Submit Search
Upload
Analisys design
•
Download as PPT, PDF
•
0 likes
•
1 view
F
FadlilahCandra
Follow
Learning analisys design
Read less
Read more
Design
Report
Share
Report
Share
1 of 55
Download now
Recommended
Kendall sad8e ch04
Kendall sad8e ch04
N/A
Ppt04
Ppt04
Ahyen Soreta
Ppt04-Kendall
Ppt04-Kendall
Ahyen Soreta
Kendall7e ch04
Kendall7e ch04
sayAAhmad
Kendall & KendallCopyright © 2014 Pearson Education, Inc..docx
Kendall & KendallCopyright © 2014 Pearson Education, Inc..docx
DIPESH30
Bovee bct12 ppt_ch04
Bovee bct12 ppt_ch04
Samina Haider
Bovee bct12 ppt_ch05
Bovee bct12 ppt_ch05
Samina Haider
Chap05
Chap05
lolanyunyu
Recommended
Kendall sad8e ch04
Kendall sad8e ch04
N/A
Ppt04
Ppt04
Ahyen Soreta
Ppt04-Kendall
Ppt04-Kendall
Ahyen Soreta
Kendall7e ch04
Kendall7e ch04
sayAAhmad
Kendall & KendallCopyright © 2014 Pearson Education, Inc..docx
Kendall & KendallCopyright © 2014 Pearson Education, Inc..docx
DIPESH30
Bovee bct12 ppt_ch04
Bovee bct12 ppt_ch04
Samina Haider
Bovee bct12 ppt_ch05
Bovee bct12 ppt_ch05
Samina Haider
Chap05
Chap05
lolanyunyu
Business Research Methods Chap004
Business Research Methods Chap004
Mazhar Masood
Chap004.ppt
Chap004.ppt
Pradeep513562
Bovee bct12 ppt_ch07
Bovee bct12 ppt_ch07
Samina Haider
Mentors and Mentoring: Steps to Take When You are Stuck
Mentors and Mentoring: Steps to Take When You are Stuck
Karen Cannell
395813092-kendall-sad9-pp-01-ppt.ppt
395813092-kendall-sad9-pp-01-ppt.ppt
tdimalibot
Connect for Learning Frameworks EDUC 1300
Connect for Learning Frameworks EDUC 1300
kmoffitt0413
Bovee bct12 ppt_ch10
Bovee bct12 ppt_ch10
Samina Haider
2015 ed psy 510 #5
2015 ed psy 510 #5
Glenn E. Malone, EdD
Rm4 research proposal
Rm4 research proposal
Dr. C.V. Suresh Babu
Are we fulfilling our promise
Are we fulfilling our promise
Charles Rei
Chapter 04 dessler 12-ce_ppt_ch04
Chapter 04 dessler 12-ce_ppt_ch04
Irshad Aj
Final.10.8.15 inde 231 b
Final.10.8.15 inde 231 b
Joe Bucher
Online Homework Help
Online Homework Help
Lesa Cote
Bovee bct12 ppt_ch08
Bovee bct12 ppt_ch08
Samina Haider
Questionnaire Research
Questionnaire Research
Snehlata Parashar
Effective Interviewing Technique for HR Manager.pptx
Effective Interviewing Technique for HR Manager.pptx
BennyPrasetyo11
How to prepare and deliver compelling & memorable presentations
How to prepare and deliver compelling & memorable presentations
The Bid Coach Ltd
Importance of Publications
Importance of Publications
Mithileysh Sathiyanarayanan
Unit IV Technical Communication.pdf
Unit IV Technical Communication.pdf
kasjish
Interviewing Tips
Interviewing Tips
Srikanth Sannidhanam
Call Girls In Safdarjung Enclave 24/7✡️9711147426✡️ Escorts Service
Call Girls In Safdarjung Enclave 24/7✡️9711147426✡️ Escorts Service
jennyeacort
PORTFOLIO DE ARQUITECTURA CRISTOBAL HERAUD 2024
PORTFOLIO DE ARQUITECTURA CRISTOBAL HERAUD 2024
CristobalHeraud
More Related Content
Similar to Analisys design
Business Research Methods Chap004
Business Research Methods Chap004
Mazhar Masood
Chap004.ppt
Chap004.ppt
Pradeep513562
Bovee bct12 ppt_ch07
Bovee bct12 ppt_ch07
Samina Haider
Mentors and Mentoring: Steps to Take When You are Stuck
Mentors and Mentoring: Steps to Take When You are Stuck
Karen Cannell
395813092-kendall-sad9-pp-01-ppt.ppt
395813092-kendall-sad9-pp-01-ppt.ppt
tdimalibot
Connect for Learning Frameworks EDUC 1300
Connect for Learning Frameworks EDUC 1300
kmoffitt0413
Bovee bct12 ppt_ch10
Bovee bct12 ppt_ch10
Samina Haider
2015 ed psy 510 #5
2015 ed psy 510 #5
Glenn E. Malone, EdD
Rm4 research proposal
Rm4 research proposal
Dr. C.V. Suresh Babu
Are we fulfilling our promise
Are we fulfilling our promise
Charles Rei
Chapter 04 dessler 12-ce_ppt_ch04
Chapter 04 dessler 12-ce_ppt_ch04
Irshad Aj
Final.10.8.15 inde 231 b
Final.10.8.15 inde 231 b
Joe Bucher
Online Homework Help
Online Homework Help
Lesa Cote
Bovee bct12 ppt_ch08
Bovee bct12 ppt_ch08
Samina Haider
Questionnaire Research
Questionnaire Research
Snehlata Parashar
Effective Interviewing Technique for HR Manager.pptx
