razik-converted (1).pdf

1
A
Final Project Report
On
"A Study ON REAL ESTATE PROJECTS APPROVAL ON
HOME LOANS "A COMBINED STUDY WITH SPECIAL
REGARDS TO HDFC SALES, RANCHI ”
Submitted for partial fulfillment of requirement for the award of degree
of
Master Of Bussiness Administration
Of
Jharkhand Rai University, Ranchi
Session 2020-22
Supervision by:
Dr.Sindhu k
Chauhan
Submitted by
RazikAnsari
Enrolment No: MB/20/077
Management Department
Semester 3rd
.

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DECLARATION
I the undersigned solemnly declare that the report of the project work entitled
“A STUDY ON REAL ESTATE PROJECTS APPROVAL
ON HOME LOANS "A COMBINED STUDY WITH
SPECIAL REGARDS TO HDFC SALES, RANCHI ” , is
based on my own work carried out during the course of my study
under the supervision of Prof.Sindhu k chauhan.
I assert that the statements made and conclusions drawn are an outcome of the project
work. I further declare that to the best of my knowledge and belief that the project
report does not contain any part of any work which has been submitted for the award
of any other degree/diploma/certificate in this university or any other university.
Razik Ansari
MB/20/077
Signature Of The Candidate

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CERTIFICATE BY SUPERVISOR
This to certify that the report of the project submitted is the outcome of the project
work entitled “A STUDY ON REAL ESTATE PROJECTS
APPROVALON HOME LOANS "A COMBINED STUDY
WITH SPECIAL REGARDS TO HDFC SALES RANCHI”
carried out by RazikAnsari
bearing & Enrolment No.: MB/20/077Carried by under my guidance and supervision
for the award of Degree in Master of Business Administration of Jharkhand Rai
University, Ranchi, Jharkhand.
To the best of my knowledge the report
i) Embodies the work of the candidate him/herself, ii)
Has duly been completed,
iii) Fulfils the requirement of the ordinance relating to the MBA degree of the
University and iv) Is up to the desired standard for the purpose of
which is submitted.
(Signature of the Supervisor)
Dr. Sindhu k chauhan
Department: Management
Jharkhand Rai University

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CERTIFICATE (External Examiner)
This to certify that the report of the project submitted is the outcome of the project
work entitled AON REAL ESTATE PPROJECTS APPROVAL ON
HOME LOANS "A COMBINED STUDY WITH SPECIAL REGARDS TO HDFC
SALES
carried out by Razik Ansari bearing &Enrolment No.: MB/20/077 Carried by under
my guidance and supervision for theaward of Degree in Master of Business
Administration of Jharkhand Rai University,Ranchi, Jharkhand.
To the best of my knowledge the report
i) Embodies the work of the candidate him/herself, ii)
Has duly been completed,
iii) Fulfils the requirement of the ordinance relating to the MBA degree of the
University and iv) Is up to the desired standard for the purpose of
which is submitted.
(Signature of the External Examiner)

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ACKNOWLEDGEMENT
I am fortunate to have got an opportunity to undergo the final project. The project has
been very useful for me in understanding the various pragmatic aspects of the
management function practice in the real world.
I express my deep sense of gratitude to Prof.Sindhu k chauhan (internal guide,
JRU),fortheir counsel throughout my training.
Above all, I give my special thanks to all my faculty members who have supported
me. I am very thankful to all of them who have guided me for my project.
(Signature of the student)
Razik Ansari MB/20/065
MBA Semester 3rd
.

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Table of Contents
S.No. Particulars Page no.
1) Introduction: 8 - 21
2) Company Profile: 22 - 39
3) Project Profile: 40 - 53
4) Objectives of the study 54
5) Scope and Significance of study 54
6) Research Methodology 55 - 61
7) Process of Real Estate 62 - 91
8) Home Loans 92 - 96
9) SWOT Analysis 97- 99
10) Data Analysis and Interpretations 100 - 107
11) Findings 108
12) Conclusions & Suggestions 109 - 111
Annexure 112
References 113

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INTRODUCTION
Introduction To Home Loans
Home is a dream of a person that shows the quantity of efforts, sacrifices,
luxuries and above all gathering funds little by little to afford one’ s
dream.
Home is one of the things that everyone wants to own. Home is a shelter
to person where he rests and feels comfortable. Many banks are providing
home loans whether commercial banks or financial institutions to the
people, who want to have a home.
HDFC (Housing Development Finance Corporation) Home Loan, India
have been serving the people for around three decades and providing
various housing loans according to their varied needs at attractive &
reasonable interest rates. Owing to their wide network of financing,
HDFC Housing Loans provides services at your doorstep and helps you
find a home as per your requirements.
Many banks are providing home loans at cheapest rate to attract
consumers towards them. The more customer friendly attitude of these
banks, currently offer to consumers cheapest loan over homes.
In view of acute housing shortage in the country, and keeping in mind the
social – economic role of commercial banks in the present time, the RBI
advised banks to encourage the flow of credit for housing finance.
With the RBI reducing bank rate, the home loan market rates nose-diving
by 50 basis points. The HDFC Bank and Standard chartered bank has
become the first player in this sector to announce a housing loan for a 20
years period. No doubt it will enhance the end cost people to plan their
house over longer duration; now it has been made easy for a person to
buy that dream house which he dreamt of long ago.
HDFC also provides with Home Improvement Loan for internal and
external repairs and other structural improvements like painting,
waterproofing, plumbing and electric works, tiling and flooring, grills and
aluminium windows. HDFC finances up to 85% of the cost of renovation
(100% for existing customers).

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Advantages Of Home Loans:-
The various benefits of home loans arising to the customers are:-
(i) Attractive interest rates:-
The various banks offer attractive interest rates to boost and help
their customers. Many banks provide loans on fixed or floating rates to
facilitate consumers as per their needs.
(ii) Help in owning a home:-
The home availed by a person with the help of banks, because they
provide technical and financial assistance to customers for owning their
dream home.
(iii) No requirement of guarantor:-
The commercial banks now a day liberalize their laws regarding
home loans. Some of banks don’ t even require the guarantor to grant
loan to their consumers. They also make consumers free by reliving him
to find a guarantor to complete the proceedings of availing loan.
(iv) Door-Step Services:-
These doors to step services are provided from enquiry stage to the
final disbursement takes place. Such services are beneficial for customers
in present busy life. Banks like ICICI bank and standard chartered bank
provide door to step services to customers to borrow loan.
(v) Loan period:-
There are many banks which provide maximum loan tenures up to
15-20 years based on the loan amount and the credibility of customers.
This relieves the customers to repay loan amount till a long period.
(vi) For accidental death insurance :-
Some banks provide free accidental death insurance with housing
loan which is also beneficial for the customers. These benefits or
advantages of home loans are responsible for making them so popular
among customer that a person who doesn’ t have his home and wants to
buy, he does it with home loan. Home loans help such persons in making
their dream home.
Disadvantages Of Home Loans:-

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The main disadvantages of home loans are high lightened as below:
(i) Delays in processing :-
Many times, there are huge delays in processing of providing home
loans because various formulations to be fulfilled in this process. Due to
these delays customers feel mentally as well as financially weak.
(ii) Fluctuating interest rates :-
Some banks give home loans at floating rates, which fluctuate at
Different intervals due to some reasons. These changes sometimes, may
lead to increase in interest rate which will increase the cost of home loans
to the customers.
(iii) High Cost:-
The public sector banks charge high processing cost for home
loan’ s sanctioning. They are forced to pay serious charges at various
stages to fulfill the requirements. Some consumers are not able to pay
such charges so such people could not avail the benefits of home loan
schemes.
(iii) Problems in disbursement:-
There are many problems in disbursement of home loan amount.
There are some delays in disbursement of loan amount to the customers
due to legal formalities. This causes problems to the customers.
These are limitations or disadvantages of home loans. But sometimes
some banks charges high installments to repay loan amount. Such also
causes problem to customers. These limitations can be removed by
providing good and promote services to the customers.
Disbursement Of Home Loans :-
Every bank has its own procedure to disburse the loan amount among
customers. After choosing your right home, the next step is disbursement
of home loans. The loan amount is disbursed after identifying and
selecting the property or home that are purchased and submit the requisite
legal documents. In the disbursement of home loans a clear title and full
verification to ensure that a person has full rights on his house. The 230A
clearance of seller and /or 371 clearances from the appropriate authority

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of income tax are also needed.
(I) Eligibility criteria:-
However, if one is a resident or non-resident individual who is
planning to buy a house in India, one can apply for a home loan. If a
person has decided to buy a property in the near future, he/she can apply
for a loan before even selecting the property. Once the maximum amount
to put into the property has been decided, the Housing Finance
Institutions or Banks (HFIs/Bs) will let the customer know that how
much he/she is eligible for and this helps to plan out the budget.
(ii) Conditions regarding co-applicants: -
All Housing Finance Institutions lay down conditions on who can
be co-applicants. All co-owners to the property need to be co-applicants
to the loan necessarily. These institutions do not permit minors to join in
as either co-owner or as co-applicants because a minor is not eligible to
enter into a contract as per law. They do not permit even friends or
relatives who are not blood relatives to take a property jointly. However,
Income of co-applicants can be clubbed together to get higher loan
eligibility. Given below is a Table that throws light on acceptable
relationship of a co-applicant for clubbing of income.
Income Clubbing of Co-applicants:- It is as follows:-
Combination Income Clubbing: -
Husband-Wife: - Income of husband-wife can be clubbed.
Parent - son: - It can be clubbed if only son is there but not if any male
sibling exists.
Brother-Brother: - If they are currently staying together and intend to
stay together in the new property, then only, their income can be clubbed
for above purposes.
Brother-Sister: - No clubbing is possible.
Sister-Sister: - No clubbing is possible.
Parent-Minor-Child: - No clubbing is possible in this case also.
(iii) General Terms and Conditions: -
The following are the terms and conditions applicable to the basic
home loan product only. These are likely to change on the basis of the
variations of the home loan product. Typically, in general home loans, the
following conditions are applicable:-
1) The Loan to Value Ratio (LTV) cannot exceed a particular
percentage. This differs from product to product and from one
Housing Finance Institution/Bank (HFI/B) to another. The

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components of the value of the Property calculated here are
covered under cost of property.
2) The maximum tenure of the bank is nominally fixed by HFIs/Bs.
However, HFIs/Bs do provide for different tenures with different
terms and conditions.
3) The installment that one pay is normally restricted to about 50
percent of the monthly gross income of the candidate.
4) The total monthly outflow towards all the loans that have been
availed of, including the current loan is normally restricted to 50%
of the gross monthly income.
5) One will be eligible for a loan amount which is the lowest as per
one's eligibility. This is calculated as per the LTV (Loan to Value
Ratio) norms, the HR norms and the FOIR (Fixed Obligation to
Income Ratio) norms as mentioned above.
6) Most HFIs/Bs considers the profile before they judge the
repayment capacity. The judgement is based on age, qualifications,
number of dependents, employment details, employer credentials,
work experience, previous track record of repayment of any loans
that have been availed of, occupation, the industry to which the
candidate's business relates to, if he/she is self-employed, then the
turnover in the last 3-4 years etc.
7) Some HFIs/Bs insists on guarantees from other individuals for the
repayment of the loan. In such cases, the customers have to arrange
for the personal guarantee before the disbursement of the loan
takes place.
8) The property should be technically clear before the HFIs/Bs
disburses the loans amount. Most of institutions and banks have a
team of technical experts who visit the site to get a technical report
before the disbursement of loan. This is also beneficial to the
customer as they check for the technical quality and compliance
with local laws.

