February 25, 2008

364 views

Published on

FVAgent Monday night conference call supporting material - February 25 2008

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
364
On SlideShare
0
From Embeds
0
Number of Embeds
13
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

February 25, 2008

  1. 1. Welcome FreedomVOICE Agents! July 11, 2007 Peter Burinskas, FVS Sales Coordinator
  2. 2. Agenda <ul><li>Updates and announcements </li></ul><ul><li>Sales Tips for FVS Agents </li></ul><ul><li>Questions and comments </li></ul>
  3. 3. Sales Tips For FVS Agents <ul><li>As email, cell phones proliferate, more small businesses see need for voice system </li></ul><ul><li>FVS offers a sophisticated suite of feature-rich business tools </li></ul><ul><li>Tips to help your success </li></ul><ul><li>Selling is a process </li></ul>
  4. 4. Sales Tips For FVS Agents <ul><li>Build Relationship </li></ul><ul><li>Discover Needs </li></ul><ul><li>Offer Solutions </li></ul><ul><li>Overcome Objections </li></ul><ul><li>Close the Sale </li></ul>
  5. 5. Sales Tips For FVS Agents <ul><li>Building Relationships Builds Sales </li></ul><ul><ul><li>Understand your customers: </li></ul></ul><ul><ul><ul><li>Business </li></ul></ul></ul><ul><ul><ul><li>Products </li></ul></ul></ul><ul><ul><ul><li>Market </li></ul></ul></ul><ul><ul><ul><li>Issues </li></ul></ul></ul><ul><ul><li>Discover their need </li></ul></ul><ul><ul><li>Develop their trust in you as someone who can help </li></ul></ul>
  6. 6. Sales Tips For FVS Agents <ul><li>Discover your customer’s needs: </li></ul><ul><ul><li>What type of system is needed? </li></ul></ul><ul><ul><li>How will it be used immediately? </li></ul></ul><ul><ul><li>What are the concerns about future expansion capability? </li></ul></ul><ul><ul><li>Be a “Matchmaker” </li></ul></ul><ul><li>How will FVS solution benefit customer? </li></ul><ul><ul><li>Expand business capabilities </li></ul></ul><ul><ul><li>Increase revenues </li></ul></ul><ul><ul><li>Add flexibility </li></ul></ul><ul><ul><li>Reduce costs (“Force Multiplication”) </li></ul></ul>
  7. 7. Sales Tips For FVS Agents <ul><li>What are the buying criteria? </li></ul><ul><ul><li>Number of people using the system </li></ul></ul><ul><ul><li>Projected call volume </li></ul></ul><ul><ul><li>Call processing or Information line? </li></ul></ul><ul><ul><li>Seasonal? </li></ul></ul><ul><ul><li>Automation </li></ul></ul><ul><ul><li>Rotation/Queuing </li></ul></ul>
  8. 8. Sales Tips For FVS Agents <ul><li>Offer Solutions </li></ul><ul><ul><li>Solutions tailored to each customer </li></ul></ul><ul><ul><li>Solutions that are flexible </li></ul></ul><ul><ul><li>Solutions that are logical and innovative </li></ul></ul><ul><ul><li>Solutions that address concerns </li></ul></ul><ul><ul><li>Solutions for now and the future </li></ul></ul><ul><ul><li>Solutions that offer . . . </li></ul></ul><ul><ul><ul><li>Control </li></ul></ul></ul><ul><ul><ul><li>Flexibility </li></ul></ul></ul><ul><ul><ul><li>Support </li></ul></ul></ul>
  9. 9. Sales Tips For FVS Agents <ul><li>Solutions </li></ul><ul><ul><li>FVS products widely adaptable by various industries </li></ul></ul><ul><ul><li>Features are only the starting point – Customization ability </li></ul></ul><ul><ul><li>Provide enough information but tailor to technical level of customer </li></ul></ul><ul><ul><li>Give general examples – how other customers use system </li></ul></ul><ul><ul><li>Reinforce partnership - FVS supports customer goals </li></ul></ul><ul><ul><li>Not ready yet? Direct to proper on-line reinforcement </li></ul></ul><ul><ul><ul><li>FVSCorporate.com or specific site for specialized system </li></ul></ul></ul><ul><ul><ul><li>FLASH Tours, Services pages, BBB link </li></ul></ul></ul>
  10. 10. Sales Tips For FVS Agents <ul><li>Overcome Objections </li></ul><ul><ul><li>Find points of agreement to lower resistance </li></ul></ul><ul><ul><li>Example: </li></ul></ul><ul><ul><li>“ 11.3 ¢ per minute seems steep” </li></ul></ul><ul><ul><li>Response: </li></ul></ul><ul><ul><li>Like any business tool, use it wisely. </li></ul></ul><ul><ul><li>If call is not important, ask to call back. </li></ul></ul><ul><ul><li>If call is important, it’s still a bargain: 30min. = $3.39! </li></ul></ul>
  11. 11. Sales Tips For FVS Agents <ul><li>Overcome Objections </li></ul><ul><li>Example: </li></ul><ul><li>“ There are many voice systems available. Why is yours any better?” </li></ul><ul><li>Response: </li></ul><ul><li>“ Ever called a number only to be routed to a FULL voicemail box? Our mailboxes are never full.” </li></ul>
  12. 12. Sales Tips For FVS Agents <ul><li>Close the sale </li></ul><ul><ul><li>Find points of agreement to lower resistance </li></ul></ul><ul><ul><ul><li>Ask questions to uncover hidden objections </li></ul></ul></ul><ul><ul><ul><li>Clarify misconceptions </li></ul></ul></ul><ul><ul><ul><li>Give compelling reasons to proceed </li></ul></ul></ul>
  13. 13. Thank You! Questions and Comments

×