Effective Interviewing Technique for HR Manager.pptx
BennyPrasetyo11
How to prepare and deliver compelling & memorable presentations
How to prepare and deliver compelling & memorable presentations
The Bid Coach Ltd
Importance of Publications
Importance of Publications
Mithileysh Sathiyanarayanan
Unit IV Technical Communication.pdf
Unit IV Technical Communication.pdf
kasjish
Interviewing Tips
Interviewing Tips
Srikanth Sannidhanam
Similar to Analisys design
(20)
Business Research Methods Chap004
Business Research Methods Chap004
Chap004.ppt
Chap004.ppt
Bovee bct12 ppt_ch07
Bovee bct12 ppt_ch07
Mentors and Mentoring: Steps to Take When You are Stuck
Mentors and Mentoring: Steps to Take When You are Stuck
395813092-kendall-sad9-pp-01-ppt.ppt
395813092-kendall-sad9-pp-01-ppt.ppt
Connect for Learning Frameworks EDUC 1300
Connect for Learning Frameworks EDUC 1300
Bovee bct12 ppt_ch10
Bovee bct12 ppt_ch10
2015 ed psy 510 #5
2015 ed psy 510 #5
Rm4 research proposal
Rm4 research proposal
Are we fulfilling our promise
Are we fulfilling our promise
Chapter 04 dessler 12-ce_ppt_ch04
Chapter 04 dessler 12-ce_ppt_ch04
Final.10.8.15 inde 231 b
Final.10.8.15 inde 231 b
Online Homework Help
Online Homework Help
Bovee bct12 ppt_ch08
Bovee bct12 ppt_ch08
Questionnaire Research
Questionnaire Research
Effective Interviewing Technique for HR Manager.pptx
Effective Interviewing Technique for HR Manager.pptx
How to prepare and deliver compelling & memorable presentations
How to prepare and deliver compelling & memorable presentations
Importance of Publications
Importance of Publications
Unit IV Technical Communication.pdf
Unit IV Technical Communication.pdf
Interviewing Tips
Interviewing Tips
Recently uploaded
Call Girls In Safdarjung Enclave 24/7✡️9711147426✡️ Escorts Service
Call Girls In Safdarjung Enclave 24/7✡️9711147426✡️ Escorts Service
jennyeacort
PORTFOLIO DE ARQUITECTURA CRISTOBAL HERAUD 2024
PORTFOLIO DE ARQUITECTURA CRISTOBAL HERAUD 2024
CristobalHeraud
办理(USYD毕业证书)澳洲悉尼大学毕业证成绩单原版一比一
办理(USYD毕业证书)澳洲悉尼大学毕业证成绩单原版一比一
diploma 1
FiveHypotheses_UIDMasterclass_18April2024.pdf
FiveHypotheses_UIDMasterclass_18April2024.pdf
Shivakumar Viswanathan
原版美国亚利桑那州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
原版美国亚利桑那州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
yuu sss
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
Suhani Kapoor
Call Girls Aslali 7397865700 Ridhima Hire Me Full Night
Call Girls Aslali 7397865700 Ridhima Hire Me Full Night
ssuser7cb4ff
办理学位证(SFU证书)西蒙菲莎大学毕业证成绩单原版一比一
办理学位证(SFU证书)西蒙菲莎大学毕业证成绩单原版一比一
F dds
Architecture case study India Habitat Centre, Delhi.pdf
Architecture case study India Habitat Centre, Delhi.pdf
Sumit Lathwal
办理学位证(NUS证书)新加坡国立大学毕业证成绩单原版一比一
办理学位证(NUS证书)新加坡国立大学毕业证成绩单原版一比一
Fi L
办理(UC毕业证书)查尔斯顿大学毕业证成绩单原版一比一
办理(UC毕业证书)查尔斯顿大学毕业证成绩单原版一比一
z xss
2024新版美国旧金山州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
2024新版美国旧金山州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
yuu sss
办理学位证(TheAuckland证书)新西兰奥克兰大学毕业证成绩单原版一比一
办理学位证(TheAuckland证书)新西兰奥克兰大学毕业证成绩单原版一比一
Fi L
3D Printing And Designing Final Report.pdf
3D Printing And Designing Final Report.pdf
SwaraliBorhade
Call Girls in Okhla Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Okhla Delhi 💯Call Us 🔝8264348440🔝
soniya singh
西北大学毕业证学位证成绩单-怎么样办伪造
西北大学毕业证学位证成绩单-怎么样办伪造
kbdhl05e
办理卡尔顿大学毕业证成绩单|购买加拿大文凭证书
办理卡尔顿大学毕业证成绩单|购买加拿大文凭证书
zdzoqco
MT. Marseille an Archipelago. Strategies for Integrating Residential Communit...
MT. Marseille an Archipelago. Strategies for Integrating Residential Communit...
katerynaivanenko1
'CASE STUDY OF INDIRA PARYAVARAN BHAVAN DELHI ,
'CASE STUDY OF INDIRA PARYAVARAN BHAVAN DELHI ,
Aginakm1
8377877756 Full Enjoy @24/7 Call Girls in Nirman Vihar Delhi NCR
8377877756 Full Enjoy @24/7 Call Girls in Nirman Vihar Delhi NCR
dollysharma2066
Recently uploaded
(20)
Call Girls In Safdarjung Enclave 24/7✡️9711147426✡️ Escorts Service
Call Girls In Safdarjung Enclave 24/7✡️9711147426✡️ Escorts Service
PORTFOLIO DE ARQUITECTURA CRISTOBAL HERAUD 2024