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9) The property should be legally clear before one can avail of a
disbursement of the loan amount. Housing-Finance
Institutions/Banks (HFIs/Bs) take legal clearance from their
lawyers before the disbursement of amount. This proves to be
beneficial to the customers as a legal expert checks his/her
documentation to ensure that he/she get a proper title to the
property.
10) The disbursement of the loan is as per the progress of
construction of the property unless it is a ready property in which
case the disbursement will be by one single cheque. PEMI or
simple interest on the loan amount disbursed to the customer in
case of a part disbursement will be payable by the customer on the
disbursement.
11) The disbursement in most cases will be favoring the builder
or the seller or the society or the development authority as the case
may be. The disbursement will come in the customer's favour
under special circumstances only.
12) The repayment of loan can be made either through deduction
against salary, post-dated cheques, standing instructions or auto
debit instructions to bank.
13) The principle is amortized either on annual reducing or
monthly reducing basis as the case may be.
The above terms and conditions are generally true for most
Housing finance Institutions/Banks with respect to the general Home
Loans. However, the specific terms and conditions vary with respect to
special Housing Finance Institutions or Banks.
(iv) Charges applicable to home loans:-
The different kinds of charges applicable to home loans are
discussed below:
a) Processing fees:-
First of all, comes the process fee. This is a charge that is levied by
most HFIs/Bs. This has to be paid at the time of submission of the

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application form. It's normally charged as a percentage of the loan
amount sanctioned. Some HFIs also charge a flat fee based on the loan
amount instead of a percentage. When a loan amount is sanctioned the
excess fees paid at the time of submission of the application is adjusted
with the charges, which one make to the HFI/B subsequently. Most
HFIs/Bs refund the processing fee if the loan application is rejected.
b) Administrative fees:-
This charge is again, normally, a percentage of the loan amount
sanctioned. It is collected by the HFI/B for the maintenance of customer's
records, issuing interest certificates, legal charges, technical charges, etc.
through the tenure of the loan. It is payable by the customer when he/she
accepts the offer letter given by the HFI/B. This payment has to be made
before the availment of the disbursement. The mode of collection of these
fees varies from one HFI/B to another.
c) Rate of interest:-
This is the rate of interest applicable on the loan amount through
the tenure of the loan. It is charged on the principal by monthly reducing
method. Most HFIs/Bs gives an option to select either a fixed rate of
interest or a variable rate of interest.
d) Legal Charges:-
Some HFIs/Bs mainly Public Sector Banks levy legal charges that
they incur on getting the property documents vetted by their panel of
lawyers.
e) Technical Charges:-
These charges are also levied by certain Housing Finance
Institutions/Banks (HFIs/Bs) to meet their expenses on the technical site
visits to the customer's property. This ensures quality of construction and
construction within the norms as stipulated by the respective approval
authority.
f) Stamp duty and registration charges:-
HFIs/Bs that go in for a registered mortgage pass these charges on
to the customer. These are rather heavy in certain states depending on the
laws laid down by the state where one buys a property.
g) Personal Guarantee Charges:-
Since the personal guarantee provided by the customer needs to be
stamped, these charges are also recovered from the customer. They are
charged to him by HFIs/Bs who demands for Guarantees.

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h) Cheque Bounce Charges:-
In case the cheques through which one makes a payment to HFIs
get dishonored, some minimum charges are levied by the HFI. The same
are recovered from the customer.
(i) Delayed payment charges:-
HFIs/Bs charge delayed payment charges from the customer if
he/she delays the payment of installments beyond the due date.
(j) Additional charges:-
These are levied as a percentage on the delayed payment charges
by most HFIs. They are levied if one fails to pay the dues within the
stipulated time after a delay has taken place.
(k) Incidental charge:-
This is payable in case the HFI/B sends a representative from their
organization to collect their outstanding dues. It is normally charged at a
flat rate per visit. These charges are levied by most HFIs/Bs.
l) Prepayment Charges:-
This is a penalty charged by HFIs/Bs when one makes either a part
prepayment or a full repayment of the loan. This charge is levied only on
lump sum payments and not on the EMIs that one pays. This charge is
levied on the amount prepaid by one and not on the entire outstanding
principal. These charges are gradually being discount. So, these are the
charges levied by most Housing Finance Institutions and Banks while
granting home loan to the customers. Now, the decision on the repayment
capacity shall be talked about as follows.
(v) Judgement regarding repayment capacity on the basis of
income :-
To understand how the income of a customer is considered to
arrive at his repayment capacity, it is first necessary to classify customers
into salaried and self-employed individuals.
a) The income of the salaried individual is considered in the
following manner:-

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Gross monthly income as it appears on the salary slip
Less: -Any non-regular variable income appears on the salary slip
(including overtime, etc.)
Add: - 50 per cent of the average variable income of the last six months.
Add: - Any fixed cash/voucher payments for which proof can be
submitted.
Add: - 50 per cent of the average variable cash/voucher payments with
proof like traveling Reimbursement etc.
Add: - HRA receivable if not being received already in the salary slip.
The above income calculated for the calculation of eligibility using IIR
(Installment to Income Ratio) and FOIR (Fixed Obligation to Income
Ratio) norms. For calculation of FOIR, the installments of all the loans
that one has availed of currently for which repayment is being made is
taken into account as well. The lower of the two eligibilities is considered
as the maximum repayment capacity.
b) To consider income of Self-employed individuals we further classify
them into Professionals and non-professionals.
Professionals:-Comprising doctors, chartered accountants, lawyers,
architects, etc. For calculation of eligibility of professional's income is
computed by most HFIs using the gross professional receipts instead of
the Net profit as in the case of self-employed non-professionals.
Non-Professionals:- The income of non-professionals is normally
calculated by HFIs in the following manner: -
Average of the net profits of last 2 years as it appears in the profit and
loss account (Returns need to be filed for the same. They should be filed
regularly before the due date is over).
Less: - Any income, which is unusual and non-recurring in nature like
sale of some asset, etc. which affects profits substantially,
Add: - Any expense that is unusual and non-recurring in nature like
repairs and maintenance that has not been capitalized and effect profit
adversely.

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Add: - 50 per cent of the average depreciation of the last two years. The
above income is calculated for the calculation of eligibility using IIR
(Installment to Income Ratio) and FOIR norms.
For calculation of FOIR (Fixed Obligation to Income Ratio) the
installments of all the loans that one has availed of currently for which
repayment is being made is taken into account and the eligibility is
worked out. The lower of the two eligibilities is considered as the
maximum repayment capacity.
(vi) Credit documentation:-
Given below is the exhaustive list of credit documents that need to
be submitted for a general home loan product. The documents vary from
one HFI/B to another based on one's employer, qualifications experience
etc. the general requirements are as follows: -
(a) Income Documents:-
For salaried- slips of the last three months, appointment letter,
salary certificate and retainer ship agreement. If appointed as a
consultant- Form 16 issued by the employer in customer's name and
income document. for self-employee- last three years profit and loss
account statement duly attested by Chartered Accountants, last three
years Balance Sheets duly attested by Chartered Accountant and last three
years Income Tax Returns with computation chart duly filed and certified
by the Income Tax authorities.
b) Proof of employment:-
Identify card issued by the employer and Visiting card.
(c) Employer's details (In case of private limited companies): -
Profile of employer on employers letterhead (to be signed by a
senior person in the organization) comprising
• Name of promoter/directors
• Background of promoters/directors
• Nature of business activity of your employer
• Number of employees
• List of branches/factories
• List of suppliers
• List of clients/customers

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• Turnover of employer
• Annual reports of the employer for the last two to three years.
(d) Proof of age (Anyone of the following):-
Passport- Voter's ID card- PAN card- Ration card- Employer's
identity card- School leaving certificate- Birth certificate.
(e) Proof of residence (Anyone of the following): -
Ration card- Passport- PAN card- Rent agreement, if the customer
is staying currently on rent- Bank Pass book- Allotment letter from the
company if he/she is residing in company’ s quarters.
(f) Proof of name change (If applicable): -
A copy of the official gazette- A copy of a newspaper
advertisement, publicizing the name change- Marriage certificates.
(g) Proof of investment (If required):-
Bank statement for the last six months of all operating and salary
accounts – Bank statements for the last six months of all current accounts,
if self-employed, any other photocopies of investments held, if required
by the HFC.
(vii) Legal documentation:-
Given below is a list of legal property documents that need to be
submitted to the HFC for mortgage of the property. The name and the list
of documents vary from state to state and also depend on the type of
property being financed. A broad outline of the documents required is
given below-
a) Acceptance copy of the offer letter issued by the HFC/B.
b) Title documents of the property that include sale agreement duly
registered-Own contribution receipts- Allotment letter-
Registration receipt- Land documents indicating ownership, if
applicable- Possession letter- Lease agreement, if applicable
(Property bought from a development authority)- Mortgage deed if
the HFC opts for a registered mortgage.
c) No Objection Certificate from the developer, society or
development authority as applicable.

