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Cx management ecommerce
1. Shipping time and cost
Online reviews
Simple Return Policy
Loyalty rewards
Navigation is easy
Quick Query resolution
CX - ECOMMERCE
Customer Experience is not only a business
goal but a prerequisite for success. You will
sell more products and increase brand
loyalty and word-of-mouth referrals. FiveS
Digital provides solutions and services like a
chatbot, contact centre and omni-channel
to improve customer experience.
Factors affecting Customer Experience on
Ecommerce Platform:
Bot solutions
Contact Center Solution
Conversational Analytics
Omnichannel Services
FiveS solved problems by implementing
solutions
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