1. Fernando Bastida
Address: Calle Fernando Gamiochipi No. 1979
Fraccionamiento Rinconadas de las Torres
Work Phone: 915-612-3438 or 656-688-3438
Home Phone: 656-171-8709
Cell Phone: 656-356-0157
Juarez, Mexico
SUMMARY
Bilingual: English / Spanish, degreed Electronic Major, with solid background in Quality /
Manufacturing. Well grounded in APQP system & Customer Satisfaction.
EDUCATION / TRAINING
BS, Electronic Engineering, Instituto Tecnologico de Cd. Juarez. 1995.
Red X Technician (Shainin), November 2002, Shainin Group.
Statistical Techniques (SAHININ), 1993, SHAININ Group
APQP/PPAP, 1993, Servicios Profesionales de Capacitacion
Green Belt Six Sigma Training. Delphi Automotive Systems
Preventive Error Proofing. Delphi Automotive Systems
PROFESSIONAL EXPERIENCE
Delphi Packard Electric 7/2012 to Present
Cd. Juarez Chih.
Customer Satisfaction Manager. (07/12 to Present)
• Responsible of Quality Dept.
• Responsible to report Quality Metrics
• Responsible to evaluate and implement Quality Systems in the manufacturing areas.
• Responsible to evaluate and respond all customer complaints.
• Responsible to all new programs are implemented fully of any Quality Issues.
• Coordinator of FTQ improvement in manufacturing areas.
Delphi Packard Electric 11/2008 to 6/2012
Cd. Juarez Chih.
Customer Support Engineer & Advanced Quality Planning Eng. (01/2008 to 6/2012)
• Quality Resident Engineer in John Deere Harvester Plant at Moline, Illinois.
• Responsible to perform DPAR with Delphi Plants
• Responsible to perform FGR with Delphi plant to detect design issues before the
harness is manufactured.
• Responsible to perform RQA to detect incorrect harness routing before SOP.
• Supplier representative on Customer site to attend any Quality Issues from Delphi plants.
• Warranty Claims analyst.
• Suggest changes on Customer manufacturing process to avoid or reduce warranty
claims in the field.
• Suggest process changes in Delphi Manufacturing plants to reduce or avoid warranty
claims in the field.
• Coordinate Engineering changes in Customer site.
• Support to the different pilot builds and SOP at customer site.
• Coordinator of AQP process at Juarez for New Programs.
Delphi Packard Electric 11/2002 to 12/2007
Cd. Juarez Chih.
Quality General Supervisor & Advanced Quality Planning Eng. (10/03 to Present)
• Customer Satisfaction Coordinator in charge of all plant.
• Responsible for respond all customer complaints
• Responsible to coordinate the root cause investigation.
• Responsible to evaluate the irreversible corrective action.

2. • For corrective action use the technique of Preventive Error Proofing.
• Use of best practices.
• Reduction of the FTQ using statistics Techniques.
• Support on Pilots Run for new products and programs.
• Part of the team of the New Product implementation.
• Support to the Production and Manufacturing Areas.
• Coordinator of AQP process at Juarez for New Programs.
• Customer Contact for initial production.
• Coordinator of the PPAP submission team.
• Reduce the PPMS implementing Quality Systems in process area when the program is
as pilot.
CUSTOMER SATISFACTIONN ENG. (11/02 to 10/03)
Company provides Filters Headers to Delco Electronics and Headers Connectors to different
customers as Motorola, Lear & Yazaki.
Responsible for respond all customer complaints, development of suppliers, Provide support to
the Manufacturing areas as implementation of Poka yokes to reduce the risk of CUSTOMER
complaints and reduction of scrap. Support in the APQP of the new products that are coming to
the Manufacturing Plant.
• Improvement on the customer complaints answers using PIAR analysis.
• Implementation of Poka Yokes.
• Implementation of the program to verify all mistakes proofing existed on the
manufacturing areas.
• Improvement on the PFMEA’s & Process Control Plan with the current programs and
the new programs.
Breed Technologies. 9/98 to 8/02
Cd. Juarez, Chih.
QUALITY ENGINEER. Company provides Seat Belts for Daimler Chrysler Group.
Responsibilities: Reduce PPMS by implementing Quality Systems in process area, Coordinator of
Customer complaints, provide support to Production and Manufacturing Areas, Coordinator to
implement APQP with colors (Toyota Quality System), Process Coordinator of Control Plan and
PFMEAS, PPAP Coordinator for new models and Engineering Changes, Part of team to design
new models & support launch at Customer Location (Windsor, Canada, St. Louis USA & Graz,
Austria).
• Customer Complaint reduced 50% per year, reflected on PPMS performance from 10,000
PPMS to 10 PPMS YTD.
• External Sorting Reduction from 1 Million Dollar to 13, 000 USD (Period from 9/98 to 08/ 02).
• Support on Seat Belt design for 2001 Model Year to prevent future customer complaints.
• Support on Seat Belts BTS design for 2004 Model Year.
• Part of the team to reduce reworks and scrap on production lines using SIX SIGMA
Philosophy.
• Implemented 5 poka yokes to prevent customer complaints.
Delphi Energy & Engine
(Sistemas Electricos y Conmutadores) 9/94 to 9/98
Cd. Juarez Chih.
QUALITY ENGINEER. Company provides Cruise Control for GM Cars.
Responsibilities: Coordinator of Shainin Groups to reduce PPMS in process area, coordinator of
customer responses and corrective actions, PPAP coordinator for new models and engineering
changes, coordinator
of process control plan (APQP) and PFMEA’s & Visits to Customers at USA, Canada and Europe
for GM assembly plants.
• Responsible for PPAP on time on Customer Location.
• Reduction of Customer complaints.
Productora de Electrosistemas
Sanata Fe & Bravo Electrosistemas 8/90 to 8/94
Juarez, Mexico

3. Production Supervisor. Company provides Loudspeakers to VW & Nissan from Mexico. Responsible for training of
New Personnel in Loudspeakers manufacturing at Puebla City, Coordinator of machinery sent to Puebla City,
Production Supervisor in charge of 1st
& 2nd
shifts.