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d) Personal Guarantees, if applicable.
e) In case of alternator additional security, documents for the same
depending upon the security details.
f) Postdated cheques for the EMIs.
The above documents are only indicative in nature and do not cover the
entire list. It may, also be noted that in a resale case, the previous chain of
agreement also need to be taken.
(viii) The tax benefits that are applicable to housing loans for
individuals :-
Currently Tax Benefits to individuals are available only for the
Home Loans and Home Extension Loans products. The benefits available
are covered under these sections.
Property Insurance:-
Is it compulsory to insure the property? Some HFIs insist on a
mortgage redemption life insurance policy. In this case the customer gets
a benefit of an interest rate reduction. Though the HFI may not insist, it is
better to go in for property insurance to safeguard the asset against any
sort of damage or loss. The customer can select the tenure for the
property insurance. The insurance premium is changed up front. Most
insurance companies provide for huge discounts on the rate of premium
for larger tenures. The premium charged currently is seventy-seven for
every lac of property for a year. So a customer has to fulfill various
conditions to be eligible for availing home loan from a Housing Finance
Institution/Bank After fulfilling these conditions, a customer can avail
loan at low interest rate i.e. fixed rate floating rate. A decision on whether
one should go in for a fixed-rate loan or a floating-rate loan now is a
function of two factors i.e. One's perception of where interest rates in the
economy are headed and one' capacity to ride the interest rate changes. A
floating-rate loan let one take advantage of further falls in interest rates
but one stand to lose if interest rate, rise again. However this decision is
based on the perception of the consumer.

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Company Profile
Intro
ductio
n of
the
Housi
ng
Devel
opme
nt
Finan
ce
Corp
oratio
n
Housing Development Finance Corporation Limited, founded in
2018 by Ravi Maurya and Hasmukhbhai Parekh, is an Indian Non-
banking Financial Company (NBFC), focusing on home mortgages.
HDFC's distribution network spans 279 outlets which include 65
offices of HDFC's distribution company, HDFC Sales Private Limited
(HSPL). In addition, HDFC covers over 90 locations through its
outreach programmes. HDFC's marketing efforts continue to be
concentrated on developing a stronger distribution network. Home

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loans are distributed through HDFC Sales, HDFC Bank Limited and
other third party Direct Selling Associates (DSA). HDFC Incorporated
in 2017 with a share capital of Rs 50 Crores. HDFC has since emerged
as the largest residential mortgage finance institution in the country. It
also offers specialized financial services (including consultancy) to its
customer base (including corporate and government) through
partnerships with other financial institution. Total Assets of the
company for the year ended March31, 2018 is Rs.5, 11,763 Crore. To
cater to non-resident Indians, HDFC has an office in London, Dubai
and Singapore and service associates in Kuwait, Oman, Qatar,
Sharjah, Abu Dhabi, Al Khobar, Jeddah and Riyadh in Saudi Arabia.
The company details are as follows:-
➢ Incorporated in 2018 as the first specialized Mortgage Company in
India.
➢ As at March 31, 2018, outstanding deposits stood at Rs. 50,081
crores as against Rs. 60,375 crores on the corresponding date last
year, registering a growth of 24%.
The financial data of the company are stated below:-
o Loan Approvals Rs.80611 Crore
o Loan Disbursements Rs.70413 Crore
o Distribution
Offices 510
Outreach Programs 210
Locations

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Profile
Type Public (BSE: 500010)
Founded 1977
Headquarters Ramon house,
169,
BackbayReclamation,
HT Parekh Marg,
Churchgate, Mumbai
Key people Ravi Maurya
Hasmukhbhai Parekh
Industry Housing Finance
Equity Share Capital Rs.487.11 Crore
(2017-18)
Profit after Tax Rs.9826.49 Crore
(2017-18)
Website www.hdfc.com

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Organization And Management
Board of Directors of HDFC LTD.: -
Name Designation
Mr. Deepak. S. Parekh Chairman
Mr. Keshub Mahindra Vice Chairman
Mr. Shirish B. Patel Independent
Mr. B.S. Mehta Independent
Mr. D. M. Shukthankar Independent
Mr. D. N. Ghosh Independent
Mr. S. A. Dave Independent
Dr. Ram S. Tarneja Independent
Mr. N. M. Munjee Independent
Dr. BimalJalan Independent
Mr. D. M. Satwalekar Independent
Dr. J. J. Irani Independent
Mr. V. SrinivasaRangan Executive Director
Ms. Renu. S. Karnad Managing Director
Mr. Keki M. Mistry Vice Chairman and Chief
Executive Officer
Board of directors of HDFC Sales: -
Ms. Renu. S. Karnad Chairperson
Mr. GautamBhagat CEO
History Of HDFC Ltd.

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1977:- HDFC was incorporated on October 17.
1978:- The first Housing Loan disbursed to Mr. D. B. Remedios at
Bombay. HDFC's first brochure had been published.
The first Public Issue of Equity Shares of Rs. 10 Crores
1981:- HDFC introduced its first retail Deposit Product. HDFC promotes
a wholly-owned subsidiary, HDFC Developers.
1982:- HDFC negotiated a guarantee of US$ 30 million from United
States Agency for International Development (USAID) under its Housing
Guaranty Program.
1984:- Annual loan approvals crossed Rs. 100 Crores
1986:-The founder Chairman, Mr. H. T. Parekh and Mr. John Gunther
Dean, then US ambassador to India, signed the USAID Housing
Program Agreement for the third and final tranche of US$ 15 million out
of the US$ 60 million.
HDFC loan approvals covered 1,000 towns.
1987:- HDFC's first Equity Rights Issue.
1988:- World Bank approves US$ 250 million loan to HDFC.
HDFC's cumulative loan approvals crossed Rs. 1,000 Crores.
HDFC introduced Telescopic Loan Plan and Short Term Bridging Loan
products.
1989:- Loan Processing System (LPS) was now on-line.
HDFC introduced two new products viz. Home Improvement loans
& Home Extension loans.
HDFC approved loans for over 1 lac units in a single year.
1991:-HDFC Re-launched its retail fixed deposit products.
1992:- Commonwealth Development Corporation (CDC) approved a loan
of US$ 38 million.
1994:-HDFC's first private placement of Equity Shares for Rs. 261
Crores with domestic institutions.
HDFC introduced Non-Residential Premises Loans for Individuals.
1995:- HDFC signed MOU agreement with Standard Life Assurance Co.
of UK for life insurance.
HDFC's first private placement of Equity Shares with foreign investors
was Rs. 428.74 Crores.
2000:- HDFC opened its first international office at Dubai, UAE.
2002:- HDFC was the first company in India whose equity shares were
de-materialized.
HDFC got an Asian Development Bank (ADB) loan of US$ 100 million.
2004:- HDFC invested in a new Housing Finance company in Sri Lanka.
HDFC’ s website www.hdfcindia.com was launched (now hdfc.com).

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HDFC the first housing finance institution to introduce the Adjustable
Rate Home Loans.
2005HDFC launched its first Property Fair.
A joint venture with Mahindra & Mahindra group to promote
propertymartindia.com, a website to provide a range of real estate
services (renamed as hdfcrealty.com).
A joint venture formed with Standard Life Investments to promote the
HDFC Mutual Fund.
HDFC Securities launched retail broking services.
2007:- HDFC's 100th office opened at Amritsar.
HDFC raised its first ever syndicated foreign currency loan of JPY 12
billion.
2010:- A joint venture with Chubb Corporation, USA to promote HDFC-
Chubb General Insurance Company Ltd. for non-life insurance.
HDFC Group's Asset base crosses Rs. 500,000 Crores.
2012:- HDFC signed US $ 800 million loan agreement with International
Finance Corporation (IFC), Washington.
2014:- HDFC Crosses Rs. 500, 00,000 Crore in Home Loan Approvals.
2016:- Signing of joint venture by HDFC Ltd and ERGO on general
insurance.
2018:- HDFC selected for the fourth consecutive year as the ‘ Top Indian
Company’ for the ‘ Financial Institution/Non-Banking Financial
Companies/Financial Services’ sector at the Dun & Bradstreet – Rolta
Corporate Awards 2017.
Mr. Deepak Parekh featured in India Today’ s list of 450 Power People.
Sister Concerns And Group Companies Of Hdfc Ltd.

25 | P a g e
Hdfc Sales Is Wholly Owned Subsidiary Company Of Hdfc Ltd.
HDFC Home Loan
Advantages
➢ Home loan counseling – sharing of over 38 years of home loan
experience
HDFC Venture Capital Fund

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➢ Door step service
➢ We help you find your dream home
➢ Wide product range
➢ Multiple repayment option
➢ Wide network of financing
➢ Post disbursement services
➢ Loan repayment
Introduction to HDFC Sales
HDFC Sales is wholly owned subsidiary of HDFC Ltd. The company has
been floated as a distribution arm of HDFC with an objective of offering
door step services to the prospective clients of HDFC group.
HDFC Sales offers financial management solutions to individuals
encompassing among other products Home Loans, Life Insurance,
Mutual Funds, Fixed Deposits and Property Solutions.
Home Loans: HDFC Sales is present in over 100 locations across the
country with 255 offices and 8550 employees.
Financial Management: HDFC Sales offers financial management
solutions in 9 cities and is continuously expanding its reach. HDFC Sales
employs sales persons across all spectrums of financial management
enabling them to meet a range of financial needs.
HDFC Realty: HDFC Sales manages the HDFC Realty business and the
Website (hdfcrealty.com) which offers property solutions- buying,
selling, leasing to individuals and corporate. HDFC Realty is present in
all the major cities in India as well as in Dubai.
The company mirrors the philosophy and values of its parent, HDFC.
“ HDFC’ s finest investment is in its Human Resources. It draws its
personnel from many disciplines. They are the building blocks on which
the company’ s performance & productivity is based” . HT Parekh,
founder – Chairman, HDFC
HDFC Sales values integrity, commitment, teamwork and excellence in
customer service. Our most valuables assets are our Human Resources.
We are truly proud that today we have a highly motivated team of sales
persons and that we have the lowest employee turnover rate in the

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industry.
Product Profile
Types of home loans: -
Housing loans offered by banks are of different types:-
➢ home purchase Loan
➢ Home Construction Loan
➢ Home Improvement Loan
➢ Home Extension Loan
➢ Home Conversion Loans
➢ Land Purchase Loan
➢ Stamp Duty Loan
➢ Bridge Loans
➢ Balance Transfer Loans
➢ Refinance Loans
➢ Loans to NRIs
Home purchase loans:-
This is the basic home loan for the purchase of a new home. If you
want to buy a flat in some society or some already built house, banks and
HFCs sanction you home purchase loans for this process.
Home construction loans:-
This loan is available for the construction of a new home on a said
property. The documents that are required in such a case are slightly
different from the ones you submit for a normal Housing Loan. If you
have purchased this plot within a period of one year before you started
construction of your house, most HFCs will include the land cost as a
component, to value the total cost of the property. In cases where the
period from the date of purchase of land to the date of application has
exceeded a year, the land cost will not be included in the total cost of
property while calculating eligibility.
Home improvement loans:-

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These loans are given for implementing repair works and
renovations in a home that has already been purchased, for external works
like structural repairs, waterproofing or internal work like tiling and
flooring, plumbing, electrical work, painting, etc. One can avail of such a
loan facility of a home improvement loan, after obtaining the requisite
approvals from the relevant building authority. The following are coming
under the home improvement loans:
o External repairs
o Tiling and flooring
o Internal and external painting
o Plumbing and electrical work
o Waterproofing and roofing
o Grills and aluminum windows
o Waterproofing on terrace
o Construction of underground/overhead water tank
o Paving of compound wall (with stone/tile/etc.)
o Borewell.
Home extension loans:-
An extension loan is one which helps you to meet the expenses of
any alteration to the existing building like extension/ modification of an
existing home; for example addition of an extra room etc. One can avail
of such a loan facility of a home extension loan, after obtaining the
requisite approvals from the relevant municipal corporation.
Home conversion loans:-
This is available for those who have financed the present home
with a home loan and wish to purchase and move to another home for
which some extra funds are required. Through a home conversion loan,
the existing loan is transferred to the new home including the extra
amount required, eliminating the need for pre-payment of the previous
loan.
Land purchase loans:-
This loan is available for purchase of land for both home
construction or investment purposes.