PORTFOLIO DE ARQUITECTURA CRISTOBAL HERAUD 2024
办理(USYD毕业证书)澳洲悉尼大学毕业证成绩单原版一比一
办理(USYD毕业证书)澳洲悉尼大学毕业证成绩单原版一比一
FiveHypotheses_UIDMasterclass_18April2024.pdf
FiveHypotheses_UIDMasterclass_18April2024.pdf
原版美国亚利桑那州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
原版美国亚利桑那州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
Call Girls Aslali 7397865700 Ridhima Hire Me Full Night
Call Girls Aslali 7397865700 Ridhima Hire Me Full Night
办理学位证(SFU证书)西蒙菲莎大学毕业证成绩单原版一比一
办理学位证(SFU证书)西蒙菲莎大学毕业证成绩单原版一比一
Architecture case study India Habitat Centre, Delhi.pdf
Architecture case study India Habitat Centre, Delhi.pdf
办理学位证(NUS证书)新加坡国立大学毕业证成绩单原版一比一
办理学位证(NUS证书)新加坡国立大学毕业证成绩单原版一比一
办理(UC毕业证书)查尔斯顿大学毕业证成绩单原版一比一
办理(UC毕业证书)查尔斯顿大学毕业证成绩单原版一比一
2024新版美国旧金山州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
2024新版美国旧金山州立大学毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
办理学位证(TheAuckland证书)新西兰奥克兰大学毕业证成绩单原版一比一
办理学位证(TheAuckland证书)新西兰奥克兰大学毕业证成绩单原版一比一
3D Printing And Designing Final Report.pdf
3D Printing And Designing Final Report.pdf
Call Girls in Okhla Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Okhla Delhi 💯Call Us 🔝8264348440🔝
西北大学毕业证学位证成绩单-怎么样办伪造
西北大学毕业证学位证成绩单-怎么样办伪造
办理卡尔顿大学毕业证成绩单|购买加拿大文凭证书
办理卡尔顿大学毕业证成绩单|购买加拿大文凭证书
MT. Marseille an Archipelago. Strategies for Integrating Residential Communit...
MT. Marseille an Archipelago. Strategies for Integrating Residential Communit...
'CASE STUDY OF INDIRA PARYAVARAN BHAVAN DELHI ,
'CASE STUDY OF INDIRA PARYAVARAN BHAVAN DELHI ,
8377877756 Full Enjoy @24/7 Call Girls in Nirman Vihar Delhi NCR
8377877756 Full Enjoy @24/7 Call Girls in Nirman Vihar Delhi NCR
Analisys design
1.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4 Kendall & Kendall Systems Analysis and Design, 9e Information Gathering: Interactive Methods
2.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-2 Objectives • Recognize the value of interactive methods for information gathering. • Construct interview questions to elicit human information requirements and structure them in a way that is meaningful to users. • Understand the purpose of stories and why they are useful in systems analysis. • Understand the concept of JAD and when to use it. • Write effective questions to survey users about their work. • Design and administer effective questionnaires.
3.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-3 Interactive Methods to Elicit Human Information Requirements • Interviewing • Joint Application Design (JAD) • Questionnaires
4.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-4 Major Topics • Interviewing • Interview preparation • Question types • Arranging questions • The interview report • User Stories • Joint Application Design (JAD) • Involvement • Location • Questionnaires • Writing questions • Using scales • Design • Administering
5.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-5 Interviewing • Interviewing is an important method for collecting data on human and system information requirements • Interviews reveal information about: • Interviewee opinions • Interviewee feelings • Goals • Key HCI concerns
6.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-6 Interview Preparation • Reading background material • Establishing interview objectives • Deciding whom to interview • Preparing the interviewee • Deciding on question types and structure
7.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-7 Question Types • Open-ended • Closed
8.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-8 Open-Ended Questions • Open-ended interview questions allow interviewees to respond how they wish, and to what length they wish • Open-ended interview questions are appropriate when the analyst is interested in breadth and depth of reply
9.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-9 Advantages of Open-Ended Questions • Puts the interviewee at ease • Allows the interviewer to pick up on the interviewee’s vocabulary • Provides richness of detail • Reveals avenues of further questioning that may have gone untapped
