3. PRIVATE AND CONFIDENTIAL
WHY OUTSOURCING
• Lower costs due to economies of scale
• Higher quality service due to contractor’s expertise
• Lack of internal expertise
• Reduced internal investment
• Ability to concentrate on core functions
• Less dependency on internal resources
• Budget control (fixed/variable costs)
4. PRIVATE AND CONFIDENTIAL
ABOUT SUPERIOR
• Leading regional outsourced facility management company
• Provider of myriad of services to commercial, industrial, institutional
and retail clients
– Internal (i.e. carpet care), external (i.e. façade restoration)
– “One Stop” shop addresses / assists clients’ comprehensive facility requirements
• Experienced, recognized industry leader
– Founded in 1929
– Recipient of the Accident Prevention and Safety League’s highest award
• Marquis reference able clientele
– Real estate / commercial developers, hotels, financial, legal, retail and medical
• Experienced Senior Management team
– In excess of 75 years experience in commercial janitorial services, metal / marble
maintenance, facility operations and private and public company financing
5. PRIVATE AND CONFIDENTIAL
THE SUPERIOR ADVANTAGE
• “One Stop” Shop
– Offer numerous services to address multiple facets of an organization
– Extensive working relationships with key service providers (suppliers, unions,
contractors, etc.)
– Bundled services results in timely completion at lowest cost
• Pricing
– Low cost result of low corporate overhead, outsourcing and execution
– Work within clients’ budget to provide affordable programs with flexible
payment schedules
• Experience / customer satisfaction
– Founded in 1929
– Industry reputation, quality of service and expertise
– Account retention rates (10 years), nearly 2x the industry average
6. PRIVATE AND CONFIDENTIAL
THE SUPERIOR ADVANTAGE
• Consultative approach
– Work closely with client to formulate customized solution to address requirements
– Comprehensive proposals primarily focused on scope, cost and duration
– Dedicated project teams with on-site management
– Enhances client’s confidence and satisfaction
• Execution
– Project staffed with senior management, account managers, operations managers,
supervisors and experienced , fully trained technicians
– Collaborative approach assists understanding of facility and project intricacies
– Status reports and weekly correspondences delivered to clients
• Cutting edge technology
– Technological leadership is a key differentiator
– Enhances new business development and client retention and satisfaction
– Examples include Customer Relationship Management (CRM) systems and complex
financial and accounting software
7. PRIVATE AND CONFIDENTIAL
OUR SERVICES - INTERIOR
• Commercial Floor Maintenance
• Commercial Carpet Care
• Day Porter Service
• Furniture Cleaning
• Glass
– Protective filming and restoration
• Janitorial Services
• Marble
– Cutting, cleaning, general maintenance, polishing, restoration and repair
• Metal
– Architectural restoration, coating, cleaning, general maintenance, fabrication,
polishing
• Painting
• Post Construction Services
• Wood - Maintenance, repair and restoration
8. PRIVATE AND CONFIDENTIAL
OUR SERVICES - EXTERIOR
• Concrete and Masonry
– Caulking, repair, restoration and waterproofing
• Door Installation, Sales and Repair
• Facade Restoration and Maintenance
• Glass
– Protective filming and restoration
• Marble
– Cleaning, polishing, repair and restoration
• Metal
– Architectural restoration, coating, cleaning, general maintenance, fabrication,
polishing
• Painting
• Post Construction Services