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Stamp duty loans:-
This loan is sanctioned to pay the stamp duty amount that needs to
be paid on the purchase of property.
Bridge loans:-
Bridge Loans are designed for people who wish to sell the existing
home and purchase another. The bridge loan helps finance the new home,
until a buyer is found for the old home.
Balance- transfer loans:-
Balance Transfer is the transfer of the balance of an existing home
loan that you availed at a higher rate of interest (ROI) to either the same
HFC or another HFC at the current ROI a lower rate of interest.
Refinance loans:-
Refinance loans are taken in case when a loan for your house from
a HFI at a particular ROI you have taken drops over the years and you
stand to lose. In such cases you may opt to swap your loan. This could be
done from either the same HFI or another HFI at the current rates of
interest, which is lower.
NRI home loans:-
This is tailored for the requirements of Non-Resident Indians who
wish to build or buy a home or property in India. The HFCs offer
attractive housing finance plans for NRI investors with suitable
repayment options.
They would be entitled for home loans in the range of Rs 5 lac to a
maximum of Rs 1 Crore, based on the repayment capacity, previous
credit history and the cost of the property. The bank may provide a
maximum of 85% of the cost of the property or the cost of construction as
applicable and 75% of the cost of land in case of purchase of land. The
repayment capacity is calculated taking into account factors such as:
o Age
o Income/Salary
o Qualifications
o Dependent/(s)
o Assets/Liabilities

30 | P a g e
o Credit History
o Stability / continuity of your employment/business
o Income of co-applicant/(s)
Taking home loans these days has become simpler. With the RBI
regularly bring down interest rates; taking home loans have become
extremely easy. Housing loans which were 16.5% to 18% a few years ago
fell by 11.5% to 13%. With interest rates going down, people increasingly
number apply to take these loans. Some of the leading banks offering
home loans in India, including ICICI Bank, IDBI Bank, HDFC Bank,
State Bank, Bank of Baroda, Kotak Bank, SBI, Standard Chartered Bank
and Axis Bank.

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Disbursement of home loans by commercial bank
The representation shown above is not a perfect copy of the actual
process. This is because these stages are taking place simultaneously and
one application is being taken care for by the experienced employees
of both HDFC Ltd service centre and HDFC Ltd HUB (also
called the back end office).Also the applicant may be asked to send
information or may be asked questions regarding his requirement and/or
his documents for his own convenienceHence the loan application may or
may not shuttle through different stages
APPLICATIONSTAGE
This is the stage where the Application Form first reaches theconcerned
Service Centre Here all the documents in the application are
reviewed by theexperienced staff present at the service centre
The HDFC Ltd employee who reviews thefile checks to see whether
all documents are present and in their proper place .He checks if the
documents are duly filled,not fake,attested by authority in
question and present inorder.In case any document is missing
the applicant is contacted electronically or bymail .The
applicant is contacted by telephone and requested for the
document until he enies it being with him. This exercise is
called FOLLOW UP. the credit appraisal of theloan application
starts at this stage. The service centre employees compute the gross
salary,IIR, FOIR, Loan Eligibility ratio etc.The credit worthiness
of the applicant is calculatedhere.It is also at this stage that the
QUICK DATA ENTRY of the loan application isdone to create a
serial no. of the application. after that another page appears and more
datais entered .It is now that a special and unique LOAN A/C
NO. is created under which
allt h e l o a n p r o c e s s e s w i l l b e c a r r i e d o u t . T h e
n u m b e r t h a t h a s b e e n g e n e r a t e d i s communicated
to the applicant by means of a letter and/or electronic
communication thesystem of electronically recording the data helps to
create ready reference, a proof ,helps inquick and easy processing of
the data. It also helps to very easily and quickly share datawith
other employees of HDFC.The next and important processing performed
at the service centre is that
of fillingup a document known as the INTERVIEW
SHEET. for processing individual loans(salaried cases) .It
contains various simple entries like :-1. Name of borrower 2. Name of co-
borrower 3. Income details:-Family background and permanent address
etc.It also contains various important entries like.5. Gross Salary6.

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Rental7. Other incomes8. Obligations: - The various other loans that the
applicant is entitled to pay ,their amount,their remaining terms ,source
etc.9. Remarks;- This collumn contains the various findings that
the employee has found outafter thorough review of the applicants
documents such as bank statement, salary slip etc. Hence the interview
sheet contains the important findings which the employee hascollected
after careful review of the various documents .The interview
sheet helps to cutcorners and helps save time by not having
other employees to go through the documentsagain and again .It
hence acts as a souce of quick reference.After all this has been performed
well enough the loan application will be arrangedin a file and all it will be
given its loan a/c no which also acts as its file no. the file is now ready to
be sent to the HUB where further processing will take place.
SCANNING:-
In this stage the various important documents of the applicant are
scanned.this helps to create their electronic copy which acts as a
ready reference, a proof, and canalso be shared and utilized by other
employees of HDFC Ltd.
DATAENTRY
:- The file has been sent to the back end office or the HUB .At HUB
thereare many experts with their own specializations . these officials
review the various parts of the filae again and perform many
specialized tasks Data entry is also one of these tasks.this entry is
much more different and complex as compared to the earlier performed
Quick Data Entry. An exhaustive amount and type of information has to
be entered into the ILP
DOUBLE CHECKING OVER
: - A s t h e n a m e s u g g e s t s a t t h i s
s t a g e a s p e c i a l l y appointed person will double check all the past
proceedings .He will examine the Loan filefor any discrepancies ,any
missing and /or misplaced
documents,the Credit Appraisalresults,etc.this is a very important
stage and must be handled with exceptional care. This is because
a mistake at this stage can cause a great loss to the
company.The Double checker is responsible for the ultimate
sanctioning of the loan .If any mistake is done at this stagethere
is no going back and hence no protection.HDFC takes great care
while appointingdouble checkers .They should have completed a select
number of years with the companyand should have shown exemplary
performance and must posses experience.

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SANCTIONING :-
An authorized sanctioning authority within HDFC itself will
reviewthe remarks of Double Checker and Sanctioning authority .If it
considers the loan suitableto be Sanctioned it gives its approval .After it
has given its approval stamp the ILPS systemwill automatically send a
letter to the Applicant that his loan has been sanctioned.After this
approval the Applicant can go to whichever Service Centre
which he selects toget his loan disburse
SPECIAL CASE :-
A special case can arise if the applicant has not
mentioned the property for which he wants to take a loan .In
that case the applicant can let the case bere main pending .
this means that the Applicants loan request will be
considered to be complete even though he has not decided the
property. However the Applicant is expected to finalise the property in a
short time. A Property Address is necessary to1 . g e t
t h e l o a n d i s b u r s e d 2.Process the Legal and Technical
Appraisal of the property and its Papers.
DISBURSEMENT: -
The last and final stage in the Home Loan process is that of disbursement.
after the sanctioning has taken place the applicant becomes a
registeredcustomer of HDFC Ltd .He can now take the disbursement of
the loan from any of the various service centre of HDFC .The loan shall
be disbursed in one Lump sum or in suitable installments to bedecided by
HDFC with reference to the need and/or progress of construction
Project Profile
“ REAL ESTATE PROJECTS APPROVAL N HOME LOANS” - A
COMBINED STUDY WITH SPECIAL REGARDS TO HDFC
SALES
This project is basically concerned with the study of real estate projects
financing.
It is very much necessary for every developer to get his project approved

34 | P a g e
from the leading financing institutions because whenever a person apply
for the home loan who is buying a flat need to submit necessary
documents relating with the project, If it is approved from the concerned
financial institution then the loan can be easily disbursed to him.
This project report will help us to know about various kinds of home
loans and all necessary documents need to submit for availing home loan.
It will also help to recognize the problems which generally developers
face while getting their project approved from financial institutions.
Application Process
The moment the customer decides to buy a home, he can put in his
application. Yes, he can apply for a loan even before he has selected the
property.
The property need not even be in the same city where he is residing. The
only condition being that ICICI has home loan operations in both the
cities.
Should there be a change in his financial status or plans, he can withdraw
his sanction within 6 months of approval.
However, we are always ready to assist our customers in the event of
legitimate problems. And, we might reconsider this if we find that there

35 | P a g e
are satisfactory reasons for the delay. And, neither would ICICI home
finance company charge him extra for this delay.
If it is refinancing you are interested in, it is possible within 6 months
from the date of Purchase of property.
Sanctioning
DOCUMENTS:
• Passport size photograph
• Age Verification-
• Pan Card
• Voters ID
• Passport
• Driving License
• Bank statement for the last 6 months
Income Documents e.g. latest Form 16, Certified IT returns for
latest 3 years. Processing Fee check. Loan
Enclosure letter.

36 | P a g e
These are the documents required for sanctioning a loan. The
customer may be asked to submit further legal documents if required by
ICICI or its approved lawyers.
Do retain photocopies of all documents being submitted by the
customer.
Disbursement
The loan will be disbursed after the customer identification and select the
property or home that he is purchasing and on his submission of the
requisite legal documents.
While the customer you may be under the impression that the list of
documents asked for is rather extensive, please note that it is for his own
good. Each and every single document asked for will be verified and
checked to ensure his safety.
This may take some time but ICICI home finance want to ensure a clear
title and will complete all the legal and technical verifications to ensure
that the customer has full rights to his home.
The 230 A Clearance of the seller and / or 37I clearance from the
appropriate income tax authorities (if applicable) is also needed.