10.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-10 Advantages of Open-Ended Questions (continued) • Provides more interest for the interviewee • Allows more spontaneity • Makes phrasing easier for the interviewer • Useful if the interviewer is unprepared
11.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-11 Disadvantages of Open-Ended Questions • May result in too much irrelevant detail • Possibly losing control of the interview • May take too much time for the amount of useful information gained • Potentially seeming that the interviewer is unprepared • Possibly giving the impression that the interviewer is on a “fishing expedition”
12.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-12 Closed Interview Questions • Closed interview questions limit the number of possible responses • Closed interview questions are appropriate for generating precise, reliable data that is easy to analyze • The methodology is efficient, and it requires little skill for interviewers to administer
13.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-13 Benefits of Closed Interview Questions • Saving interview time • Easily comparing interviews • Getting to the point • Keeping control of the interview • Covering a large area quickly • Getting to relevant data
14.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-14 Disadvantages of Closed Interview Questions • Boring for the interviewee • Failure to obtain rich detailing • Missing main ideas • Failing to build rapport between interviewer and interviewee
15.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-15 Attributes of Open-Ended and Closed Questions (Figure 4.5)
16.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-16 Bipolar Questions • Bipolar questions are those that may be answered with a “yes” or “no” or “agree” or “disagree” • Bipolar questions should be used sparingly • A special kind of closed question
17.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-17 Probes • Probing questions elicit more detail about previous questions • The purpose of probing questions is: • To get more meaning • To clarify • To draw out and expand on the interviewee’s point • May be either open-ended or closed
18.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-18 Arranging Questions • Pyramid • Starting with closed questions and working toward open-ended questions • Funnel • Starting with open-ended questions and working toward closed questions • Diamond • Starting with closed, moving toward open-ended, and ending with closed questions
19.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-19 Pyramid Structure • Begins with very detailed, often closed questions • Expands by allowing open-ended questions and more generalized responses • Is useful if interviewees need to be warmed up to the topic or seem reluctant to address the topic
20.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-20 Pyramid Structure for Interviewing Goes from Specific to General Questions (Figure 4.7 )
21.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-21 Funnel Structure • Begins with generalized, open-ended questions • Concludes by narrowing the possible responses using closed questions • Provides an easy, nonthreatening way to begin an interview • Is useful when the interviewee feels emotionally about the topic
22.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-22 Funnel Structure for Interviewing Begins with Broad Questions then Funnels to Specific Questions (Figure 4.8)
23.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-23 Diamond Structure • A diamond-shaped structure begins in a very specific way • Then more general issues are examined • Concludes with specific questions • Combines the strength of both the pyramid and funnel structures • Takes longer than the other structures
24.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-24 Diamond-Shaped Structure for Interviewing Combines the Pyramid and Funnel Structures (Figure 4.9)
