E-commerce retail trends

1. 5 significant
e-commerce
trends that
retailers need
to know

2. 01
76% customers say
convenience is their key
priority in selecting a retailer
and nine in ten will prioritise
using a retail site that offers
a seamless experience.
Convenience
is king

3. 81% of shoppers are looking
for a frictionless, cross-device
e-commerce experience.
Guest checkout and having
shipping details stored
are top of shoppers’
convenience checklists.
Seamless
experiences
02

4. More than nine in ten shoppers
start their product search
on a marketplace and
76% have made impulse
purchases via social channels
due to the ease of purchase.
Third party
selling - social
and marketplaces
03

5. Nearly nine in ten say
seamless and flexible
payment options speed
up their decision making
and prompt them
to spend more.
Payments
04

6. 95% of shoppers reveal
convenient delivery options
are a key factor for choosing
online retailer.
Delivery
05