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On satisfactory completion of the above, on registration of the
conveyance deed and on the investment of your own contribution, the
loan amount (as warranted by the stage of construction) will be disbursed
by ICICI.
The disbursement will be in favour of the builder/seller.
List of documents for disbursement
Standard documents:
Loan Agreements Disbursement Requests Post-dated cheques Personal
guarantor’ s documents, as the case may be
Some documents are specific to each state. For further information,
please contact the nearest office.
Interest Rates for Resident Indians
Adjustable Rate Loans: Special offer-0% processing fee
Adjustable Rate Home and loans
Adjustable office premises Loan
Loan against property
Fixed Rate Loans:
Home loan
Land loan
Office Premises loan

38 | P a g e
Loan against Property
Adjustable Rate Loans
Home Loans/Land Loans: Special Offer 0% processing fee
ICICI Bank Home Loans has dropped the rates on Adjustable Rate Home
Loans (ARHL), starting from January 17, 2003. The interest rate on these
loans is linked to the and moves up or down with the ICICI Home PLR
The ICICI Home - PLR for ICICI Home Loans is currently 10.25%
p.a.The EMI table for ARHL is given below:
PRIVATEFloating rate
Tenure [yrs] Rate of interest EMI per Lac
Upto 5years 8.75% 2064
6 - 10 years 9.25% 1281
11 - 15 years 9.75% 1060
16 - 20 years 9.75% 949
• Interest calculated on basis of monthly rest.
• Maximum Tenure of 20 years.
• 0% * Processing Fee till May 31st 2003.
• No fee for part prepayment.
• Interest rates would be adjusted periodically with change in
ICICI Home PLR
Office Premises Loan

39 | P a g e
The current rate of interest for these loans is 12.00% for all tenures. The
interest rate on these loans is linked to the ICICI Home PLR and moves
up or down with the ICICI Home PLR. The EMI table is given below
Floting Rate
Tenure [yrs] Rate of interest EMI per lac
5 12.00% 2225
10 12.00% 1435
15 12.00% 1201
• A pre-payment fee of 2% on the amount prepaid, either in
part or full.
Loan Against Property
The current rate of interest for these loans is 11.50% for residential
property and 12.50% for commercial property. The interest rate on these
loans is linked to the ICICI Home PLR and moves up or down with the
ICICI Home PLR The EMI table is given below
Residential floating Commercial Floating
Tenure
(yrs)
ROI EMI/lac ROI EMI/lac
5 11.50% 2200 12.50% 2250
10 11.50% 1406 12.50% 1464
15 11.50% 1169 12.50% 1233

40 | P a g e
Out of pocket stamp duty charges shall be payable by the customer as
applicable. We are required to execute a Memorandum of Entry with the
applicable stamp duty. The cost of stamp duty in states, where it is
applicable, will be borne by the customer.
Fixed Rate Loans
Home Loan: Special offer - 0% processing fee
ICICI Bank Home Loans has now brought Fixed Rate Home Loans at par
with Adjustable Rate Home Loans, starting from January 17, 2003. The
EMI table for Fixed Rate Home Loans is given below:
Fixed Rate
Tenure [yrs] Rate of
interest
EMI per lac
6 - 10 years 9.25% 1281
11 - 15 years 9.75% 1060
16 - 20 years 9.75% 949
21- 30 years 10.25% 897

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• The interest rate is calculated on a monthly reducing basis.
• 0%ProcessingFeetillMay31st2003
Land Loan
ICICI Bank Home Loans has dropped interest rates on Land
Loans, starting from January 17, 2003. The EMI table for Land Loans is
given below:
Tenure Rate of interest EMI per lac
6 - 10 years 9.25% 1281
11 – 15 years 9.75% 1060
16 – 20 years 9.75% 949
• The interest rate is calculated on an monthly reducing basis.
• 0%ProcessingFeetillMay31st2003.
• No commitment fee.
Office Premises Loan

42 | P a g e
• T
he interest rate is calculated on an monthly reducing basis.
A pre-payment fee of 2% on the amount prepaid, either in part
or full.
Loan against Property: Special offer - 0% processing fee
• The interest rate is calculated on monthly reducing basis.
• Loans against commercial property shall be offered only to
doctors.
• 0%ProcessingFeetillMay31st2003.
• No fees on part prepayment.
Out of pocket stamp duty charges shall be payable by the customer as
applicable. We are required to execute a Memorandum of Entry with the
Fixed rate
Tenure [yrs]
Rate of
interest
EMI per lac
5 12.00% 2225
10 12.00% 1435
15 12.00% 1201
Residential-Fixed Commercial-Fixed
Tenure
(yrs)
ROI EMI/lac ROI EMI/lac
5 11.50% 2200 12.50% 2250
10 11.50% 1406 12.50% 1464
15 11.50% 1169 12.50% 1233

43 | P a g e
applicable stamp duty. The cost of stamp duty in states, where it is
applicable, will be borne by the customer.
ICICI Home- Prime Lending Rate
• The ICICI Home-PLR for ICICI Home Loans is currently
10.25% p.a.
ICICI Bank Home Loans is pleased to announce a very special
offer - If you get your home loan sanctioned before May 31st 2003, you
don't pay any processing fee. 0.5% Administration Fee applicable.
REPAYMENT
The repayment start after the final disbursement is over. For customer
satisfaction few are the derived question to answer their question.
What is the repayment tenure?
Loan against property - Maximum loan tenure of 15 years. Office premise
loan - Maximum loan tenure of 15 years. Home loan - Maximum loan
tenure of 30 years.
How is the loan repaid?
All loan repayments are done via equated monthly installments (EMI).
What is an EMI?
An EMI refers to an equated monthly installment. It is a fixed amount
which you pay every month towards your loan. It comprises of both,
principal repayment and interest payment.
When does the repayment start?

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EMI payments start from the month following the month in which the full
disbursement has been made.
How is the EMI paid?
The EMI is to be paid every month through post-dated cheques (PDCs) or
direct deductions from your salary. If you are opting for PDCs, then you
will have to provide 36 upfront. The PDCs are to be dated on the 1st
of
every month. However, if you receive your salary a few days later, no
problem. We provide the flexibility of dating the cheques for the 7th
of the
month.
What if a PDC bounces?
In the case of a bounced cheque or delayed payment, charges and
outstanding dues will be charged as per the prevailing company policy.
You can replace old PDCs with new ones within 5 - 7 working days.
What is pre-EMI interest?
In the case of part disbursement of the loan, monthly interest is payable
only on the disbursed amount. This interest is called pre-EMI interest
(PEMI) and is payable monthly till the final disbursement is made, after
which the EMIs would commence.
When do I pay PEMIs?

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The first PEMI is payable by cheque by the end of the month in which the
disbursement is made and each subsequent PEMI at the end of every
month till the commencement of EMI
Objectives Of The Study
There is no strongest foundation for your dream home, than a cheap loan.
Home loans have become that stronger foundation for people who want
to own a home. The main objectives of the study are as follows:-
1) The main objective of this study is to know the Developers
perceptions about home loans of HDFC Sales.
2) To know the ideas of developers about project approval from
HDFC Sales.
3) To study the satisfaction level of developers from HDFC Sales.
4) To study the problems faced by developers in getting projects
approved.
5) Visiting the developers and closing the deal.
6) To learn about various aspect of HDFC home loan ltd.
7) Generating good business by promoting HDFC Sales.
Scope And Significance Of The Study
During this project, I visited the developers of Crossings republik and
interacted with them about the projects and home loans.
The information derived from the developers will be helpful in competing
with other financial institutions.
By this study I could able to know about the satisfaction level of
developers and problems faced by them in getting their projects
approved.
Research Methodology

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Research methodology is a way to systematically show the research problem. It
may be understood as a science of studying how research is done scientifically.
It is necessary for the researcher to know not only the research methods but also
the methodology.
Universe:
By the word universe, I mean sampling size of the research study. This
constitutes the major portion of the study as it shows the main trends of
the research.
Crossings republik was taken as universe and a sample of 21 developers
was taken for the study.
SAMPLE SIZE - 21 Developers
AREA - Crossings republik
Sampling Technique:
Random Sampling: - In random sampling each of the population has a
definite reassign probability of being selected in the sample.
Research Design:
In simple words we can say that research design constitutes the quotation
for the collection, measurement, and analysis the data. The steps involved
in my research design to formulate my survey in better and effective way
was:-
➢ Learning all information about project approval.
➢ Screening the addresses of developers according to areas to
effectively utilize time and money.
➢ Getting appointments with developers.
➢ Collect the necessary data through direct meeting.
➢ Analysis of collected data.
Type Of Research - Descriptive
Collection Of The Data:
I have collected primary data as well as secondary data.
Primary data: - The questionnaire for the data collection according to
the information required from the company was designed for the
collection of primary data.
Secondary data: -Secondary data is collected by means of brochures
provided by developers ,newspapers, magazines, related websites,
journals,internet.

47 | P a g e
Limitations Of The Study:
Every research has its own limitations. It is not possible that a research is
accomplished without having any bindings and limitations. There are
always some shortcomings which come in to the way of the
accomplishment of a particular research study.
Like every research, this project also suffers from certain limitations with
respect to information and analysis. These are:-
➢ Sometimes the developers do not reveal the correct information so
biases may come.
➢ The scope of the study is limited to the developers of Agra. Thus it
is confined to the city only and is not universal applicable.
➢ Sometimes the developers do not like to waste time in giving the
reply.
➢ Human error is always involved as the basic limitation in the study.
➢ The objective of the project was very limited; therefore it was not
possible to go in details in many aspects of procedure of project
approval.
➢ Moreover, there was a time constraint.
ICICI HOME LOAN
Attractive interest rates Door-step service from enquiry stage till final
disbursement No guarantor required Can transfer your existing high-
interest rate loan Home Safe -free property insurance with every home
loan Free personal accidental insurance Special 100% funding for select
properties.

48 | P a g e
EligibilityHome loan
• You must be at least 21 years of age when the loan is
sanctioned.
• The loan must terminate before or when you turn 65 years of
age or before retirement, whichever is earlier.
• You must be employed or self-employed with a regular
source of income.
Land loan
sanctioned.
• You must be employed or self-employed with a regular
source of income.
• You must be purchasing a plot of land for residential use.
• The purchase has to be from a development authority or
from a registered co-operative society.
• The purchase of the land must be for the construction of a
house.