25.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-25 Closing the Interview • Always ask “Is there anything else that you would like to add?” • Summarize and provide feedback on your impressions • Ask whom you should talk with next • Set up any future appointments • Thank them for their time and shake hands.
26.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-26 Interview Report • Write as soon as possible after the interview • Provide an initial summary, then more detail • Review the report with the respondent
27.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-27 Stories • Stories originate in the workplace • Organizational stories are used to relay some kind of information • When a story is told and retold over time it takes on a mythic quality • Isolated stories are good when you are looking for facts • Enduring stories capture all aspects of the organization and are the ones a systems analyst should look for
28.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-28 Purposes for Telling a Story • There are four purposes for telling a story: • Experiential stories describe what the business or industry is like • Explanatory stories tell why the organization acted a certain way • Validating stories are used to convince people that the organization made the correct decision • Prescriptive stories tell the listener how to act • Systems analysts can use storytelling as a complement to other information gathering methods
29.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-29 Joint Application Design (JAD) • Joint Application Design (JAD) can replace a series of interviews with the user community • JAD is a technique that allows the analyst to accomplish requirements analysis and design the user interface with the users in a group setting
30.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-30 Conditions That Support the Use of JAD • Users are restless and want something new • The organizational culture supports joint problem-solving behaviors • Analysts forecast an increase in the number of ideas using JAD • Personnel may be absent from their jobs for the length of time required
31.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-31 Who Is Involved • Executive sponsor • IS analyst • Users • Session leader • Observers • Scribe
32.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-32 Where to Hold JAD Meetings • Offsite • Comfortable surroundings • Minimize distractions • Attendance • Schedule when participants can attend • Agenda • Orientation meeting
33.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-33 Benefits of JAD • Time is saved, compared with traditional interviewing • Rapid development of systems • Improved user ownership of the system • Creative idea production is improved
34.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-34 Drawbacks of Using JAD • JAD requires a large block of time to be available for all session participants • If preparation or the follow-up report is incomplete, the session may not be successful • The organizational skills and culture may not be conducive to a JAD session
35.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-35 Questionnaires Questionnaires are useful in gathering information from key organization members about: • Attitudes • Beliefs • Behaviors • Characteristics
36.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-36 Planning for the Use of Questionnaires • Organization members are widely dispersed • Many members are involved with the project • Exploratory work is needed • Problem solving prior to interviews is necessary
37.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-37 Question Types Questions are designed as either: • Open-ended • Try to anticipate the response you will get • Well suited for getting opinions • Closed • Use when all the options may be listed • When the options are mutually exclusive
38.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-38 Trade-offs between the Use of Open-Ended and Closed Questions on Questionnaires (Figure 4.12)
