIY healthcare practices
• Seeking opportunities through innovation
• Training new, unskilled workers
How IT Helps
Healthcare
Organizations
Put Patients First