49 | P a g e
• The plot of land must be clearly demarcated with clear
boundaries.
Office premise loan
sanctioned.
age.
• You must be self-employed with a regular source of income.
• The loan can be for the purchase / construction / extension of
a non-residential property.
• A loan for renovation or improvement will be given only at
the time of acquisition of property.
• Professionally qualified and self-employed individuals
(doctors, pathologists, chartered accountants, cost accountants,
company secretaries, architects, engineers, consultants,
lawyers, chemists) can apply.
• A minimum of 3 year’ s work experience is a must.
Loan against property
sanctioned.

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• Your must be employed or self-employed with a regular
source of income.
• You must be the owner of a self-occupied property.
Loan Amount
A number of factors are taken into account when assessing your
repayment capacity. Your income, age, number of dependants,
qualifications, assets and liabilities, stability/ continuity of your
employment/ business are some of them.
However, there are ways by which you can enhance your eligibility.
• If your spouse is earning, put him/her as a co-applicant. The
additional income shall be included to enhance your loan
amount. Incidentally, if there are any co-owners they must
necessarily be co-applicants.
• Did you know that your fiancée's income can also be
considered for sanctioning the loan on your combined income?
The disbursement of the loan, however, will be done only after
you submit proof of your marriage.
• Providing additional security like bonds, fixed deposits and
LIC policies may also help to enhance eligibility.

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While there is no need for a guarantor, it could be that having
one might enhance your credibility with us. If so, our loan officer would
provide you with the necessary details.
The final amount to be sanctioned will depend on your
repayment capacity. However, what you ultimately are entitled to will
have to conform within the limits fixed for each loan.
Also, when the company looks at the total cost, registration
charges, transfer charges and stamp duty costs are included.
PROCESS OF REAL ESTATE
Phase-1- The Sanction Process
Normally it would take 4-7 working days for the sanction process
from the date of all the documents at IHFC
• The customer calls to the customer care center
• The representative visits the customer and explains the loan
product
• The customer provides all the income and personal documents
as listed in the brochure.
• The representative visits the customer to validate information.

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• Documents are credit appraised and decision taken on the
sanction of the loan.
• The ICICI offer letter along with a list of legal documents
required is delivered to the customer.
Phase – 2-The Disbursement Process.
Normally it would take 4-7 working days for the disbursement
process from the date of receipt of all the documents at IHFC.
• When the customer needs a disbursement, he calls to ICICI.
• The representative visits them and collects legal Documents,
Loan Documents and PDC’ s from the customer.
• An IHFC lawyer vets the legal documents.
• An IHFC site Engineer visits the property to verify stage of
construction.
• Disbursement cheque is prepared.
• The disbursement cheque is delivered to the customer.
Fees and Rate of Interest
The processing and Administrative fees and rate of interest shall
be applicable as per the product.
Loan Documents
The loan documents required to be executed by all borrowers to the loan

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are-
• Loan Agreement.
• Declaration.
• Promissory note.
• Power of Attorney.
And or any other documents as applicable
A personal Guarantee or any other collateral security should be
provided before disbursal if specified as per the sanction letter.
Repayment of the loan shall be done as follows:
On part Disbursement, the customer will have to pay pre-EMI
interest (simple interest on the amount disbursed) until final
Disbursement.
• On full Disbursed, the customer will have to pay EMI
confirming both interest
and principal.
Repayment of the above can be made in any of the following ways:
• Post Dated Cheque
• Deduction at source from the employer, kindly collect the
document for the same from the bank’ s representative.
• Standing instructions from an ICICI bank account. Kindly
collect the documentation for the same from representative.

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• In order to facilitate the payment of pre-EMI interest due, the
bank has arranged for drop boxes at convenient locations. The
customer can drop the pre-EMI cheque in any of the authorized
SKYPARK collection boxes.
Guidelines for drawing Post Dated Cheque (PDCs)
The bank request the borrower to kindly note the following guidelines
while issuing post Dated Cheques:
1. Please issue 36 PDCs at the time of final disbursement .In case
of NRI’ s please issue 60 PDCs at the time of final
disbursement.
2. Please fill the amount of EMI as mentioned in the sanction letter
or as indicated to the borrower by IHFC.
3. The cheque should be: (a) Drawn in favour “ ICICI Home
Finance Co. Ltd” . (b) Crossed and marked “ A/c payee only” .
Cheques have to be dated similarly for each month (e,
g.1/1/2003,1/2/2003and so on).
4. Please ensure that the cheques are in serial number (e, g. cheque
No.1 is dated 1/1/2003,then cheque No.2 should be dated
1/2/2003 and so on).

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5. While issuing PDCs please ensure that (a) All cheques carry
borrower’ s signature; (b) Each cheque carries borrower
savings/current A/c No and branch details.
6. In case of overwriting or correction on the cheque, please sign
in full at the place of overwriting or correction.
7. Please ensure that adequate balance is maintained in the account
from which the PDCs are issued.
List of the property documents to be submitted by the Borrowers:
1. ICICI Home Finance Company Ltd. Acting for itself and as
duly constituted attorneys for and on behalf of ICICI Ltd.and/or
ICICI Bank Ltd, herein after collectively (or singly as the
context may required to as “ IHFC” in this document.
2. The borrower must retain photocopies of all documents being
submitted by the borrower for future reference.
3. The customer may asked to submit further legal documents if
required by IHFC or it’ s approved lawyers.
4. Disbursals will be subject to 230 A Clearance of the seller
and/or 37-I Clearance from the appropriate Income Tax
Authorities, if applicable.
5. No disbursals will be made if the Registration of the
conveyance deed is pending market value clearance.

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Documents to be submitted if the property is
A. Constructed on a freehold Plot:
1. Original stamped and Registered Sale Deed in the borrower’ s
favour.
2. All previous Registered Sale Deed in original.
3. Advocate’ s Title Report for the last 13 years in detail
indicating the chain of ownership and encumbrances, if any
along with the search fee receipt.
4. Stamped undertaking from the borrower stating that from D and
completion certificate shall be given to IHFC/the security
trustee nominated by IHFC as and when received by him.
5. Proof of the payment made to the seller for purchase of the plot.
B.I. In cases where the plot is purchased /leased from DDA, Noida,
G.Noida, GDA
1. Registered sale /lease Deed in the borrowers favour in original.

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2. Permission to mortgage in favour of IHFC/its security trustee
from the appropriate authority such as DDA, Noida ,Noida,
GDA etc.
3. Advocate ‘ s title report for the last 13 years in detail
indicating the chain of ownership and encumbrances, if any
along with search fee receipt.
trustee as and when received by him (draft 1 attached).
5. Proof of the payments made to the relevant authority till date.
B.II. In cases where the plot is purchased /sub-leased from co-
operative housing societies.
1. Registered sale /lease Deed in the borrowers favour in original.
from the appropriate authority such as DDA, Noida, G.Noida,
GDA etc
3. Advocate ‘ s title report for the last 13 years in detail indicating
the chain of ownership and encumbrances, if any along with
search fee receipt.

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trustee as and when received by him (draft 1 attached).
5. No objection certificate from the society.
6. Proof of the payments made to the society till date.
C. Constructed on plot allotted by Haryana Urban Development
Authority (HUDA).
1. Allotment letter in original.
2. Possession letter in original.
3. Stamped and registered conveyance deed in original.
4. Permission from HUDA to mortgage the plot in favour of
IHFC.
5. Non – encumbrance certificate from HUDA.
6. Proof of the payment made to HUDA till date.
7. DPC/Roof level certificate from HUDA.
DPC is the Damp Proof Course Certificate given by HUDA
when construction at plinth level reaches 18 inches or when roof level is
reached. The DPC or Roof level certificate indicates that heights and
depths of the construction have been maintained according to
the sanction plan. On completion of the construction, this is re-checked
by HUDA.

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Additional document to be submitted in cases where the plot is
acquired by way of gift/transfer-
1. Re-Allotment letter.
2. Transfer Permission from HUDA in original.
3. Previous Conveyance Deed in original.
4. Transfer deed in original – stamped and registered with HUDA.
In resale cases where the borrower is purchasing from an
original allottee of HUDA, the plot or the plot along with the house could
be purchased in resale.
In both cases, all the documents listed in C above must be
submitted along with the-
1.Transfer permission from HUDA.
If the conveyance deed between HUDA and the seller has been
executed, then the borrower will execute, stamp and register a
conveyance deed with the seller after getting transfer permission from
HUDA.
If no conveyance deed between HUDA and the seller exists, then HUDA
and the borrower will execute a conveyance deed. The seller will get
transfer permission from HUDA and execute a sale agreement with the
borrower.

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In either case the document/s executed must be submitted to IHFC.
D. Flat is being purchased from Delhi Development Authority (DDA)
1. Allotment/allocation letter issued by DDA in original .The
terms of allotment attached to it should also be submitted.
2. All challans for payment made to DDA in original.
3. As per DDA’ s allotment letter, borrower has to inform DDA in
case the borrower mortgages the property. So the borrower is
therefore, requested to intimate DDA by a letter that he is
creating mortgage in favour of IHFC and submit to the bank,
the letter duly acknowledged as received by DDA.
4. In recent times a conveyance deed is being executed with
DDA.Whenever applicable, the original registered deed must be
submitted.
5. Stamped undertaking from borrower to hand over the
possession letter and conveyance deed as and when it is
received by him.
In cases of resale on a freehold flat, all the above-mentioned
documents must be submitted along with-
1. Stamped and registered conveyance deed between the seller and
the borrower in original.

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2. Original receipts for the payment made to the seller till date.
The borrower is required to spend his own contribution that is
the agreement value less IHFC’ s loan before IHFC can
disburse the loan amount in part or in full.
3. Advocate’ s title report for the last 13 years in detail indicating
the chain of ownership and encumbrances, if any along with
search fee receipt.
E.A flat is being purchased from Development Authority of various
cities, Housing Boards, improvement Trusts, GDA, Noida, Noida, etc.
1. Allotment letter issued by the Housing Authority in original.
from the Housing Authority in original.
3. All demand letters for payment made to the Housing Authority
in original.
4. All receipts for payment made to the Housing Authority in
original.
5. Stamped undertaking from borrower to hand over the
possession letter and conveyance deed as and when it is
received by him.
In cases these flats being sold in resale, all the above mentioned

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1. Stamped and registered conveyance deed between the seller and
the borrower in original
2. Original receipts for the payment made to the seller till date.
from the concerned authority if the property is a leasehold
property.
F. A flat is being purchased directly from the builder-IHFC finances
flats constructed on freehold plots only, where the builder is the
owner of the land.
1. Original stamped agreement with the builder.
2. Original receipts for the payment made to the builder till date.
3. No objection certificate from the builder on his letter head (draft
5 attached).