39.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-39 Questionnaire Language • Simple • Specific • Short • Not patronizing • Free of bias • Addressed to those who are knowledgeable • Technically accurate • Appropriate for the reading level of the respondent
40.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-40 Measurement Scales • The two different forms of measurement scales are: • Nominal • Interval
41.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-41 Nominal Scales • Nominal scales are used to classify things • It is the weakest form of measurement • Data may be totaled What type of software do you use the most? 1 = Word Processor 2 = Spreadsheet 3 = Database 4 = An Email Program
42.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-42 Interval Scales • An interval scale is used when the intervals are equal • There is no absolute zero • Examples of interval scales include the Fahrenheit or Centigrade scale How useful is the support given by the Technical Support Group? NOT USEFUL EXTREMELY AT ALL USEFUL 1 2 3 4 5
43.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-43 Validity and Reliability • Reliability of scales refers to consistency in response—getting the same results if the same questionnaire was administered again under the same conditions • Validity is the degree to which the question measures what the analyst intends to measure
44.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-44 Problems with Scales • Leniency • Central tendency • Halo effect
45.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-45 Leniency • Caused by easy raters • Solution is to move the “average” category to the left or right of center
46.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-46 Central Tendency • Central tendency occurs when respondents rate everything as average • Improve by making the differences smaller at the two ends • Adjust the strength of the descriptors • Create a scale with more points
47.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-47 Halo Effect • When the impression formed in one question carries into the next question • Solution is to place one trait and several items on each page
48.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-48 Designing the Questionnaire • Allow ample white space • Allow ample space to write or type in responses • Make it easy for respondents to clearly mark their answers • Be consistent in style
49.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-49 Order of Questions • Place most important questions first • Cluster items of similar content together • Introduce less controversial questions first
50.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-50 Administering Questionnaires • Administering questionnaires has two main questions: • Who in the organization should receive the questionnaire • How should the questionnaire be administered
51.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-51 Ways to Capture Responses When Designing a Web Survey (Figure 4.13)
52.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-52 Methods of Administering the Questionnaire • Convening all concerned respondents together at one time • Personally administering the questionnaire • Allowing respondents to self-administer the questionnaire • Mailing questionnaires • Administering over the Web or via email
53.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-53 Electronically Submitting Questionnaires • Reduced costs • Collecting and storing the results electronically
54.
Kendall & Kendall
Copyright © 2014 Pearson Education, Inc. Publishing as Prentice Hall 4-54 Summary • Interviewing • Interview preparation • Question types • Arranging questions • The interview report • Stories • Joint Application Design (JAD) • Involvement and location • Questionnaires • Writing questions • Using scales and overcoming problems • Design and order • Administering and submitting
55.
4-55 Copyright © 2014
Pearson Education, Inc. Publishing as Prentice Hall
Download now