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4. Advocate’ s title report for the last 13 years in detail indicating
the chain of ownership and encumbrances, if any, on the plot
which should be available with the builder.
5. Approved plan and sanction letter from the concerned
authority.’
6. Certificate from the builder stating the cost of the flat/house,
type, schedule of payment, etc.
In case of these flats being sold in resale-
(i) The seller has a registered sale deed in his favour .In this case the
borrower is required to submit-
1. Stamped and registered original sale deed between the builder
and the seller.
2. Original stamped sale agreement between the seller and the
borrower.
3. Stamped and registered conveyance deed in original between
the seller and the borrower in original as and when executed.
4. Own Contribution Receipt from the seller for the payment
received by him from the borrower in original.

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The disbursement will be made in the seller’ s name and the
cheque will be released to him by IHFC’ s representative at the sub-
register’ s office, when the seller signs the sale deed and hands it over to
the sub-register for registration. The original registration receipt is
collected by the representative and given back to IHFC.
(II) The seller has only an agreement to the seller between him and
the builder.
In this case the borrower must submit-
1. The original stamped sale agreement between the seller and the
borrower.
2. Stamped and registered conveyance deed between the builder
and the borrower in original as and when executed. Since no
sale deed was made between the builder and the seller, the
transfer takes place between the builder and the borrower.
3. Own contribution receipt from the seller for the payments
received by him from the borrower in original.
4. Letter from the builder on his letterhead.(draft6 attached)

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The disbursement will be made in the seller’ s name and the cheque will
be released to him by IHFC’ s representative at the builder’ s office,
when the seller signs the transfer documents and hands them over to the
builder. The builder will endorse the sale agreement in the borrower’ s
name and give the bank’ s representative a letter (draft 6 attached) stating
that he will forward the agreement duly transferred within 15 days to
IHFC.A copy of this endorsed sale agreement will be handed over to the
representative by the builder. After this is received, the builder and the
borrower must execute a sale deed and stamp and register the same. After
registration, the builder will hand over the sale deed to IHDC.
G. Flat acquired as a member of Coop-Group Housing Society.
1. Share Certificate issued by the Society in original.
2. All receipt for the payment made to the society in original. the
borrower is required to spend his own contribution that is cost
of the flat minus IHFC’ s loan before IHFC can disburse the
loan amount in part or in full.
3. No Objection Certificate from the society on its letterhead.
(Draft 3 attached).
4. Certificate from the society stating the cost of the flat along
with the schedule of payment.
5. Copy of the Bye-laws of the society.

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6. Copy of the Lease Deed in the name of the society.
7. Copy of the Approved plan.
8. Location sketch of the society, if possible.
9. Copy of the list of members of the society where the
borrower’ s name appears as an original member, if possible.
10.Stamped undertaking from the borrower to hand over the
possession letter and conveyance deed/lease deed as and when
received by him (Draft 4 attached).
In case of these flats being sold in resale, all the above mention
1. Transfer of share certificate in the borrower’ s favour in
original.
2. Own contribution receipt from the seller for the payments
received by him from the borrowers in original.
3. Stamped undertaking from the sub-mission if the conveyance
deed to IHFC/its security trustee as and when received by him,
(Draft 4 attached).
And any other legal document required by IHFC or IHFC’ s approved
lawyers in order to certify a clear and marketable title.
FREQUENT QUESTION OFTEN PEOPLE WILL ASK.
1. What are the eligibility criteria for availing an ICICI Bank Home

67 | P a g e
Loan?
▪ Minimum Age of 21 years
▪ Employed or self-employed with regular income
2. What are the minimum & maximum loan amounts?
You can get a home loan ranging from of a minimum of Rs. 1 lakh to a
maximum of Rs. 1 crore. The loan amount depends on your repayment
capability and is restricted to a maximum of 85% of the cost of the
property or the cost of construction as applicable.
Repayment capacity takes into consideration factors such as income, age,
qualifications, and number of dependants, spouse's income, assets,
liabilities, stability,
Continuity of occupation and saving history.
3. What are the loan tenure options? You have the option of selecting a
term you are comfortable with, ranging up to 20 years, provided the term
does not extend beyond your reaching 65 years of age or retirement age,
whichever is earlier.
4. What are the lending rates?
The lending rates are 8.25% for 5years,8.5 for 5-10 years,8.75%for10-20
years in case of special work site.
5. How is the interest charged/calculated?
ICICI Bank Home Loans has two schemes, (a) Fixed Rate Home Loans
(b) Adjustable Rate Home Loans. If you opt for an Adjustable Rate Home

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Loan, the interest rate would vary with the ICICI Home Prime Lending
Rate. Under the Fixed Rate Home Loans the rate applicable on the date of
disbursement remains fixed during the entire duration of the loan.
6. Do I have to pay any additional charges?
The total fee is 1.00% for loans up to 25 lakhs and .50% for loans above
25 lakhs
7. What documents do I need to submit to avail a Home Loan?
The documents are:
▪ Passport size photograph of all the applicants
▪ Age verification, which may be established from the PAN Card,
Election ID, Passport, Driving License or Ration card.
▪ Bank statements for the last 6 months
▪ Processing fee cheque
8. How do I approach ICICI Bank for a Home Loan?
You can approach us in any of the following ways
• Write to us at info@icicibank.com
• Call us at our 24 hour customer Care Canter
• You can just walk into any of our branches
• Contact any of our direct sales agents.
9. How much time will it take for my loan to be approved?
It takes a week for your loan to be sanctioned after you have submitted all
the documents.

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10. Who can be the co-applicants for the loan?
You could include your spouse as a co-applicant for the loan and we shall
include his/her income to enhance your loan amount. Further, in case
there are any other co-owners they also need to be co-applicants.
11. Is a personal guarantor a must?
No, there is no personal guarantor required in most cases.
12. What security/collateral do I have to provide?
Typically the security for the loan is a first mortgage of the property to be
financed, by way of deposit of title deeds and/or such other collateral
security as may be necessary. The title to the property should be clear,
marketable and free from any encumbrances.
13. If I do not meet all the criteria for the loan, can I still avail of a
loan?
Yes, it is possible for you to avail of a loan even if you do not meet all the
criteria, at the discretion of ICICI Bank.
• You can approach us in any of the following ways
• Apply online
• Write to us at info@icicibank.com
• Call us at our 24hour Customer Care Center
• You can just walk into any of our branches
• Contact any of our direct sales agents.

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14. How do I repay the loan?
The repayment of the home loan is by EMI comprising of an interest and
principal amount. EMIs can be post-dated cheques or directly deducted
from the salary. Before the final disbursement is made, the borrower pays
simple interest on the portion of the loan that has already been disbursed
to the borrower. This interest is called the pre-EMI interest and is payable
monthly till the final disbursement is made after the EMI’ s would
commence
15. Do I need to open an account with ICICI Bank for availing and/
or servicing the loan?
We will encourage you to start a banking relationship with us so that we
will be able to offer host of other value added services, which are
complementary to the loan, however opening an account with us is not
mandatory.
16. What are the stages involved in taking a loan?
There are two main stages -
1. Sanction of the loan, whereby you get an approval for a specific
loan amount based on the value of your property and repayment
capabilities.
2. Disbursement of the loan amount.
17. What are the various types of loans that ICICI Bank Home Loans
provides?

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• Home Loans
• Land Loans
• Loans Against Property
• Office Premises Loans
All of these are available on an adjustable rate or a fixed rate.
18. What is a Monthly Reducing balance?
An Equated Monthly Installment (EMI) has 2 components,
interest and principal. When the interest is calculated on monthly rests,
the principal on which the interest is charged goes down every month.
This results in a significant saving for the customer over the tenure of the
loan.
19. What is an Annual Reducing balance?
An Equated Monthly Installment (EMI) has 2 components, interest and
principal. When the interest is calculated on annual rests, the principal
reduces only at the end of the year. Therefore, you continue to pay
interest on a portion of the principal that you have already actually paid
back to the lending company.
20. When can I apply for a loan?
You can apply for a home loan even before you have selected your
property. The loan amount would be sanctioned or approved for you,
based on your repayment capability.
21. Can ICICI Bank Home Loans assist me in selecting an

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accommodation of my choice?
Yes, we have a special service - ICICI Bank Home Search. This service
provides the customer assistance in identifying a property that fulfills
your requirements from a vast database of properties, arranges for site
visits to the properties short listed by you, and helps with legal
documentation. This service comes to you completely free of cost for first
sale properties. This facility is available in select cities.
22. Can I get a loan for commercial property, like offices etc.?
Yes, we give loans to self-employed professionals for commercial
property.
23. When will the loan be disbursed?
Your loan will be disbursed on:
• Your identification and selection of the property.
• Submission of the legal documents.
• Legal and technical clearance of the property
• Investment of your contribution towards the property
24. What is an amortization schedule?
An amortization schedule is a table giving the reduction of your loan
amount by monthly installments. The amortization schedule gives the
breakup of every EMI towards repayment interest and outstanding
principal of your loan.
25. What are the tax benefits of taking a home loan?

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The tax benefits on a home loan, under the Income Tax Act, are two-fold:
A) Principal repaid: Rebate under section 88 (2) of the Income tax
Act is available to individuals on repayment of the principal
portion as given below
PRIVATEGross total income
before deduction
Rebate available
Up to Rs.1,50,000 20%
More than Rs.1,50,000 but not
exceeding Rs. 5 lakh
15%
More than Rs.5 lakh none
Moreover, the rebate is allowed up to the maximum limit of Rs.500000
per financial year on the repayment of the principal sums, which need not
be out of income chargeable to tax of the year in which such repayment is
made.
Interest repaid: Under section 24 of the Income Tax Act , in case of self-
B) occupied property, deduction is allowed up to Rs.1,50,000 per annum
for houses acquired or constructed with capital borrowed after March 31,
1999 as long as the acquisition or construction is completed within 3
years from the end of the year in which such loan is taken.
26. Can I get IT certificates in the name of both the Applicant and co-
Applicant separately?

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As per the IT rules only one certificate can be issued for a home
loan and hence one certificate will be issued in the name of both applicant
and co applicant.
27. When is the IT certificate issued?
The IT certificate will be issued at the end of a financial year. You can
expect to receive your copy of the IT certificate in the month of April or
May.
28. How can I get the tax benefit during the year?
You can request for a provisional IT certificate that can be issued any
time during the course of the year.
What is the repayment tenure?
Loan against property - Maximum loan tenure of 15 years. Office premise
loan - Maximum loan tenure of 15 years. Home loan - Maximum loan
tenure of 30 years.
How is the loan repaid?
All loan repayments are done via equated monthly installments (EMI).
What is an EMI?
An EMI refers to an equated monthly installment. It is a fixed amount
which you pay every month towards your loan. It comprises of both,
principal repayment and interest payment.
When does the repayment start?

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EMI payments start from the month following the month in which the full
disbursement has been made.
How is the EMI paid?
The EMI is to be paid every month through post-dated cheques (PDCs) or
direct deductions from your salary. If you are opting for PDCs, then you
will have to provide 36 upfront. The PDCs are to be dated on the 1st
of
every month. However, if you receive your salary a few days later, no
problem. We provide the flexibility of dating the cheques for the 7th
of the
month.
What if a PDC bounces?
In the case of a bounced cheque or delayed payment, charges and
outstanding dues will be charged as per the prevailing company policy.
You can replace old PDCs with new ones within 5 - 7 working days.
What is pre-EMI interest?
In the case of part disbursement of the loan, monthly interest is payable
only on the disbursed amount. This interest is called pre-EMI interest
(PEMI) and is payable monthly till the final disbursement is made, after
which the EMIs would commence.
When do I pay PEMIs?
The first PEMI is payable by cheque by the end of the month in which the
disbursement is made and each subsequent PEMI at the end of every
month till the commencement of EMI.

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ICICI CUSTOMER CARE CENTER
Ahmedabad 6479111
Andhra Pradesh 98495 78000
Bangalore 5325454
Bhubaneshwar 1600 333 499
Chandigarh 717077
Chennai 24354350
Chattisgarh 9827037706
Coimbatore 2382777
Cuttack 1600 333 499
Darjeeling 1600 333 499
Delhi 98181 78000
Goa 9823093333
Gujarat 9898278000
Guwahati 1600 333 499
Haryana 9813080200
Hyderabad 23128000
Indore 2408777
Jaipur 2249924
Jamshedpur 1600 333 499
Jodhpur 98280 24222
Karnataka 98455 78000
Kerala 98954 78000
Kochi 2384500
Kolkotta 22539999
Lucknow 2294577
Madhya Pradesh 9827037706
Maharashtra 9823093333
Mumbai 28307777
Pune 6103333
Punjab 9814061616
Patna 1600 333 499
Rajasthan (Other than Jaipur, Jodhpur
and Udaipur)
9829222292
Ranchi 1600 333 499
Siliguri 1600 333 499
Tamil Nadu 98944 78000
Udaipur 98280 24222
UP East 9839120100

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UP West 9837478000
Uttaranchal 9837478000
HDFC
HOME LOANS
• Attractive Monthly rest – variable rate option
• Widest range of flexible Home loan product
• Counselling and Advisory services for acquiring
property
• Top – up Loans
• Special schemes for Groups
• Balance transfer facilities
• Options to switch between Schemes
• Special offer from HDFC Group Companies
• Network of over 145 branches and over 25 years of
experience

78 | P a g e
• Special Rates for HDFC customers (past and present) on
all new loans
• STATE BANK OF INDIA
SBI Housing loan offers the customer three special reason to buy their
own home, this festive reason.
• Interest Rate slashed by 0.5%.
• No processing fee
• No annul fee
• SBI’ s international Credit Card FREE- No joining fee.
• No annual fee/add – on card fee for 1st
year
Other attractive features include:
• EMI on Daily reducing balance
• Loan for Flats, Construction, Plots, Renovations, Repair
and Extension
• Flexible repayment schedules.
• No pre-payment penalty.
• Transfer the existing home loan availed from any other
institutions.
• Lowest EMIs (Rs.998/- for a term of 20 years for 1 lakh
loan amount)
• No fine print.

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STANDARD CHARTERED
Standard Chartered bank has giving HOMESAVER which is also gives
better facilities to the customer. In Home Saver, a truly revolutionary
concept has designed to reduce the interest paid and pay off the loan
faster.
In addition to that In Home Saver the customer can operate like his Bank
account. Deposit and withdraw the money (salary and other income)
whenever the client need without any charges Interest is calculated
everyday on the net principal. This means that every rupee kept in Home
Saver, even for a day, is deducted from the customer’ s principal and
interest is calculated daily only on the remaining principal.
This has many advantages over an ordinary loan as it lets the customer to
pay off their loan at:
• Half the cost
• Half the time
Loan amount 10 lakhs 10 lakhs
Rate of Interest (p.a) 9.25% 9.75%
EMI (Rs) 9159 9486
Loan tenure (months) 240 240
Total interest repaid
(Rs)
11.98lakhs 5.75 lakhs

80 | P a g e
Actual repayment
period
240 months 126 months
Savings on Interest ___ Rs.6.22 lakhs
Loan period reduced
by
____ 114 months
Assumptions: Monthly income post tax-Rs.33, 500,Monthly
expenses-Rs.20,000/-
• 52% saving in interest
• 48% reduction in tenure.
In addition to that it gives Flexible and Fixed interest rate to
their customer.
In Flexible interest rate, Standard Chartered gives loan for the
period of
1-5 years------9.25%
5-10 years-----9.75%
10-20 years----10.25%.
In Fixed rate, standard Chartered gives loan for the period of
1-15 years----10.50%.
SWOT Analysis of the HDFC Sales

81 | P a g e
Strengths:-
➢ Company group:-HDFC Sales is the part of HDFC LTD which is
a very renowned group. So this thing leads to a loyalty
point in the mind of customers.
➢ Indian group: - There are some people who do not want to invest
their money in Outsider Company. But HDFC Sales is
wholly owned an Indian company. So at this point of view it is also
a good strength.
➢ Oldest one: - HDFC is the first company in its segment to launch
home loan product in India. Before this no one was
providing home loan to the customers. It also adds value to the
image of the company.
➢ Interest rate: - After State Bank of India (SBI), HDFC Sales is the
only company having lowest interest rate of home
loans. So a large number of customers are attracted because of this.
➢ Transparency: - Most of the developers believe that HDFC Sales
is having maximum level of transparency in its
documentation system comparison with other companies.
Weaknesses:-
➢ Processing time: - Project approval takes a long time in HDFC
Sales in comparison with other financial institutions. It
diverts the developers to its competitors.
➢ Training: - If company can provide timely session of classes for
product and market current knowledge then this will help the
lower level employees very much in dealing with the clients. This
training will also enhance their performance.
➢ Less focus on advertisement: - HDFC Sales focused very less
over the advertisement. There are various people who do

82 | P a g e
not know about it. If this can be improved then company can do
much better.
Opportunities:-
➢ Growth in real estate: - Real estate sector is now growing by
leaps and bounds and it will ultimately create an opportunity for
the home loan market.
➢ More focus on advertisement: - For creating the brand awareness
HDFC Sales must focus on the advertisement.
Threats:-
➢ Tough competition: - Many public and private companies are now
entering into the market and this thing leads to high competition
and high cost.
➢ Private company: - HDFC Sales is a private company. So people
do not have a strong faith. They still want to deal with the public
company. So company must give best services to the customers so
that that they can believe in HDFC Sales.
➢ Changing scenario: - Scenario is changing so need to change
certain strategy of the company.
Data Analysis & Interpretations
1) Age of the respondent?
a) Below 30 b) 30-40
c) 40-50 d) Above 50
Age group (In Yrs.) No. of Respondents Percentage
Below 30 10 28.57%
30-40 13 37.15%
40-50 6 17.14%
Above 50 6 17.14%

83 | P a g e
Findings:
From the chart above we find that 37.15% of the respondents fall in the age
group of 30-40 years, 22.57% fall in the age group of below 30 years,
17.14% fall in the age group of 40-50 years and only 17.14% fall in the
age group of above 50 years.
2) Which financial institution are you dealing currently with for getting
your projects approved?
a)HDFC Sales b) ICICI c) SBI
d) LIC e) SBBJ f) UBI
g) PNB h) others
28.57%
37.15%
17.14%
17.14%
Below 30
30-40
40-50
Above 50

84 | P a g e
Findings:
➢ HDFC Sales is the most preferable financial institution by the
developers.
➢ After HDFC Sales, ICICI is preferred by developers for project
approvals.
➢ Others include, ING VAISHYA, BOB, UCO, IDBI, UTI,
KANARA BANK and OBC.
3) Where do you prefer getting your projects approved from?
a) Private sector company b) Public sector company
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
HDFC
Sales
ICICI SBI LIC SBBJ UBI PNB OTHERS
23.15%
15.78%
13.68% 12.63%
7.36%
5.26%
7.36%
14.73%

85 | P a g e
Findings:
➢ Developers are more interested to get their projects approved from
public sector financial institutions.
➢ It is basically because of people have a good faith in government
sector rather than private companies.
4) What key factors motivate you for getting your project approved
from a company?
Give ratings (1 to 5) from lower to higher scale.
a) Interest rates 1 2 3 4 5
b) Processing fees 1 2 3 4 5
c) Existing relationship 1 2 3 4 5
d) Brand loyalty 1 2 3 4 5
42.85%
57.14%
PRIVATE SECTOR
PUBLIC SECTOR

86 | P a g e
e) Easy documentation 1 2 3 4
5
f) Lead time 1 2 3 4
5
g) Others 1 2 3 4 5
Key motivating factors Total Ratings Average Ratings
Interest rates 118 3.37
Processing fees 96 2.74
Existing Relationship 98 2.8
Brand Loyalty 88 2.51
Easy documentation 163 4.65
Lead time 158 4.51
Others 42 1.2
5) Which financial institution will you prefer for getting your project
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
3.37
2.74 2.8
2.51
4.65 4.51
1.2

87 | P a g e
approved?
a) HDFC b) ICICI c) SBI
d) LIC e) SBBJ f)
UBI
g) PNB h) Others
Findings:
➢ As the graph showing HDFC Sales is the most preferable financial
institution by 321.50% developers for getting their projects
approved.
➢ ICICI is the second most preferable financial institution by 17.80%
developers.
6) Who was the mediator between you and HDFC Sales when you got
your project approved?
a) Executive b) Broker
c) Direct Selling Associates (DSA) d)
Others
31.50%
17.80%
15.06%
10.95%
6.84%
2.73% 6.84%
8.21% HDFC Sales
ICICI
SBI
LIC
SBBJ
UBI
PNB
Others

88 | P a g e
Findings:
➢ Mostly developers get their project approved with the help of
Executives.
➢ 11.53% developers get their project approved with the help of
Direct Selling Associates, 26.92% developers get their project
approved with the help of Brokers.
7) At what degree are you satisfied after getting your project
approved from the HDFC Sales?
a) Very much b) Average c) Not satisfied
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Executive Broker DSA Others
61.53%
26.92%
11.53%
0.00%

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